Spring Arbor of Wilmington

Overall. Med staff/caregivers were great. It is a much older population that we expected. The admin staff pushed her to eat in the dining room. There were several times where they said she had to. No other option. When she didn't, she didn't get a meal. It took us a few weeks to get them to leave that piece alone. Unfortunately, my mom just wasn't happy.

We moved here and brought mom from another memory care unit. The administration and care staff have been very attentive to mom’s needs. The facility is clean and inviting. When we visit there have been some large activities going on including music and Hawaiian themed party. Our dad is very happy with the facility. Would recommend.

Very nice environment. Small and close knit. Provided a variety of services and activities for the resident

We have been extremely pleased with the care, attention, and time the caregiver team has devoted to our 94 year old dad. The administration is accessible, attentive, and lead a team of professionals that engage with residents and anticipate their needs. The activity schedule is full and individuals are encouraged to attend. The food is great - our dad no longer misses meals. Our dad has adjusted well after transitioning from independent living. We can't say enough about the respect and courtesy shown by the Spring Arbor care team to residents.

The staff is lovely. Everyone is very loving and friendly. I feel my mother is safe here and that she will get the care she needs ...the head nurses are all excellent The staff is not always in sync with one another but eventually will be ... and there is a pretty big turnover with the aides (which is normal) so its important to stay involved to make sure all needs are met . My mother is slowly becoming more comfortable and has created connections so I have no plans in looking around at other places.

Kind staff!! Director was awesome and really cares about keeping everyone happy.

I would recommend Spring Arbor gor the care mom receives but she and most residents complain about the food.

My loved one is a resident at Spring Arbor of Wilmington and everything has been great for him! They are amazing. They have updated the facility, but it is very expensive.

I'd say I'm happy with the staff and overall experience there. As far as why we picked it, it was mainly because there are only a couple facilities that allow her dog at her level of care.

Spring Arbor of Wilmington was a very good experience. The staff members were great, they were very friendly and very attentive to the residents there.

The front staff and nursing staff, went above and beyond. They eased my mind about my mothers care, and each and every person went above and beyond. At no time did we worry about her safety, care or attention. We were called any time they needed information and they partnered with us to care for my mother as extended family members. We will forever appreciate the love and support they showed our entire family!

The staff at Spring Arbor of Wilmington is lovely. Everyone is very loving and friendly. The housekeeping seems to be good. The bed is always clean and clothes are washed. The move in process was wonderful. They accommodated our weekend arrival. Everyone was smiles and welcoming. The Memory Care unit doesn't seem to have a lot to choose from in regards to activities. I would suggest that they have more activities. All in all, the place is fine.

Staff is very competent and friendly and most of all caring Activities go on all day and keep mom cognitively stimulated and her dementia seems better since there. Based on the experience we have had so far, we would recommend Spring Arbor of Wilmington to other families.

My loved one had a very good experience at Spring Arbor of Wilmington. My loved one was here for a Respite stay. I was very thankful that they were able to offer Respite care. The staff was very friendly. It was very very sweet that they brought out the red carpet for a wonderful welcome on her arrival. My loved one is a bit of a picky eater, so it is hard to please everyone with food. I can't say enough about [name removed], the Director and [name removed]. They are wonderful, caring people! I would recommend Spring Arbor of Wilmington to others.

The patients are not very well supervised and my father in law walked out of the gate and walked along a four lane road unattended. They need better structure for memory care patients so they aren't free to get into trouble. I would not recommend Spring Arbor of Wilmington for those who are looking for memory care.

It's a smaller facility and very hands on. I like it very much. It's a very good facility. They take good care of my loved one. I would recommend it. There is very little turnover of staff. I visit my loved one often, and see the same faces all the time. I think that says a lot about the way the aides treat the residents, and the work environment that Spring Arbor provides.

So far it seems the services and communications are good. Mom likes the place much better than her last place. They offer; Hair and nails, regular activities in and out of facility, physical therapy, on-site Dr visits, and decent food.

I have been pleasantly surprised at Spring Arbor. The staff are caring and friendly and the residents seem well cared for. I would recommend them to anyone needing Assisted Living or Memory care services.

I'm thrilled with the place. The cleaning has improved. It's a smaller facility, which is good because the last place was larger, and dad would get lost. The staff is pretty good. There is not too many complaints with food. The activities director is amazing. It is a little pricier than other places but worth the value. Overall, it's a great place, dad is very happy. Also, the activities director is awesome-very musical, and has music sessions with individual residents. One other thing, my dad loves the bus tours.