Sunnycrest Senior Living

They are very friendly - might be a little under staffed, but the do get the job done. For the food, I think it would be nice if they tried different specials. Also, at breakfast fluffier pancakes and hotter hash browns. For the activities - I think they should let the tenant fill out 3 activities they'd like to do and compare with others.

The best thing to me is that the whole staff knows my mother and knows what she likes. They are attentive to her needs.

They have been helpful helping my dad settle in and being attentive. The staff is sweet and friendly Apartments are a great size.

From the moment I walked into Sunnycrest senior living, I was amazed how comfortable I felt. The facilities were bright, clean and easily accessible by everyone there. The activity rooms always had something going on and everyone was having fun. All of the staff were very friendly and seemed genuinely happy to be there. If I ever needed anything, they happily helped. The move in was easy and I was offered help many times even though I didn't need it. The medical and support staff were amazing and were always very caring and ensuring my mom's needs were met. Unfortunately, my mother was bed and wheelchair bound upon move-in and the medical staff continually exceeded my hopes and dreams for my mother's care. Whenever there were any issues with my mother, her care was a priority and then I was notified asap, which made me feel comfortable in the medical staff. Whenever I had discussions about my mother's care, they had complete records ready for any questions I had. Housekeeping and laundry were amazing as my mother's room was always clean and her clothes and linens were returned folded and neatly put away. They were always very considerate of my mother when they were in her room. Unfortunately, due toe state of my mother's health, my mom did not get a chance to participate in any activities or go to the dining room. Her meals were always brought to her room and she was always given several choices of food at each meal. Even though she stated she missed my wife's cooking, she never complained about the meals. Overall, I would highly recommend Sunnycrest to anyone considering assisted living for their loved one. I am extremely happy with everything there and what they did for my mom. I just hope that when I need to move into a community like this, I can find one like Sunnycrest.

I give the Director of the Med Tech., and care givers doesn't seem to know how to run her department. She doesn't return phone calls or answer emails. It's like pulling teeth to get ahold of her and get a follow-up answer. The man in charge of housekeepers and maintenance is over worked and understaffed. He also doesn't answer calls. The housekeepers do a lousy job is what they're suppose to do. The 2 activity people are excellent and very positive and upbeat with the residents. Bathrooms are not large enough to accommodate a walker and that is a challenge. I'm truly not happy with this place. I would not recommend it to any one.

We've had an excellent experience so far with the Sunnycrest Senior Living community. What we like the most about the community is the good meals they prepare for the residents, the friendly staff members working there, and overall our loved one is happy. Based on the experience we have had so far, we would recommend this community to others.

I would say that all senior facilities seem to have a large turnover of employees, but the only way to know what a place is really like is to talk to people. If you can tour and talk to people living there and ask about how Long employees last, how the food and care are, etc that would be helpful. Knowing others that have family staying there, and getting their feedback is ideal, but that isn't always possible. Food was always an issue & got worse with time, as well as food service.

I was very unhappy with the facility. It was the first assisted living I'd ever sent my parents to, and they were disorganized, dirty, and very understaffed. Management was absent, billing was a nightmare, and I had to pay a private caregiver to help my parents, because there were not enough staff to provide appropriate care. I found dead ants and trash in resident rooms that were not removed for weeks. Clean laundry was left in bags on the floor, even though my parents could not fold it. Simple requests (like a billing invoice) took months to complete and were still incorrect. I found other facilities that were less expensive but provided much more care. I would never recommend this facility to anyone. I had to move my parents out to a different place after five months.

It's older and has quite a confusing layout. There is a nice garden. It's low key.

A family member has lived there for a few years and they are ignored. Ask for help - Help does not come. Food is better now but was not good in the past. Washing machines and dryers stink and don’t work good.

This is a good place. I would recommend you ask questions prior to signing up. We were told that the community would take residents to doctor appointments within a 10 mile radius, but it is only two days a week. The resident must sign up for the transportation to take them to the doctor appointment, and hours are limited. It would have been nice to know all this information up front. Housekeeping is supposed to come once a week and make the bed. They only sweep the floor, and not under the bed. They don't clean the kitchenette area. The trash will be picked up once a week. There is an additional charge for cleaning of the kitchenette of cleaning up spills. If you need this, than you have to pay more. I feel this information was misleading. The staff are very friendly and helpful. The meal times are really good. There are a lot of activities for the residents to participate in.

[Name removed] made the tour convincing and attractive. I may stop looking around now. Though I may not decide right today, I told [name removed]I would call in six months when I know for sure of my decision. Thanks [name removed] for your time and pleasant Tour.

We have to give this place 4 stars because of the many people there who are working to make the place wonderful. It is not for my friend because the cost is more. However, she feels a homey feel at Cambridge Court that seems to be missing at Sunnycrest. To her, and me, it feels like a hotel. A very nice one, but the place lacks a certain something she wants. Cambridge Court is off the main streets of Fullerton so there are no fire engines or ambulances close by. That is important. This place is perfectly nice and will be a good fit for a lot of people.

There are still no visitors allowed, but when we did the tour initially the community was very clean. The meals however are not on time and the portion sizes are to small. Our loved one also does not receive the medication on time. They do have bingo, and bring someone in from time to time to play music, but other than those two things we do not think there are other activities at the moment. The cost was one of the lowest in the area, but with the low cost comes lost care services and meal quality, so you get what you pay for.

The community is conveniently located. I haven't heard any complaints about the food. The staff are friendly, kind and helpful. We chose this community because the location and the price. I would recommend this community to other families. She likes her apartment and she has made lots of friends. She is not happy withe medication management. She doesn't feel like the medication management staff are qualified.

Moved two family members here within the last year. There are some great individuals that work here, but the overall system is dysfunctional. Knowing what I know now, I would not have placed my loved ones here. We trusted the care team to provide medication. After a physician asked to see the log of medications - related to an emergency surgery - I discovered that medication was regularly not administered and that their logs were incomplete. They administered medication that was not logged. This is based on hours of research, including copies of their logs. The ceiling recently caved in due to water damage. The lobby feels like a hazmat area with plastic sheeting creating tunnels for movement between the front door and the living areas. The service in the dining hall isn't great. I've witnessed bitter waitresses complain about their work. One stated: "I can't believe I have to deal with this crap for $12 an hour." It's pretty clear that the staff is overwhelmed. They are working in a tough environment with a lot of demands on their time. This means that getting meaningful, timely assistance is difficult. We have paid thousands of dollars for 3rd party care-giving because we do not trust the reliability of the in-house team. I hope this all changes for the better soon, but there have been at least two different Directors, the sales person that we worked with has quit and many of the caregivers state they are in the process of quitting.