Sunrise of Newtown Square

When my mom moved in they made it extremely difficult. Something about her medication. The workers all had their information crossed. We just moved her in even though they said no. It got to the point of insane. The price is very high for what they offer. At some points my mom needed additional help. They were quick to raise the bill without doing the work. Sometimes my mom can’t get to the dining room. She’s very sick with kidney disease and falls. They want to charge her $15 each time she can’t make it to the dining room. So she doesn’t eat. We bring her food.

I have been very pleased with the Sunrise facility care! It is comforting to know that my mother is being so well cared for by kind, friendly, and attentive people. The activities are wonderful! She refers to her new place as “home”and the other residents as “her friends “, which means Everything!

[name removed] loved Sunrise, they were wonderful to her. There were lots of young people around, which lifted the whole atmosphere. Made everything brighter. And they were so kind to [name removed], took care of her. Talked and laughed with all the old folks. Just the best. So glad she wasn't home alone!

We had issues with the staff providing quality care to my loved one. She required extra help, particularly with hygiene, that often was a problem for the staff. They also started nickel and diming us. We ended up having to pull our loved one out. I would recommend the facility for people who do not need a lot of assistance and can get around on their own.

We selected it for its location and smaller size. When we were there, the residents seemed happy and friendly to us and each other. We were quite pleased. Communication with staff was good.We were relieved that our mother was out of her home and well cared for. It gave us a peaceful feeling that she was not alone.

We picked this community because of the location, also really good to have a 1st floor unit. Plus we liked the look of the place and people were friendly.

We have had a great experience with assisted living at Sunrise of Newtown Square. It's a great atmosphere - with very upbeat, positive people. And my family member is is safe there.

When it comes to the overall value for cost it is a little to expensive. Our loved one has enjoyed her stay there I believe. She is not there any longer because we have to move her to Florida when I live. However based on the experience we have had, we would recommend Sunrise of Newtown Square to other families.

Their initial presentation and tour was very positive. Then they asked all the right questions concerning my mother's needs and our family's concerns. We felt very confident that they had the experience and resources to do what we needed. Also we were under a tight deadline and they helped us accordingly.

My experience at Sunrise has been a good one so far. The staff is friendly and helpful. They know myself and my immediate family members by name so I feel that my aunt is safe there. It's a good spot.

Friendly, caring staff. Safe, clean community.

The community and overall care they are giving our loved one has just been amazing, she is so happy there. We are absolutely tickled with our decision. The meals and dining service is excellent and they have a whole lot of activities. However we do know like everyone they have struggled with staffing so at times we were running into issues with the billing department and actually paying our bills. The lack of return calls was difficult but we believed they were able to get that under control.

the gentleman that set up everything up for our family in the beginning is no longer working with Sunrise of Newton Square. that was a bummer because he was the most friendly, receptive and responsible out of all the people we dealt with there. my dad received adequate care, there was absolutely no neglect of our loved one. the community itself is decent and was a good price for the amount we paid; but don't expect anything above and beyond. the care was adequate, the people were good and decent to work with. the only issue we had was with the billing. we paid for the entire cost upfront, but still received a bill at the end of our loved one's stay. I had to contact them many times to inquire what the bill was for and to explain that we'd already paid for everything. we were finally able to get it resolved, but it still took several attempts of contacting them.

Good facility for assisted living. Make sure that the patient does not need a higher level of care. The people are loving, the place is lovely, my loved one's room is lovely. The dining room service could be better.

Overall we would not recommend this community to families who loves ones need assistance showering, getting to the refrigerator, or really any basic daily needs. We were told if we paid for this certain level of higher care that our loved one would receive that exact level of care. However that was not the case, our expectations and promises were not followed through with. If your loved one does not need much assistance this could be a great spot for them.

They have done a really good job with my loved one and she has improved since she got there. Other family has also said that there loved one has also improved since she got there. My loved one thinks that everyone there is so nice, the residents as well as the staff. My loved one really likes the meals and is eating things that she hasn't had in a while. They do exercise, movies and bingo activities with the residents. My loved one has never said that she wishes she wasn't there and she is happy.

When our family would come to visit our loved one was not frequently clean, his hair was dirty and never clean shaven. If he was going out somewhere they would just put a hat on him to cover it up. He was always wearing t-shirts even though he had a closet full of clothes. When we took him to the doctor, the doctor said he was extremely malnourished so we believe they were not assisting him when eating, and had some of the worst bed sores the doctor has seen. There was no communication with the community to our family about our loved ones health.