Sierra Oaks Assisted Living and Memory Care

The staff there is very friendly and definitely has taken a liking to my loved one, but they are so overworked that a lot of stuff is overlooked. At this point in time, they are very understaffed and mismanaged as far as I can tell .I would like to add if the staff does take good care of my loved one, but I also believe that that's because they know that I'm there a few times a week when it comes to keeping room clean laundry showers kept up it just seems like they come up short.

The facility is spotless and the staff is very responsible, respectful, caring. I just adore them all! There really aren't too many activities for the group my mom is in. I think these are the advanced Alzheimer's and dementia patients. It's just that my mom isn't much of a TV watcher. But she mostly sleeps, so I guess there's really not any participating. Maybe reality just hit me at how advanced along these patients are. It's so sad. Such a horrible condition.

Now Sierra Oaks took wonderful care of him. The staff was amazing and they were so involved and took such good care of him. They were wonderful. Am so grateful to them. My Uncle actually passes away in [date removed], but was at Sierra Oaks for over a year. I would give them a 5 all around. They were so good to him and also to myself. The staff was compassionate, caring and treated my Uncle as if they truly cared about him. From [name removed], the caregiver, to [name removed] who took care of meds, to [name removed ]the Nurse and every other caregiver in House #2, I am so grateful...I was there a lot and at all different times and days and never had a problem or concern about the care my Uncle was receiving. It was such a blessing to have found this place...

The staff are really caring and kind. Always with anyplace, there is room for improvement. But I can't think of anything they could do differently. They are overall very good, and I am happy with my experience with Sierra Oaks.

Not caring with getting the job done so they can socialize. Terrible food. Hard to get a ride to places. Been here 4 months. Cant see the doctor can't get the medications. Tha t I need. Would not recommend Sierra oaks.

This community did okay but I felt like it was dirty. The care givers were also not as compassionate as I would have hoped. My mom was with the same set of sheets for around 20 days and they looked terrible. This community was more corporate and just did not have that home feeling. When my loved one moved in the smell of urine was just so strong. I also did not feel like they kept my loved one very clean, they did accommodate for certain things but there were certain things that just did not go well. The room was large and it also had a private bathroom and a nice view out of the window.

I would tell others to look elsewhere. Everybody says hello, but hardly anybody pays attention. There are a couple of people on the care staff who are outstanding. But the office staff will give you a "Hi" / "Hello," but when you ask them to send you paperwork or invoices, they put it off and put it off. I do like that the monthly fee is all-inclusive. If I need to take my loved one to the doctor, the van is provided at no additional charge. And there's no charge for handing out medication. But that does not make up for an unresponsive staff.

I would recommend you get rid of [Name removed], as she is not helpful and doesn't follow though in a timely manner. There is a doctor that comes to the community, and I asked [Name removed], to check to see if the doctor would see my loved one, and this didn't happen. I had to ask again for [Name removed] to call the doctor to be able to start seeing my loved one in the community. All the other staff have been wonderful to work with. Transportation to doctor appointments, checking on my loved one, taking my loved one to the dining room are some of the things my loved one is getting assistance with. Due to the pandemic, the community isn't offering meals with my loved one. I am able to see my loved one in their room though. Field trips, movie night, bingo, arts and crafts, and more are some of the activities offered by the community for the residents to engage with. I thought they might have more; however, this this might be limited due to the pandemic.

The staff was stellar and very helpful with me and my loved one. They answered all of our questions. The only reason why I did not choose them for my loved one was because the community only has shared showers. My loved one prefers a private bathroom. I would recommend this place to family and friends.