Sunrise of West Essex

I really like this place The facility is beautiful and the care is excellent They do hire a young woman to come in for activities and she is excellent but only 2days a week The healthcare workers do activities with them but I wish there were more but this seems to be the case for all of these facilities This place is very pricey We now pay around $[removed] a month but the care is excellent and we have no other choice [community removed], which I thought was a poorly run facility, could not handle my mother's anxiety and required us to hire a one on one. We thought this was outrageous.

The Sunrise of West Essex in all categories I would rate a 5. My sister is well cared for, staff is great. When I'm there & leave I never have to worry because I know my sister is well cared for.

Even before my Dear Sister had the stroke she could be difficult at times. The staff gives be a weekly report and phones me if there are any concerns, they say she is adjusting well. BTW I used 3 sources to check out Sunrise they all gave me a positive review. The staff was very professional and answered all of my questions. The premises upon entering gives one a welcoming and home like appearance. Other facilities looked too dull, institutional and drab.

Sunrise West Essex was wonderful to [name removed]. Aides were very caring . From the Receptionist Carol to all of Administrators all I can say they were exceptional. Thank you for giving me the recommendation

I just think that the quality of service for memory patients is roughly the same So the monthly cost was the main issue - They were way overprice and administrative staff were unresponsive to working through my issues with paying out of pocket. Based off of our experience, I would not recommend Sunrise of West Essex.

For starters the Sales lady there told us different prices then what we discussed. On top of that when we asked about a certain room we were told that they wouldn’t let us see that’s. On top of that when she introduced us to a cook, he had to correct her with his proper title. It made us feel that she didn’t respect other people there. We also found the Executive Director to be quite rude.

My mom moved into West Essex last year, we have had nothing but good experiences with the staff. One staff member named Nurse [name removed], has been amazing. She has gone above and beyond for my mom. She has called her doctor when she did not have to, and has helped my mom remain as independent as she can be. The entire staff works very hard, but Nurse T really adds that warm and caring approach. I never write reviews but everyone should know this is a lovely place.

[name removed] is one of the most caring and considerate administrators I have run across in many years. I would highly recommend Sunrise of West Essex to those looking for memory care for a loved one.

What has made the Sunrise of West Essex community such a great experience so far is the people that are living at the community and the kind staff members. Based on the experience we have had so far, we would recommend this community to other families.

It was excellent. First place we looked at and had all we needed. Close to family also. I would recommend to others.

Sunrise of West Essex is a well oiled machine but for us it felt way to much like a corporate/institutional community for us and it was really experience. The price kept going on, it just felt very corporate and rigid. However the care was very good there.

PLEASE DO NOT ALTER MY REVIEW. My father was in Memory Care at Sunrise if W.E. Third night there, my father fell after my explicit directions not to leave him unattended after he received his meds. Sure enough, staff left him unattended and they found him lying on the floor. Two months later my poor father passed just prior to the 3 ring circus of administrators (director, head nurse and coordinator of memory care) attempted to kick him out because I would not allow them to administer any more drugs. There is a total disconnect in communication on all levels…administrators, nurses, staff. I could go on and on. However, this is emotionally distressful for me to recall my poor father’s death and experience of living at Sunrise. I will add on to this review and fully disclose more shameful acts as soon as I stop blaming myself for allowing him to remain in their disrespectful and lack of caring custody.

This is a great facility. The staff is great! My sister loves to eat and has had no complaints about the food. They do have activities. My sister wasn't participating and I've been encouraging her to give them a try. She played bingo the other day and really enjoyed it. Housekeeping does a good job, her room is kept clean. Communication with the family is good. I would recommend them to friends and family.

For the most part, it's been a very good experience. I think there's a little bit of an issue with communication in certain departments, particularly the medical/nursing department. My loved one says the food is okay. She doesn't really eat meat, and they serve a lot of meat. So she's mostly eating sandwiches. But otherwise, it's a very nice place.

The care that my parents are getting is very good. This is location has 2 floors. They offer transportation bus to the store, but not for appointments. They allow pets. They use a portal for billing. The staff communicate with calls and group emails to the family. The residents are friendly. The staff has been very warm and welcoming to my parents.

The staff is caring; however, it seem they are stretched due to not enough staff in the community. The basic care price is good, the price goes up based on the level of care your loved one needs. The staff stays on top of the care.

This is a very good community. I would recommend the community to others for their loved ones. Everyone is very nice and friendly to the residents and family. They take great care of the residents. The community is nice and clean anytime I visit. They have a fenced off area for the memory care residents to utilize.

Very helpful and friendly staff. The facility was in excellent condition and they had several options to accommodate our needs.