The Bay at Chesterfield

Mom was in 2 other places before she went to [community name removed]. She loved [community name removed] the best. She loved the food and the caregivers. She loved the hairdresser, but did not participate in the activities because she didn't feel good. Volante was worth every penny. It was her favorite place.

It was an excellent experience! I wish that we had found it sooner! Staff to resident ratio in the Memory Care Unit. Proximity to family, stand-out staff and facility.

The staff are very very great people. They always are trying to make sure you have a good time and be glad that you are here. Most of all the other workers do a good job also.

Having experienced multiple facilities, moving to the Bay three years ago has been a wonderful experience! am now getting the care I deserve and the staff and residents are my second family. There was a difficult transition period when the building was purchased, but over the past year there has been so many positive improvements and the team in place now is great and making a difference! I am happy in my home!

The facility is nice, but the company seems unable to manage anything appropriately. They got a new pharmacy and are charging residents extra if they don't use it. Medications are not delivered timely, scripts are lost completely and it's more expensive than the old company. They are filling most of the caregiver positions through an agency and most of the previous staff, the ones who actually got to know residents and cared about their welfare are gone. Some of the agency people are rough with residents and have been overheard yelling and swearing at them. My own family member is afraid of some of them. They are lax in resident care, rooms smell of urine, showers are given without using soap or shampoo, sheets go unchanged for weeks, special diets are not followed and unexplained wounds go untreated unless your family member has an outside nurse come in and monitor the care. Your family member would be better off literally anywhere else.

A resident for almost a year and I would tell people my life before assisted living was very good and it is still very good since moving in. I am very happy and very comfortable. I would love added transportation but overall I really enjoy it here.

I have lived here for two years, and there were a few issues the first few weeks under new ownership, but since then issues have been resolved. The new staff is kind and helpful, the activities run longer, and the maintenance and cleanliness has improved. I am happy with my home!

This assisted living has gone downhill in the past year. There is a shortage of caregivers and constant turnover. Issues are not resolved. Call buttons are often answered late or not at all. Sometimes medications and meals are late. Caregivers are minimally trained, primarily with no medical background. Some caregivers are nice, others are not. Because of the labor shortage, they take whatever they can get.

Overall Grace was a nice fit for my elderly Mother Fran. However, the experience was taken to the next level due to the compassion and concern given by the caregivers, especially [name removed]. She seemed to take a special interest in mom, always checked on her regularly, and was able to communicate with mom when sometimes others couldn’t. [name removed] went above and beyond her normal duties. She is a great asset at Grace. Thank you [name removed]

It is a beautiful facility right near the expressway and easy to get to. They had a lot of amenities and activities and would recommend it to anyone.

I went on a tour of this community, and I must say it was beautiful. It is smaller and 1 floor which was perfect. All the staff were very friendly and kind. I felt very welcomed. Even the people who lived there greeted me kindly and spoke nice words about Grace. I will be scheduling a 2nd tour with my mother and hoping we can move her in soon. It is a very homey atmosphere.

I would recommend you avoid the memory care area of Grace Senior Living at Chesterfield. My loved one was there and there was an event that required an ambulance, and the staff never reached out to the family about this issue. My loved one ended up in the hospital for an extended period of time. I paid two months in advance and Grace wouldn't refund any of this money after only having my loved one there for a short amount of time.

Our family had an in person tour at Grace Senior Living and our experience was marvelous, the staff members were so friendly. The place was presented well, and since they were able to keep covid under control they allowed the residents to mingle with each other and eat in the dining rooms. The rooms were outstanding. The community was a plus plus, the management was very good and our loved one would of moved in here, but they only had assisted living and she wanted independent living. However we still have no negative about this facility.