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Nursing care has been very inconsistent. Anyone who needs a lot of care, I do not recommend no matter how much they say they can meet their needs My mother is now independent enough to wait for what she needs, but when she had more needs, it was very fair care. The personal care attendants rotate often and very few are CNA's or Personal care attendants. Most help is limited to personal care help. Even when you are scheduled to just have bed made, you may wait until 4pm. I feel like no one is holding personal care helpers accountable. This has been my only complaint. As long as someone can be an advocate for care, and they need minimal assistance, this place will be a safe place to stay... Read more
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7.8
Review Score
Review Score
25 reviews7.8
Out of 10
5 star
36%
4 star
40%
3 star
4%
2 star
8%
1 star
12%
A Place for Mom has scored The Grande at South Portland with 7.8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Grande at South Portland has 25 reviews with an average "overall experience" of 3.8 out of 5.
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This is a beautiful facility and being new they are currently understaffed. The staff that they do have are not as responsive due to the under staffing as we feel they should be. We are hoping that once they have more residents in the community that they will be more efficient and responsive to our needs. It can be very difficult to get any type of communications answered in the community.
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The community is suffering from growing pains; however in general they are good. They are working on staffing up the community, currently there is not enough staff to care for the residents, especially on the weekend. There was a change in the Executive Director, and it wasn't announced to the families or residents, and this wasn't a good business decision in my opinion. The staff are readily available to speak to family about our questions or concerns. The food is so much better than a prior community that my loved one was at. It is comparable to a three or four star hotel. It may be a little too salty for some. The monthly fee includes housekeeping, linen washing, and there are points for meals. There is supposed to be a physician that comes to see the residents once a week, so far I have only seen a physician's assistant for my loved one. I feel the moved in process was flawed. The communication from the sales person I had been dealing with and what ended up happening once we got there, there was a disconnect for us. It felt like stringent rules and times. We were kind of juggling things to fit HarborChase's schedule. I wasn't greeted well, neither was my loved one. It took a couple weeks for my loved one's name to get onto the door.
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this is a new facility. it just opened up 6 weeks ago. my wife is in the memory care unit. the staff in the unit are caring, giving people. they pay attention to what people need and do what they can to help people get what they need. the staff spend their time with the people. they provided 1 on 1 assistance when needed. they reach out to make people feel supported. my wife is very safe here.
The staff are giving everything they have. The staff are being hired in to assist the memory care residents which is a new program. The person who is in charge of billing was very helpful in assisting in getting answers to my questions. Day to day the process is working for the community and my loved one. The meals are pheromonal. There are no activities currently happening in the memory care area. [Name removed], the activities director is great! My loved one likes being at the community. It has been a good experience for us at HarborChase of South Portland.
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5
Our experience at HarborChase has been fine so far, but there has been high turnover of staff. They're having a hard time keeping staff, and I know a lot of it has to do with the pandemic. I've noticed differences in the staff the higher up you get. The day-to-day care staff and their direct manager are very good and very helpful. But once you go higher up, they don’t respond well.
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The Grande at South Portland offers 1 Bedroom, 2 Bedrooms, Studio and Semi-Private. Learn more.
A Place for Mom has scored The Grande at South Portland 7.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (207) 292-3050 to reach a resident at The Grande at South Portland.
To reach a resident at The Grande at South Portland call: (207) 292-3050
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.