Azalea Trails Assisted Living and Memory Care

My mother was at Azalea Trails for only a month. I was very impressed with how clean and friendly it was. I live in Missouri, so I never had a chance to visit while my mother was in residence there. At first reports were encouraging regarding her participation in activities and meals. Problems soon arose regarding her resistance to cooperating with her caretakers. Azalea management informed us that they did not have adequate staff to give my mother the care she needed, and they told us we needed to take her out. We were very disappointed because they had led us to believe that, once she was a resident there, they would give her everything she needed up until she passed away. The only good thing was they admitted their inadequacy rather than just letting her languish and suffer due to inadequate services.

5 for all categories. What we like the most about Azalea Trails is the friendliness of the staff and the cleanliness of the community. Yes, I would recommend this community to other families, without, question!

The transition to memory care had some high and low points. Staff were friendly and listened to our concerns but staff did not appear to have additional training or information from administration about my mom’s specific needs. My mom has many challenges and staff are learning how to help her the best they can. Clothing and items have been misplaced therefore we have learned not to provide things that are costly. The nurse communicates frequently with family making us aware of challenges and mishaps.

My loved one was previously a resident at Azalea Trails Assisted Living and Memory Care and the overall experience was great. They cared and addressed any problems that we had professionally and quickly. I would recommend Azalea Trails to others.

The facility is super nice. The rooms are just the right size for what we needed. All of the staff has been wonderful with my Dad as well as the other residents. We are very pleased.

It's a very nice place..Care for the residents are very good. My only comment is my parents didn't have a welcoming as promised..we dealt with [name removed] and she is no longer there..They did not get a tour or understand some of the activities. And when the bus took them places...other than that, it was no issues.

The Azalea community is very open , accessible and friendly. Always have someone available on short notice if a need arises. Staff turnover can be difficult for those in memory care , but the current staff seems very competent and motivated to improve the lives of the residents.

We loved them. But too expensive. Dad got sick and they increased his care to over [name removed] a month. That is too much for average person an should not be allowed. Increased price on us. Not acceptable. We really liked azalea trails at first. But they just kept uping our level of care. I would definitely choose a place with one price for all levels

I would highly recommend Azalea Trails Assisted Living and Memory Care to others. This is a hard process to go through. They were more than patient and accommodating with our issues as they came up. My parents love the food. It's served by a great group of sweet women who seem to care. So far, communication with the family has been minimal. I guess they are handling the little issues that come up and will contact us if they become bigger issues. My parents are very social. Daddy sees his time there as a ministry to encourage "old people". He's 91. Lol. Everyday, my parents like it here more and more. Daddy feels that it's the perfect place for them. They've been here for two months now and we feel a great sense of relief feeling that they are well cared for. Praying things continue in this direction as my parents and our family navigate this unknown future. But today.......life is good!

This place has been such a wonderful experience! Staff is friendly and take great care of their residents! We wouldn't be anywhere else!

It was a beautiful place with very friendly compassionate workers. One suggestion would be to make sure when shopping, that you get a clear idea of the procedure, if your family member declines in health. I would recommend that people check it out, as it is a good place.

Very difficult to recoup money when facility does not keep the promises and expectations they give to clients. For example, staff promised a weekend admission and after I arranged several schedules of family to make this happen, other staff said absolutely no weekend admissions. The regional manager refused to refund the [fee removed] we put down for the weekend admission.

I would not recommend at all. I have even applied to work there to help make changes. There activities are awful. They need some activities. For what we pay, there should be more things going on for residents. I have spoken with other family members and its the same consensus. It is bad. The food is not healthy food. It's all pre packaged food. My loved one doesn't like the food. They don't seem to be given the residents a better quality of life. This place act's like just provides a bed to sleep. I am really disappointed.

The employees and residents are very friendly. The staff is very nice and patient when our loved one is not remembering correctly, and also with the family when we're dealing with that. They're very understanding dealing with someone with memory deficiencies. The building is always very clean, no odor or anything. The apartments are cleaned once a week, and I really like that. I like that we don't have to worry about our loved one getting hurt. We know that our loved one is safe here. We haven't observed any weight loss, so we know our loved one is getting sufficient nutrition. Some meals the option may not be a favorite, but other meals our loved one says it was really good that day. The activities are enjoyable. The cost is high, but the peace of mind is worth it. This is a very good place, I would highly recommend Azalea Trails.

From November to July was wonderful for us. Starting in July there was a staff member who brought in COVID and the community wasn't able to handle in combating this for the residents. Due to this we had to move my loved ones to another community. Azalea Trails offered lots of activities for the residents; however, they didn't promote these activities. I feel corporate was trying to get as much money out of the residents as possible.

We chose Azalea Trails for the memory care unit for my MIL. She had Lewy Body Dementia. We were given a great song and dance about how wonderful it would be and that they could provide the level of care she needed. The marketing, website, tour and talks were great but we soon realized they were all a lie. They were not able to provide the level of care promised. Workers did not like their job and it showed. There was no compassion and love just sighs and grunts and anger that they had to take care of her. We would be told she had gotten a shower yet all of her towels we sent were still on the shelf clean? How do you give someone a shower and not use her towels and her hair isn't wet. I could go on and on... The director was serving two rolls as someone was on maternity leave so they were short staffed and very little supervision. Yes this was during a pandemic, but like others have said, you can still provide good care during a pandemic. All we wanted was Azalea Trails to d

My mother happy and content in this community. the staff is very responsive and open to feedback. Overall we are very happy with them. The room sizes are very nice, she likes the food most of the time. I would recommend this community