Silver Bluff Grove Senior Living

My mom was injured and they did not contact me to let me know. When I saw her injury no one knew what had happened or let me know she was hurt. Communication was not good in this community and I would not recommend this community.

We chose HarborChase of Aiken because I visited and got information and they offered what we needed. I do wish I would have asked for a tour of the respite area before we chose it. The room size was very good for what she needed, it was accessible for her walker. I would recommend to others looking.

I brought my mother home, but I might be sending her back there. It was an average place. COVID ruined it for everyone. I didn't think they did anything wrong, I took her out due to COVID. If it weren't for COVID, she'd still be there. My mother has been in 3 or 4 different communities and they cost more money.

Very good option for my mother

Not the best but it's better than most. Mother is 92 and has arthritis very bad. None of the activities interest her. She cannot walk very far, so outside activities are not for her.

I had my loved one at two different facilities (within 1yr.) before finding this gem! I am so pleased and blessed to have my loved one at Harbor Chase ( thanks to a place for mom) The personalized care, comfort, and quality that is given to him is priceless. I feel at peace now knowing that he is well taken care of. the staff, maintenance, and director of activities go far above and beyond to meet his needs, And all that reside there (from what I see when I visit) Thank you, Harbor Chase. [name removed]

Non-transparency when loved one injured on site.

this was the place I waa going to take my husband but I brought him home instead

The staff at Harbor Chase did an excellent job helping us through a very difficult transition for us and my mother-in-law. They worked quickly to help us get her placed. They were kind and compassionate throughout the process.

Personnel were helpful and well-informed. The layout of the building was confusing to get around; my mother who has memory problems would be getting lost all the time. Not a good choice for her.

I enjoyed my tour here and the staff was so very nice, they answered all my questions. I like the look of the rooms and they offered some nice amenities for their residents as well. Since my friend is in a wheelchair I was concerned about him moving around and that he would have enough staff to help should he need it. All in all, this was a nice community.

Extremely pleased with facility. Every staff member we came in contact with was so friendly. Place was clean as could be. Went with the smaller bedroom which was still very roomy. Of course the main concern was whether my mother would like it. She fell in love with it and can't wait to move in.

Liked what I saw, place was clean, Dianne was very nice and knowledgeable; concerned the facility doesn't have a doctor to on call (has a P.A.) nor a podiatrist. Not sure if Harbor Chase will meet Mom's needs, but really did like the grounds and facility.

We have had our grandmother there for a 11 days she should have had five baths, We were told they get at least 3 a week-in this time she has had one since arriving. She now has a urinary tract infection. House cleaning was touted as a perk-The room has yet to be cleaned. There is no accountability or communication. So far Bingo is the "activity" Corporations ARE NOT people!

Staff is very friendly and attentive. Staff greet all residents by name and I believe there is very good care being provided. Some administrative difficulties were encountered getting billing straight and getting scheduled to see resident doctor but those were worked out satisfactorily. Overall I recommend this facility for someone needing daily assistance/oversight, but not needing nursing home level of care (although various Care Levels are available). Cost is significantly lower than a nursing home also.

The day to day care is a 4.5, the overall experience is a 1. The actual caretakers are a 5, the administrators get a 0. They charged us double what they quoted us, they lost her records... I could go on and on but I don't want to get upset. The day to day people, the hands on people are extremely pleasant and patient. They could be a lot more transparent at the administration level on costs and services. They could be a lot more transparent on the availability of records to those family members who may have power of attorney and they could be more responsive to emails and phone calls. I know I'm painting the administration with this sort of negative brush and for all I know they could be short-staffed and it may be the bill so we're willing to recognize that we may have been naive in talking to the sales rep instead of the administrator but the adminstrator was not available and we haven't gotten any responses by email. I don't know the circumstances which this happened which is why we're trying to work with them.