Crane's Mill

I just think that the quality of service for memory patients is roughly the same wherever you go. So the monthly cost was the main issue - Crane's Mill costs were way overpriced and administrative people were unresponsive to working through my issues paying out of pocket. I would not recommend based off of our experience.

Everyone at Cranes Mill from the doctors, nurses, and social services department, and aides attending to my husband were all friendly, courteous, attuned to his needs and did their very best to address everything that he needed. We really appreciate all that was done for him here at Cranes Mill and I would highly recommend this facility to my friends and others. All of the nurses aides and attendants were very very caring and took care of him as if he was their own parent.

My family cannot say enough positive things about the team at Crane’s Mill. They were very responsive to all of my parent’s needs which made for a welcoming and easy transition. Now that they are living there my parents are more active and social and are enjoying all the facilities. The staff and residents are all so friendly and caring. Moving to Crane’s Mill was the best decision my parents could have made.

Crane’s Mill is by far the nicest of the area’s senior communities. The grounds are very nice as is the new lobby. We have only seen select apartments of friends but they are nice. They also have villas, and assisted living and a nursing home if needed. It is however very expensive.

My mother lived at Crane's Mill from Sept. 2020 until October 2021. She had moved from our big family home to Crane's Mill and was so hopeful that she would like it. As it turned out, she loved it and adapted very quickly. We were guided us through the process of getting her apartment ready and choosing all the new finishes, paint, and appliances. The apartment was beautiful and brand new. Once moving in she loved the daily activities and participated in every one of them. She met friends with whom she shared dinner every night. She developed meaningful friendships with friends and with all those who work at Crane's Mill. It is a warm and supportive community and I felt happy that she had so much support. I did not know how she would adjust and I can honestly say that she loved it-because she told me that all the time. You can trust Crane's Mill to be kind, supportive and loving to your loved ones.

This is absolutely the most miserable place. They hire some of the rudest, nastiest people. Skilled admin & social worker [name removed] are pathetic best friends. Do not send any one you love here.

Our father was at Crane’s Mill for a couple of years. Unfortunately, his health gradually declined, and he suffered a hip fracture, while he was at Crane’s Mill. Then his health declined further. We all decided he would be better off at another facility, where his conditions stabilized, and he actually rallied, gained some weight, and improved overall. He has since passed, but his last 2 years demonstrated a better quality of life. We would not recommend Crane’s Mill for their family members.

Clean lobby and nice apartments. They also have separate cottages for independent seniors.

This place has gone way downhill. The rehab center does have some pros: Good physical therapy, great kitchen staff and descent food, good physician assistant and on call doctor, some nurses who care. Cons: It takes ages to find out who is assigned to help your loved one. When you do, good luck finding them. Aids are not dispatched to rooms in a timely manner (call buttons ring in perpetuity), patients with physical limitations hardly get assistance when they need it (left to pee in diapers even when cognitive and continent, left in wet diapers too long), aids have a negative attitude, temporary staff comes in and out and don't even know the patient's case. If you do try to bring an issue to someone's attention, the MO is denial and defensive behavior. This is not the place if you want a loved one treated with dignity. We will not be back

Awful. Upper management devious scoundrels. Deceptive,calculating and no integrity. Do not trust your loved one to these folks. Go to Green hill. They cajoled us for cash every step of the way. Care of your loved one is secondary.

The assisted living portion of Crane's Mill is sorely lacking in both personal care and level of activities. Because this is a continuing care community, the Activities staff has to spread itself across all areas of care. Therefore, the Assisted Living unit gets 1/4 of all the activities. Our mom has a LOT LOT LOT of time when there is nothing to do at all. As for nursing care, it's extremely discouraging. Most of the staff in assisted living are LPN's at best and between their lack of english skills and their limited medical knowledge, it's not the best situation. Dispensing medications is their strong suit, but if there's a wound or an injury, they are not competent. Unfortunately, our mother is now too frail to be moved or we would move her to Emeritus in Hillsborough which, although the food there isn't good, we've heard the care is much better.