The Auberge at Oak Village

I had visited my mother and she complained of terrible back pain. I proceeded to feel her back and felt a large bump about 6” by 4” with a 2 inch rise. I immediately went to the front desk and asked if they were aware. [name removed], Exec. Dir., said that was something that needed to be discussed with the medical POA. I asked, again, if they were aware of the situation. [name removed], very rudely, repeated I needed to talk with the POA. Untrue - I was not seeking to discover any medical diagnosis or condition. [name removed] remained argumentative and brought up some family disputes of which she had no business to be involved. I had a few words with her, some of which were colorful, but I was neither loud nor disruptive, and left. Later that day, I received a phone call from a police officer telling me I was no longer permitted to visit my mother. Unprofessional, uncaring, and apathetic.

The facility is very nice; clean and smelled clean. The security of the residents they have in place is assuring and the staff (it seems) are aware of those who have tendencies to wander away as I noticed they kept in close proximity of them. The staff seemed professional and personable in their interactions. I felt comfortable talking with them. I felt comfortable leaving my husband with them and in their care.

I would say that it was an overall good experience. We picked the Auberge because the conversation with the director was good, it looked clean and well run and it happened to be close to my brother's house.

This seems to be a good place for someone with dementia but no serious health problems. For someone like my husband who needs extra care not so much. It was close to home. The facility is attractive and well kept with activities planned. They said they could take care of my husband's needs and help him with his daily needs.

Services were not at all what was promised. They stated they could handle Foley catheter care, Foley care was very poor, weekly bath schedule took 2 weeks to get on the schedule that was then ignored, website lists full activity schedule, some days there were no activities. Participants in activities had to be high enough functioning to bring themselves to activities. Very chaotic environment. Extremely long wait time on pendant/call light. Facility went to 100% occupancy when we were being told and observed short staffing.

The staff members have been outstanding and the management team is very responsive. Based on our experience we would recommend this community to other families.

Mom likes the staff and they are encouraging. She is still adjusting to living at this community. The food is ok and they do offer a lot of activities. They allow dogs and the community is spotless. I would recommend this community.

The care at this community is wonderful. I like knowing that he is in a clean community. They offer a great variety of good meals. They do offere him to participate in some of the activities. I like the care that he is receiving here. I would recommend other families to this community for the care of a loved one.

My father is doing very well since his move to the Silverado Oak Village. The staff there are incredible and they are taking very good care of him. We have nothing but good things to say about this community.

My dad is doing better than he has in any prior community. The staff are fantastic and they are all great. They have been very great at working with him and they are on top of his medications. They have accommodated him with his personal requests. I am pleased with all they do for him. When no one would take him, the administrator went to see him immediately in the hospital. The next day she went to pick him up, on her day off, and brought him to the community. He is getting the best he could get and I feel he will not need to go elsewhere in the future.

We are very pleased with all the community does for my mother-in-law. We speak highly about the care that is provided. The meals are very good and we have no complaints.

My mother is doing good at the Silverado Oak Village. The staff is nice and they communicate well with the family. The meals are good and the staff is very nice. I can't complain at the moment everything has been wonderful. There are activities offered on site. The community is nice and tidy i have nothing but positive things to say about this place.

Recently, we found ourselves in a position where memory care was required for my mom who has been diagnosed with an advanced stage of Alzheimer's. After looking at two different types of facilities we knew Silverado was the place for her. She was able to transition with her best friend, Baxter, a 70 pound Golden Retriever. All of the staff have been great! They are welcoming and truly compassionate for the care and comfort they provide. The atmosphere couldn't get any closer to home. Mom has the cognitive and emotional support she needs to guide her through this journey. When we visit, we have the privacy of her room or the community feel of the wonderful gathering areas. Thank you Silverado for everything you do.

I think they the staff's attention to the patients is amazing. Everyone's ears and eyes are all over the place and I am impressed by that. The food is wonderful. They have an amazing chef. I cannot say anything bad about them.

Every time we have visited the facility, everyone has just been exceptionally friendly and they seem to really take care and concern over the residents there. Overall I am very happy with the selection.

The nursing staff they have at Silverado Oak Village are very good and sets them apart from most other places like this.

My loved one was here for hospice. The whole pre-admission was kind of a disaster. They lost a few of my loved ones items, such as his clothes. The care services made up for it. The level of care was excellent. The communication with the care givers was good. I would recommend the Silverado Oak Village to anyone. If my loved one needs hospice again, we will bring him to the Silverado Oak Village again.

Very poorly ran facility. The worst turnover rate I have ever seen. Disorganized, poor communication, chronically understaffed. The caregivers aren't even CNAs, and there is only one actual RN who is only there weekdays.

beautiful building, but very poorly run. The worst turnover rate I have ever seen. Poor communication, chronically short-staffed. Caregivers very minimally trained, not even actual CNAs!