The Club at Briarcliff Manor

The employees cleaning is poorly paid, employees are exploited or overworked and the salary is very low. They should consider a more decent salary since it is hard work

The setting, much better fit for my mom - clean, bright, great views and 20 min from my sister.

5 stars on all of the above. My mother in law said the food was just OK but she was an excellent cook and liked things that she made. We found the food very nice and varied menus every day. Gorgeous setting and awesome views from the roof deck and community room. Staff couldn't have been nicer and more helpful.

Most people I know think living here is fine but we are too isolated. We are sitting on top of a hill which few can climb. There is very little outdoor walking space There are trips to theatre but most shuttle trips are for medical reasons There are many card games, two movies a day, Sundays people can get rides to church .On Saturday mornings a bus takes people to a super market. we have a great library and book club

The property is quite nice, the view from the top floor is amazing. However, the staff is disinterested in the quality of life for residents. They do the minimum and that's about it. My mother was there for about 6 months and we moved her out. The other residents are also not warm or welcoming, seemed like middle school for seniors.

The staff is super friendly. The place is absolutely gorgeous. It's bright and cheery, and you don't feel like you're in a hospital or nursing facility. The staff is responsive. It has been a good experience overall.

This is a really nice community. Only complaint was the 10 percent increase this year but I guess that is on par with the crazy prices all over. the residents and my mother in law say the food is just OK. But probably cause they have to do all that no fat/salt etc. for dietary issues. I would move there if I was (real) old.

They have a great food menu, which is very accommodating, and sometimes they have ice cream or sugar free ice cream for the residents. It's good value for the money, and it is expensive but I have no complaints. The people are incredible. My loved one fit right in, and was able to adjust. It's super beautiful and my loved one loves the activities. It's the best thing ever. Overall, I would give it an A+.

I've had to come to understand what assisted care means, and that there are different levels of care. I question the care here. My person, who was not able to do a lot of things herself, had an accident, and an aide told her to clean it up herself because she doesn't clean the floors. I also absolutely do not understand why they don't make low salt meals for their elderly residents. The place is beautiful and spotlessly clean. There are enough activities there. Friendliness overall was outstanding. There was one staff member in particular who was like a jack of all trades - he did whatever tasks were needed within the facility. He was kind and compassionate and would sit with and joke with the residents. He was terrific. The kindness that he showed to the residents is so important and necessary. All of these places are exorbitantly expensive, but from what I can tell they all cost about the same. I think for anyone who needs assisted care, you really have to have a good understanding of what that is. I learned that facilities can have different types of licenses that dictate what medical services they can and cannot provide. If your loved one has high care needs, you might want to look for a place that has an advanced care license. The Club at Briarcliff Manor has no RN's there, only LPNs. Which again could be an issue of your loved one is on many medications and needs a high level of care. The head LPN was very accommodating to me and worked together with me, but she was just limited by the facility's license. Just know that you need to be an advocate for your loved one, no matter which facility you choose.

My grandmother had another resident repeatedly come into her room during the night. One night, she had fallen out of her chair and was on the floor, the man came in and sat in her chair and was kicking her and using her as an ottoman as she cried for him to get out. She is not in great shape physically so she was unable to get up and eventually crawled into the bathroom to escape him. We also only know if this incident because we had a camera set up in her room (which the staff was aware and allowed). My mother had to call the club in the middle of the night to get someone to go in. Please DO NOT TRUST THESE PEOPLE WITH YOUR LOVED ONES. In a memory care facility they should be prepared to deal with these types of incidents, they should protect their residents. The scary thing is for those who don’t have cameras. This is completely unacceptable. Whether you are my family or the family of the resident who wanders, they are not taking care of either and not keeping either of them safe.

We chose The Club at Briarcliff because my dad had a friend moving here. It is a younger community, the average age of residents is around late 70's so people are much more active and social, so it is a great place if that is what you are looking for. The staff have been great and they have a lot of things provided activities wise. The food itself is good, but right now they are short staffed and they have 2 different shifts. My dad sometimes has to wait over an hour to get his food and they have been running out of food as well. Another downfall we have had is with the administrative staff, but regular day to day staff have been great to work with. The facility itself is beautiful, it looks like a castle. They have balconies that look over the river, it is just impeccable.

The main issue is that they are short staffed and it seems to take a while to get the new staff that they do get up and running. The facility is beautiful and my mom is really happy here. Overall I would recommend to others looking.

We chose The Club at Briarcliff because the facility itself is beautiful and everyone I talked to was very knowledgeable and caring, they were really interested in making a good home for my mom. It is in a safe, quiet location. The staff who run the activities are amazing. The room size is adequate for what she needs, she is in a private room. but they are not in the rooms a lot, they want the residents to engage. I would definitely recommend to others looking.

We entered in with unusual circumstances with a more end of life hospice situation. From a hospice standpoint, The Club required a 30-day notice to terminate your agreement with them. In a hospice situation, how on earth can you know when to give 30 days notice? So at the end they still expected that, and I feel that's kind of ghoulish of them. From a financial standpoint, they were more concerned about money than they were about people and caring for the residents. I would not recommend it for anybody going in for a hospice situation. They didn't have the ability to service people in need of 24-hour care. They sometimes responded 11 hours after a call was put in. They just weren't capable of handling it. I think they were understaffed, the staff wasn't educated enough, and the management just didn't care. My loved one was in such despair over the situation that I had to move her out. And they still insisted on 30 days notice and payment for the next 30 days. For a person who's older and unable to do things for herself like my loved one, it was not a manageable situation It caused my loved one panic. But for people who are capable of taking care of themselves, it's probably fine. That was not our situation. The management is the problem - they came by several times and said call us any time you need something. We can support you. But each time I called, I left a phone message and nobody responded. The non-administrative employees were all caring and giving and trying to do the right thing. It was management that was the problem.

It's a very well run organization. It's very clean, immaculate really. My loved one likes everybody there and says they're all very accommodating. He only gets dinners there, and they've been very good. He thinks the food is really high quality. The only thing that's missing is there's no grounds really, no garden or walkway if you like to go outside and walk. They have a beautiful veranda, and a patio, but the outdoor space is extremely limited. Other places at the same cost have pools, and this one doesn't. He chose The Club because he loved the apartment. He got a corner apartment with a lot of light. If your loved one isn't driving, there's not much to do right now during Covid. They do have their own movie theater, and there's a calendar of activities on their internal TV station. They should be offering more once Covid restrictions lift. But there are incredible views here. It's at the top of a hill, and you can see the river and the sound.

The staff is great and does a wonderful job. The food looks good and they have amazing restaurant quality desserts. They have activities starting back up and they have music several times a week. The building is brand new and it reminds me of a five-star hotel. I would recommend this community to others

I would tell others that I think they did not have enough proactive measures when it came to treatment during the covid period. They did not push back enough and as a result people were locked int heir room for extended periods of time. They have had a lot of staff turnover and I believe they are understaffed. The facility is beautiful and apartments are large and they were accommodating with price, but I think as they get more experience it it will be better. They are now starting to open things back up so that will be nice.

My husband only here a few months but we had a really good experience during his stay here. I would recommend the facility to others who are looking.