The Crossings at Riverview

My loved one is currently a resident at The Crossings at Riverview and the experience has been mostly great so far. However, there is a lot of the residents sitting around and watching TV. It also seems like the facility may be understaffed.

It's very clean. They were very caring for my pareants and took good care of them. The food was good, and my loved ones liked it. They had many activiites. There was issues with the billing. They could be more upfront with the billing, and offer more reasonable prices. Overall, the place was great. The staff was very good. The place was fantastic.

I think the community could improve on staffing, I believe they are a little short on staffing care for the residents. I think doors should be locked at night for the memory care residents so residents cannot wonder without supervision. They have a patio that leads to outside that they do not lock at night and residents have wondered outside without the staffing knowing they were even gone. Communication has been terrible, when a hurricane happened I had not been notified, or updated on what was happening.

This is a very warm and inviting community. It is a small community so it feels like a wonderful small community where everyone knows each other and the staff greet the residents in the hallway. The ground are beautifully kept and I feel like my loved one will be happy, healthy and safe here. I knew right away when we walked in that this was the place for our mom. The staff are also very consistent and the same care partners care for my mother everyday instead of always someone new like past communities. This was big for her.

We chose The Crossings at Riverview because of the location, the size of the room, and we just liked the atmosphere and friendliness of the staff. My mom is in a 1 bedroom apartment and has a beautiful view of the river. My mom is not a fan of the food, I think they could improve the quality of the meals. I would recommend to others looking.

Seems like a nice place. The prices are steep because they have a nice view of the Alafia River. I personally don't think folks in memory care are all that worried about the view. Not a single resident was interested in the view while I was touring... The tour was moot for me, as there is a waiting list and I needed a place in less than two weeks.

It's a very friendly atmosphere. They definitely care about your family member. It's pretty clean. Sometimes high traffic areas like the rugs get a little dirty, but every now and then they clean it. It's not too bad, but I do notice. They have a little bit of a staffing problem, so sometimes they're not as responsive as I think they would like to be, or that I would like them to be. My family member says the food is okay, she just tends not to have a good appetite. From what I've seen, it looks okay, although not gourmet meals. Covid has restricted activities, but they're starting to open up more. They have lots of social games like bridge, dominos, bingo. They have all kinds of activities, some that are fitness-oriented, some that are mind-oriented. They have a comedy hour, and they have people come in to perform live music. I think they just started doing some social outings as well.

This place is great. They take care of my loved one well. They've been up to speed on everything. They're very friendly walking into the door. Everybody there is very nice to my loved one. From what I saw, they were offer a lot of activities. They're always wiping down cleaning, and his room is completely clean all the time. It's just a great old place.

the prettiest of the facilities that we've seen. Not socially warm. Many nice amenities. We were concerned that staff seemed somewhat aloof. Our rating reflects the physical facility and amenities.

The Crossings is definitely on the shortlist. They checked every box. Neat, clean, well maintained, well-staffed, an extensive activities plan, etc...the only complication is, their doctor does not accept Humana which is her healthcare plan. We'll deal with this issue if they make the final cut.

We thought it was a good value, however we did have a concern at the end. They knew our loved one was getting ready to leave and we put in our notice, and all of a sudden they started doing a lot of physical therapy. It went from once a week to about five times a week, and they billed him for times he did not participate in it. At that point we did feel taken advantage of. The activities did look good, our loved one just barely participated in them, but he did enjoy their happy hour. From what we tasted we though the food was fine, however we do know after time went by the food got worse and worse.

My mother-in-law lived in the assisted living side for 3 years and we regretted it almost from the beginning. Lots of talk during the sales pitch but you quickly discover that they are not capable of the follow through. We found other options but she just didn't have the energy to move again. Most of the CNA’s there did as good a job as they could but they were spread so thin. I think it is poorly managed from the very top. The nurse is next to impossible to reach. The food was awful with the occasional (as in once every 4 to 5 months) special meal. Residents complained all the time with no improvement. It was not a happy environment.

My Father is very happy with the Crossings at Riverview. He has put on a little weight since he is eating better and has company during his meals. He has easy access to physical therapy and doctors most of the time. My only disappointment is the lab shows up during the wee hours of the morning and wakes people up to take blood and the regular doctor doesn't have the most dependable schedule. The overall service and care for the residents is so good that I can live with a doctor that isn't as dependable. This place is spotless and absolutely lovely. It has pleasant decor and is very roomy and is well kept. I like that it isn't very noisy and everyone looks happy and not like they want to leave.

Facility was beautiful. Felt like a hotel environment. Sales Director was knowledgable and very helpful.