The Gardens at Cuyahoga Falls

I love The Garden and the staff. Very homey, [name removed] and [name removed] were very helpful in fact I was pleased with the staff and nurses on all shifts. I would recommend The Gardens at Cuyahoga Falls to others looking.

The team is awesome overall. There are just a few things I wish they could tweak but the are fully staffed and when you stress a concern they take care of it right away. My family is pleased so far with the care our loved one is receiving. I like that they are fully staffed. The staff is friendly throughout the facility. They are very accommodating as well.

I thank my amazing A Place For Mom Advisor [name removed] for finding this awesome facility. This facility is clean and fully staffed. They have been super supportive in helping our loved one transition, and there were challenges. The care teams work so well together. They are extremely accommodating to the needs of our loved one. Leadership responds professionally and promptly in addressing our questions, comments or concerns. They have all become an extension of our family. So grateful

It has the ability to transition into Medicare only when Mom's money runs out. Nurses care and have my personal number to call about anything. As far as the food goes, They could have better choices of main courses and fruits. Although, I am impressed with the help they give getting residents down to the cafeteria and or just bring them meals in their room if the resident isn't feeling up to it. Everyone is very friendly and love my Mom and she feels like she's being taken care of very well.

My loved one is a resident at The Gardens and most everything has gone very well. I would recommend this facility to others.

My mom was previously a resident at The Gardens at Cuyahoga Falls and overall her experience at this facility was good. The staff was as good as you can hope for. In general, you get out of it what you put into it. I was there a lot and that helped me get to know the staff better. The meals were good. Mom never complained about the food. I would recommend The Gardens at Cuyahoga Falls highly to others.

I'd say that The Gardens at Cuyahoga Falls was just above average. The moving in process was excellent. They coordinated with Affinity Hospice care very nicely. The room was ready and AFFINITY delivered equipment right away. The nurses assigned to our loved one were attentive on average and communicative. The facility was very open and responsive to family oversight. Housekeeping was average. It was clean. No orders. I cannot attest to the taste of the meals. However, they were often delivered cold and needed to be warmed up. I would recommend The Gardens at Cuyahoga Falls if Assisted Living is desired. The setting is lovely and it is very tranquil. Many residents had their rooms decorated to appear very comfortable and personal. The rooms are a very nice size.

Food is a concern. They have a transitions unit that we thought would be a good fit. Other places were not receptive, and they were.

Our loved one is not require a lot of care, but what she did receive was great. Our loved one enjoyed most of the meals that the served the residents. Compared to the other facilities we visit before selecting the Gardens, we believe it was the best value for our price range. I really can't think of anything negative to say. The staff we interacted with were kind, caring & knowledgeable. I would, & have recommend the Gardens.

My dad passed away on [date removed]. We were there a lot his last few weeks. We observed some things that we didn't like. They also sent a statement showing they owed us for the last 3 days in March than turned around and sent us a [fee removed] check with a new statement. I sent them the contract we signed showing it says if someone passes during the month you will be refunded the days after they pass. I still have not heard anything back from them. They didn't report my dad's broken arm after one of his falls that they said he didn't need sent to the ER. Another time he kept falling and the third time within 10 days we find that he had on two different shoes, two different sizes, and they were for the same foot.

Management was responsive when I brought any issues to their attention. They were just not equipped to handle the high level of skilled care that my loved one required. However, for someone who is more mobile and able, needing minor assistance, it would likely be much better. I saw that residents were encouraged to get out every day. And there were lots of people up and about in the hallways and on the porch.

The Gardens at Cuyahoga Falls is a very nice place. It was an adjustment for my mom at first, but now that she's settled in she likes it. The staff are attentive to your needs. You just have to tell them what you need. They've responded very well to things I've asked for, and I've been very pleased with it.

The friendliness of the staff really stood out to us - they have absolutely been wonderful and based on the experience we have so far we would absolutely recommend The Gardens to other families

The staff are very friendly. It's a good location, with a nice parking lot, right off a major highway. The grounds are beautiful. They keep the residents very happy and comfortable. The staff were great at communicating with the family during Covid. If my loved one needed anything, they said just drive up, drop it off, and they would deliver it to him, no problem.