Scarborough Terrace

Any issues that I had were addressed immediately. The room was always clean and laundry done promptly. I found the evening meals bland, sometimes served late; leaving sandwiches dry and hot meals cold. I never shared breakfast or noon meals with mom, so can't comment on quality. Communication of family events should improve. I always found out too late to participate. Overall, I would recommend this facility to others.

Scarborough Terrace is a small family run group of facilities. It's very evident that the staff are tight knit. Many have worked there for several years. This translate into great, personalized care for residents and families. One of the things that really stood out for our family is he fact that after 2 years of residency, the facility reduces the monthly fees which really helps with longer term budgeting.

I am so thankful for A Place For Mom suggesting that I contact Scarborough Terrace. We love Scarborough Terrace. My mom is well taken care of and it is easy for me to communicate with staff about her needs. They involve families with a monthly Zoom forum and a monthly in-person gathering with some special entertainment or activity. The cost is significantly lower than other surrounding places because it is not a huge corporation. We are pleased with all of their services.

It is a good place but a little difficult to understand how things work. Not all care givers are able to help with all things and it is difficult to understand how to get specific help.It is relatively small and not so overwhelming. The staff is extremely friendly.

Well, today we had a major event with my dad which resulted in a trip to the Emergency Room in the middle of the night. Upon return, EVERYONE was checking in, kind, sympathetic, provided food since he missed breakfast, etc. When the going got tough, they came through with flying colors. Staff gets 5 stars. From the Director to the Support Staff. I would recommend this facility to others.

My mom is currently a resident at Scarborough Terrace. The staff is attentive to the residents' needs and her room is always clean as well as the living areas of the facility. My mom seems happy with the meals. I would recommend this facility to family and friends.

My loved one's and family's experience has been excellent with Scarborough. The staff are kind and caring towards the residents. The staff communication with the family has been excellent when we have questions about our loved one.

Make sure you add Scarborough Terrace to your list of places to visit. It was wonderful for our family. It's smaller than most places, so it's a good fit for people who don't want to compete for attention - nobody gets lost in the shuffle here. Our loved one didn't complain about hte food. And they offered lots of activities for the residents.

Grounds well maintained. Community is quiet and well off US Route 1. COVID protocols in place, masks on visitors. [name removed] answered my questions and concerns. She is very personable. She is an RN and worked in this industry for 30 years. This community is an aging in place community. Independent living, assisted, & Memory care. Pricey, but I have noticed cost are within range of other Southern Maine facilities. My Big concern is running out on money for loved one. Clean. model apartments, private studio and Double Studio set up to view. Many activities for community members. At time of tour, community members setting up for arm chair fitness. 24/7 staff, medication management. Love the quietness of this community in Scarborough. I know my loved one would like it. Transportation is available.

The community is fabulous for my loved one. The first time I walked in I felt that I was walking into a resort, instead of an assisted living. It is a comfortable, beautiful, safe space. The community is laid out beautifully. They have double doors with an octagon shape, and it feels like a mansion, instead of going to a community. It feels residential, with beautiful furniture and places to sit. The decor is nice. The staff keeps the community and grounds very nicely. I can tell they really love taking care of the community. The activities include a weekly calendar and the community has a full time activities director. They have yoga, crafts, movie days, ongoing series of theater, physical activities with prizes, and entertainment that will come in. They even have a grand piano, that the residents can sing along . The community has a bus to take the residents around town as scenic views or out to lunch. They have different church services. You can never be bored there, ever. They have had summer picnics for the families to come and visit. The dining hall and chef is great. They had a holiday party with a way to take your pictures as a family with a professional photographer. They had different stations with food made in house. The food was fabulous! The entire staff showed up in holiday attire. They took the time to speak to the residents and family. You could tell that they knew who the family members were. As far as COVID-if you want to know how to keep the residents safe. They have weekly emails to the families. There are zero outbacks, no one has been questionable, no one has been tested positive. They only allow doctor's who are caring exclusively to Scarborough Terrace. If there is a doctor who serves other communities, they will allow virtual visits or speak to the nurses. Before the guideline was in place to close communities, they decided to close the community down and only allow virtual visits. Totally proactive, not reactive. I believe this so much that I wrote a letter to [name removed] about how wonderful Scarborough Terrace is and how they were taking care of keeping COVID at bay. I feel my loved one is extremely safe in this community.

The community is usually very clean. The staff is very engaged and they go out of their way to make sure we are aware of what is going on with our loved one's care. They do seem to try their best to keep the residents engaged, however it does seem like it can be hard for them to engage those with memory care needs. Although expensive, we do think Scarborough Terrace is a good value for the price.

Well prepared for my visit and knowledgeable. Touched upon all important aspects of care and activities for your loved one. All staff seen interacting and very attentive to residents. Residents even on the memory care side looked impeccable along with the entire facility.I learned some very important details from this tour that will play a large part in our decision.

This is a great place to live due to the staff we have

This was a beautiful community we toured. it was very clean and inviting. The staff was very friendly and knowledgeable. They answered all of our questions. We decided on another community based on the proximity to our home.

Scarborough Terrace was responsive to our situation and moved quickly to get my Dad assessed and moved in. They have been responsive to questions and concerns as we all seek to adjust to this different living situation. All the staff have been wonderful and we feel my Dad is in a good place. This is all new for us and they were available to answer any questions and continue to be.