Southwinds 1

Charging seniors on a fixed income for $[removed], is not right. That is a mortgage payment. And the studio appt. What? $[removed] then they pay trash and electric? Let me know if I'm wrong. I believe rent should be cheaper. Another bldg going up for another 100 renters. Someone is making the big bucks. You asked me my opinion.

At the beginning of the pandemic, management sent Southwinds Elderly written threatening correspondence that said (1) If you contract Covid 19, you must move off the premises of Southwinds and quarantine at another location; (2) If you contract Covid 19, you had to tell the Southwinds' staff that you had Covid 19 and then quarantine off the premises. Difficult to get repairs. Made nine requests before old broken washing machine that spilled water on the floor and damaged my belongings was finally replaced by an old dirty washer. Elder had to run onto broken elevator that could have crushed, maimed, or killed them. Bullet was fired into an elder resident's apartment. Parking is difficult, and there is no security. Think twice before moving into Southwinds in White Plains, Maryland.

During the lock down due to the pandemic the community delivered food, packages, mail, and other items to us. The community does have a lot of activities for the residents to choose from. This was before the pandemic and will pick back up afterwards. There is an alert button in each apartment for the resident to alert the staff if you need assistance. I love this community!

This community is very clean, and is all independent living and its completely gated in. Our loved one lives in an apartment and is very spacious. You do cook for yourself but the community will make little treats like donuts or bagels on Fridays and leave them on the ledges for the residents to enjoy. Before COVID they have card games, bible studies, and movie nights every week. There is also a bus that comes once or twice a week that takes the residents to the mall or Walmart. They also have a call button in every room of the apartment in case something happens, you just have to push it and help will be on its way.

I would recommend this community. Everyone is sociable, the staff is professional and courtesy. The community has spacious rooms, worth the value, and the accommodating. Southwinds is located near shopping centers. If you have a vehicle they are very close, and they have delivery service from the shops. The community does have transportation available. They have a large social room available to be able to meet other residents. The activities include: religious, theater, and many other activities. These are just starting back up due to COVID All buildings have their own social settings.

Wouldn’t recommend, if on a budget. Expensive.

Seems a little understaffed @ times. Stairs, hallways & laundry not always cleaned and/or vacuumed up to standards. Otherwise, very nice place.

I love everything about living here. I am on the fourth floor and I have a beautiful view from my balcony and there is an elavator so I don't have to climb stairs. I have a full kitchen with all new appliances and my bathroom is amazing! The staff are great all very nice even the maintenance man . I really haven't started taking part in the activities but they do have special events like the Happy hour that are available. I would recommend my community and I would encourage you to walk around and see just how friendly and welcoming everyone is here.

My mother has recently moved into this community and so far I have no complaints. The staff have all been very accommodating to the best of there ability and helpful during this transition. She has had no problems with the food and is enjoying the activities with the other residents from time to time. Overall we are very pleased and would recommend it to anyone.

Wow! This community is awesome. The amenities, size of the apartments, serene view, and luxury-style living are so very nice. [Removed] are wonderful ladies and I so appreciate their working with me to help my mom find something that works for her. The residents and staff are very friendly.

I have lived at Southwinds Active Adult Community for 7 years. It is a very nice community for Seniors looking for peace, quite and comfort. It has a variety of activities and amenities available. The staff is very courteous, polite and helpful. The facility is keep clean and well manicured. I widely recommend this facility to Active Seniors looking for a peace of mind, comfortable living and meeting great people.

[Removed](manager) is not a good person to work with. She tells everyone's business and does not care about people who live there. If you have to talk to someone, speak with [Removed].

[Removed](manager) at Southwinds is very rude and tells everyone's business. What happened to privacy?? She does not know how to talk to people, She should not be in that position especially dealing with elderly people

Mom is doing great in her new place at Southwinds and has settled in quite nicely, a little reluctant at first, but she has become more sociable (not used to having neighbors) and even helped decorate the resident Christmas tree last week. She also signed up for the resident Christmas party coming up on Dec. 16th.The only concerns my mom had with moving in was that 1) her name and apartment number was placed on the community calendar and table in the foyer for everyone to see and take a copy of without her permission (this really upset her, especially given her circumstances with the home assault and robbery which was the whole reason for this move), 2) she had to inquire with the property management office about the procedures for allowing access to visitors since this information was never provided to her, and 3) there is no overhead lighting in her bedroom, only wall outlets, so the only lighting she has is her lamp.So, I would strongly recommend and encourage Southwinds to 1) ask new residents for permission BEFORE publicizing their personal information, 2) make new residents aware of the visitor procedures either via a new resident orientation or including it in a welcome package (all my mom received was a card welcoming and thanking her for choosing Southwinds), and 3) have overhead lighting in every room.

Everything has worked out well for my father here at these senior apartments. He is doing well and seems to have adjusted to it pretty good. They do good job with the keeping the community nice and clean, the grounds and facility is well maintained. There are nice activities offered, they have a small gym and pool tables. Overall these are lovely senior apartments and I would recommend them.

The people at the front desk are accommodating and helpful. My friends have moved into a new building that is currently only about a third full. They offer daily activities such as movie night, a pool, a card room and an exercise room. They have no worries if something happens to one of them as they know the other will be taken care of.

It is not worth the money that they charge. The new building has shoddy work and the appliances are cheap. What a rip off. The Gym shower doesn't have hot water. What are these seniors paying for?

My mother lives there . everything they tell you is a lie to get you in there. The rent goes up every year. Everything in the kitchen is junk. Anything you ask them to do they take forever to do It. Management is not worth the pay they get. Never around. cheap paint on the walls and cheap carpet.

We lived there for several years. In the beginning it was great, except for the office help, they were rude to the renters, even more to the older ones. As time went on, and apartments were getting hard to rent, management would run specials. All of a sudden things changed, we were having people move in and out, once the special ran out they afford to live there, some of the people moving in couldn't even take care of themselves, they had no family, management didn't want to be bothered, so many times it was left up to us to try to help out... management has "Happy-Hour" on Friday ... they supply beer, wine and snacks... so many of the residents were on medications and had no business drinking... management said it was a 2-glass, 2-beer rule... well once they left residents did what they wanted... yes, they were of legal age, .. [removed] He had tried to become "friendly" with several women, it took almost a year to get him out of the building. We were very glad the day we left... the place is NOT worth the money you pay for it!

come join this community. It is more than a community, it is one large family in one big house. It is great here.