TerraBella Newton

The only cleaning that was done in his room was when I did it every week. It was okay but in less than one year the entire staff was replaced-one by one. At times it was hours before they checked on him-under staffed. Meals were acceptable. Cost was acceptable if staffed properly.

From the staff, to the food, housekeeping, and healthcare, TerraBella has exceeded our expectations. I would recommend them till anyone seeing the same level of care.

We feel very good about our decision to place Dad there. We have found the staff to be very helpful and attentive to his needs. They show kindness and patience with all the residents. I'm not sure they do activities with him, but that may be because my mother is there visiting most days. He isn't always well kept - ear wax, strong body odors, feet need attention, etc. - so that would be my only complaint. I would recommend this facility to others.

It is a pretty place, but they do not provide the care needed for memory care residents, have staff shortages, and management that will flat out lie to you and tell you what you want to hear. All the good staff are moved out of memory care, leaving the staff with not so great of a work ethic working in memory care with the more vulnerable population. There are facts in their advertising that is false!

Cleanliness, they are always understaffed. I had to clean my fathers room weekly and take out trash. Care, he was not supported and his needs. They were understaffed is what I saw. Meals, added charges for tray service and no way to track additional costs, value, was okay but on low side due to lack of care at times. Staff, the first staff was amazing but as weeks went EVERYONE left or fired and constant change of personnel which led to lack of organization.

Don't be discouraged by the low reviews this place has improved exponentially! I visited several assisted living facilities and I would put Terra Bella right at the top. My mother especially enjoys the three meals a day with many choices and served restaurant style.

I would have preferred zero ratings, but that's not an option. Everything was horrible at this facility. After a significant medical problem, we moved our loved one to another facility. They also lost ALL OF HER CLOTHES and never offered to find, return, or pay for replacements. Yes, everything was labeled with my loved one's name. Many other personal items were also taken.

Stay away from Terrabella Newton. They do not take care of their patients They do not serve nutritious meals. They let you lay in bed terribly sick without contacting your family. When your family gets there, they have to call the ambulance themselves. It is one of the most horrible places I have ever been to. I was very frustrated, and it was just a horrible experience. My loved one is currently in a different place that absolutely takes care of him and feeds him properly. If you're able to take care of yourself, it's great. But if not, it's terrible. I would not recommend them to my worst enemy.

Please be wary of placing your loved one in this facility. I have seen excrement on multiple surfaces that is not cleaned for days, no organized activities, only one outside outing in a period of months. The existing management talk but do nothing. I believe my parent’s lack of care under TerraBella has caused her harm that cannot be undone. There were problems with ElmCroft, but everything is worse. Some of the patient care staff are excellent. I know they are doing their best. However, other staff members seem to lack training in how to care for residents w/ dementia. Staff used to stay at the facility longer, but the turnover rate is high. The facility may draw you in because it looks like a lovely place. Everything ugly has been swept under the rug. I do not want anyone to experience the pain of having their parent living in compromised circumstances. If there was a way to be more specific and not jeopardize my parent’s care further or the posting of this review, I would.

The place is not bad it’s just your management and some staff that is unprofessional lack of communication the building can be a little more cleaner I would definitely not recommend this Terra Bella

This facility could definitely do better. Management especially could do better. Overall, the day shift care staff did well. But I got nothing but lip service from management. They would listen to my concerns when I had them, but there was almost never any follow through or resolution. Housekeeping was lacking, my sister's room was poorly maintained. My other siblings and I would take turns cleaning her room for her. The food was not good quality. Communication with the family from care staff was good sometimes, depending on the staff member. I would definitely suggest improvement on cleanliness of rooms and resident hygiene, among other things that I've mentioned. We ended up moving my sister out of this facility. I would not recommend them to family and friends.

My daddy was in the mind care of Terra Bella in Newton, NC., for over seventeen months. My daddy loved it there and so did I ! They truly looked after my daddy. They became like family to him as well as our family. Very nice place with very caring staff! I truly appreciate the staff and the other patience there. My daddy has passed now, but I would recommend Terra Bella to everyone. I know other people in there and their families. They all love this place. I wouldn't concern any other place in Catawba County! I am very grateful to God for allowing my daddy to stay in there! I would do it over again. It is the best caring place. Thank you Terra Bella and staff!

My mom is very happy here and they take good care of her. I like the staff and I feel that they do a very good job with the residents. It is my mothers home and they keep it clean and organized and I have few issues so I am happy.

I love Elmcroft. They could improve on washing my loved one's clothes, clean my loved one's room better, and assist with baths more often. They are short staffed currently, and this I believe has led to the issues they could improve on. I would recommend this community to others for their loved ones.

My Mom has a rare type of cancer, amyloidosis. She has lived with it almost 7 years. Very blessed. In March '21 she had to be hospitalized at Duke for 21 days. We almost lost her in those first days. She was proud of herself for having chosen to get the Covid vaccine and were able to feel more confident with that protection. We never dreamt we would be able to locate her new home. Stressful time. Elmcroft- we cannot say enough good about it! The staff, the beautiful one level facility, the location etc.....AWESOME. Please say prayers, she is Covid positive. Weak, but improving daily, she received the monoclonal antibodies 5 days ago. Elmcroft has been more than supportive with her mental and physical status and need with all! They do not know how thankful we are for them!! The directors, the med-techs....and many more....A number 1! :) We are so blessed and thankful she was able to find her new home at Elmcroft and continue to feel comfortable and feel safe.

This used to be a great place. My Mom has been there about 4 years now. The food used to be ok, and now it is horrible. I have to take her food because she calls me up to tells me she can't eat it alot now and she can eat almost anything. She says some things taste spoiled and the meat is so tough you can't chew it, vegetables are mush. Since we can't get in there due to the Covid-19, I can't go try it out. The management doesn't seem to care. They also let patients run out of their medicine all the time and then try and blame it on the Pharmacy or the doctor. The never take the blame themselves. After this pandemic is over I am going to look for an alternative place for her. It has gone way downhill in the last 6 months and they do not call you back half the time. Alot of the workers are very nice and Manager can be nice but I feel she just tries to tell me what I want to hear and doesnt follow thru.