Summerfield of Fresno

I removed my wife from Summerfield of Fresno. They are very badly understaffed. Some excellent caregivers. Some unqualified. They consistently make errors in the giving of important medications.

[name removed] has fallen and had to be taken to Emergency room 3 times. Mom has to wash his clothes as his Depends have not been changed. Not getting showers regularly. He does seem to have settled in but concerned he keeps falling. MD requested he uses the walker but is missing at this time.

I have been happy about the care they provide. I have had to remind them of certain things regarding hygiene more than once. (making sure she is brushing her teeth, making sure she has socks and shoes on) Outside of that they have been great and my mom is very happy there.

I would highly recommend Summerfield to anyone who is looking for a great place that provides memory care. What I love the most is I feel like my father has an extended family here. Summerfield will become another family for your loved one that will provide the love and care during those times when we are not able to be there. Summerfield prides themselves by treating residents as family. It is a night and day difference from where he came from. Prior to coming to Summerfield, my father was at Oakmont but we were deeply unhappy with his care there. He now smiles more, engaged more and became a lot more active. The employees at Summerfield truly care about the residents. Residents are constantly greeted, talked to, hugged, and there always seems to be laughter around. Summerfield has a great employee to resident ratio and ratio and I always see employees helping residents, smiling, and talking to them with dignity, care, and humor. Residents have a home away from home here.

I would highly recommend she seems to be thriving there and she is enjoying it. We picked this community because of the amenities and the staff.

I am very happy with the care that my husband has received at Summerfield of Fresno. The staff is very friendly, no matter their role. They all greet my husband by name, or nickname (cowboy) every time they see him. Housekeeping is excellent, and ongoing. They all seem to enjoy working there. Because the facility is Memory Care only, the residents have more freedom to roam around the grounds because it is all geared to their safety. I would definitely recommend Summerfield of Fresno to others.

I visited many facilities in the Fresno/Clovis area and Summerfield was just the right fit. It is a new staff, but all are experienced in the field of care. We had a few minor hiccups in the beginning, but it was communication issues on both myself and Summerfield. They were prompt on responding and resolving the issues. They have been great since then. The activities director is awesome.

Sadly the place is short on help and cant provide proper care. Care helpers were not around in one area. In another a helper was reading a magazine ignoring seniors.. A wild senior was screaming like a banshee and was yelling threat. There was a scary older patient lurching around and pissed on the kitchen floor. A young male staff member said that'is normal behavior and management knows. Seniors in wheelchairs and passed out in chairs is not being active or providing memory care. A few patients looked malnourished, and unkempt. It does not fit the online profile. Definitely not a place for my mother

The community needs a more experienced medical staff, but the nurses are great and very knowledgeable. The community is kept neat and clean and everyone is friendly I would recommend the community to others based on my experience.

Our loved one hasn't been here long yet, but so far we're pleased with the community. It's a nice looking place, and the staff all seem to be friendly, caring, and professional.

Specifically designed for Alzheimer's patients (even the building). The living & dining rooms are like home so it's familiar & not institutional. People live in separate areas that serve a max of 16 but they can freely move/visit in other inside & outside areas. Mostly private rooms. Lots of caring staff so there is no long wait for help. Nursing staff updates us on any changes in condition or treatment immediately. Staff talks to family to get info to get to know your family member. Example: talked to us when meds were refused & started giving them in ice cream- no more problem. They have infinite patience and treat the residents with respect. They are trained in how to deal with the difficulties that arise as Alzheimer's progresses and the resident's behaviors/abilities change. Best decision we've made is Somerford.

Their sales counselor over estimates their abilities and then the nurse says oh no, we can't do that so there's not a lot of communication there. They assured me that they could handle my mom and then she was kicked out nine days later. It was such a waste of time.