The Birches at Trillium Woods

This place looks inviting, unfortunately many of the employees are in the wrong profession. Due to the excessive amount of people my mom was placed in the memory care unit. The first evening her catheter was leaking; when she called for assistants she was told to just go to sleep, they shut lights of and closed her door. I was informed about the problem so I stopped up to see what was going on. I encountered an assistant in a deep sleep snoring in common area. My mom's room smelled of urine due to a pool of urine on the floor and on her tray. When the night nurse was approached he denied knowing anything about it. And yet he was pointed out as the person she talked to. During my mom's stay we found the assistants were slow to respond and many are rude. When the visitors leave, the assistants are rude and unresponsive to the patients. She was afraid to ask for help. She made little to no progress in recovery for lack of encouragement. Do not go here!

If you have a loved one who needs transitional care after a hospital stay or home accident, DO NOT place your loved one here. While the outside buildings look modern and impressive, the help are clueless, lazy and incompetent. The nurses and assistants are slow to respond, and actually get verbal with a patient. My dear loved one was scared out of their mind. They don’t assist residents when food arrives, the medical staff seem like very low level hires who rarely show up each week. When you inquire how loved one is doing the nurses get annoyed and make up a story. At night the staff are negligent and that’s when residents often need help or have an accident. The social workers are rude and do not respond to urgent needs at this facility. I wouldn’t even place a sworn enemy in this hell hole. The whole staff should be fired!!

I was sent to this place after a heart bypass surgery. The chemicals they used for cleaning were horrendous. Over half of the employees wore heavy duty awful smelling fragrance. The food was horrible. The bed was the worst i have ever used. The chairs in the room were too uncomfortable to sit in. After five days of asking if they were gonna do anything about a ten to fifteen pound weight gain (fluids) i gave up and had to get out of there before they killed me. I woke up one night unable to breath and all i got was, "Well, you will just have to sleep sitting up. The doctor had to see me before release and wrote out an Rx for two 20 mg tabs of lasix. What a joke. No followup instructions. I ended up in the ER four days later on IV diuretics and got rid of 15 pounds of fluids. Thankfully Medicare only paid them for one day out of five. My continued congestive heart failure most likely has a lot to do with their lack of care or concern. If you care about the health of yourself or loved one, try somewhere else. I do not know the price per month so this is not accurate

Mom stayed in the Memory care section for temporary rehab after surgery for a broken leg. We expected to receive better care for the fees that they charge. We experienced a number of safety concerns: the intake nurse instructed family to sign a blank form to authorize use of anti-psychotic medication ("just sign it, I'll fill it in"), staff not following transfer instructions (two person transfer, using the belt, non-weight bearing on the broken leg), staff not following basic hygiene practices during bathroom cleanup (i.e. she wiped back to front - dirty to clean, contributing to bladder infections), medication cabinet not locked, aides not knowing that Mom had broken her leg, etc. Even after family pointed out the signs written by PT with instruction on how to transfer Mom from the wheelchair to the bed, the aide set up the wheelchair five feet away from the recliner and directed mom to walk there using her walker. The aide said that Mom could walk if she was having a good day (this was not what her surgeon said!) When we moved in, they took Mom's clean clothes to be marked with her name on them. It took three days and escalation by family to locate her clothes - she had been wearing the same thing for three days straight! The icing on the cake was when Mom was discharged - the director had forgotten to make arrangements for transportation. PT was fine, food was marginal. If you want a place where you feel your loved one is safe and cared for, look elsewhere.