The Claremont Hacienda

My loved one lived in Oak Park Manor right before this new ownership and name change in [date removed]. I believe the staff is the same. My family was very involved in my loved one's care but the staff did not take our concerns seriously. Her belongings went missing all the time and her hygiene was poor. The staff rarely answered their phones, which is concerning when you want to talk to someone about your loved one’s care. We asked the staff to do a better job caring for her but they didn’t. I do not recommend this facility.

The staff are very friendly. They provide great care services. The meals are fairly good. There are activities for the residents to participate in. I love the community and my loved one likes the community as well.

My mother was there for only one month. She developed bed sores that were so deep she had to have surgery to debride them. I heard they lock residents IN their room to " protect them from roaming residents". The administrative staff was very pleasant during the interview process and promised the world. I do NOT think they have a good handle on how they care for their residents besides IGNORE them. I really liked the administrators but when it was all over, I think they were good salesmen. Too bad.. I would NEVER recommend this facility.

The representative from Oak Park Manor was very friendly and easy to like. We were somewhat concerned during the tour, however. The building is still under construction. The staff seemed very limited for patients in my mother’s condition. Overall, we did not believe it to be a good fit.

This was a nice community tour. The staff was nice and the environment was clean. The staff was caring to the needs of what we were looking for. They offer a lot of nice meals and good activities. We liked the community, but it was more than we could afford.

I had my father in this facility a year ago. The place is beautiful and the staff is very caring. The caregivers treated my dad like gold. Nurse Jennifer was absolutely amazing. There was not one thing that they would not do to make the experience for your loved one a good place to be. The director [Removed] impressed me and was so kind and doing the paperwork accurate and helping me with every step to get him out of this horrible nursing home where he was located. This was a temporary situation for us as I wanted my Dad home but I loved this place. Now its a year later and I will be calling [Removed] very soon. A+++++++ The only thing I would say that I wish could have been better is that there were more patients that were higher functioning. Many there are in the final stages of the disease. My Dad had a double room so my costs were higher than most might pay.

They have a nurse on staff full time and that they have consistent care providers so that the same care givers are with my grandfather all the time rather than having a rotating shift. The food is good. There is an outside area. It’s conveniently located for me and there is enough parking.

We had an awful experience here! My loved one was only here for a short while, and they said they couldn't care for him. This place is really set up for residents that are 90 years old or older, and can only sit in wheelchairs. They told me they had activities and things to do, and they didn't do anything with my loved one. They just shut him in the dining room by himself.

We really liked this place but would like to see one other community before we make our decision.

older looking facility 54 patients. Small facility. mostly shared rooms

That probably would have been my second choice. I like a lot of things about the feel of that place. We met with the director there and I liked her philosophy on a lot of things we talked about. The thing that I didn't like is I don't think there were any private rooms and they also had a situation where they had two rooms which actually would be 4 people sharing one bathroom and I didn't care for that at all. But as far as the feel of the place, I liked it and it seemed like the care was good there.

(Activities Not Rated) We chose this community because it was within our budget they were able to offer us the best price. We really like the community so far and she seems to be adjusting fine. We feel like we made the right choice when choosing Oak Park Manor and would recommend them to anyone.