Sand Sage of West Plains

The experience has been good. We picked this community because of the price.

At the time my mom was there it was just post-covid. They were very short staffed and all the managers and nurses were being replaced. They were short staffed and took a long time to receive medication or for anyone to come when button was pushed. She was in a wheelchair and wore out easily. A lot of times she has to push herself to and from her room to the dining room. She liked all the food for the most part. They were accommodating to her diet restrictions. They had a lot more activities than the previous place she was at. I am sure once they were switched over to the new company they were able to retain employees. That was our main issue. Cost was better than most places we visited.

From our first walkthrough to moving in to mom living there we have been very pleased with our experience. [name removed] and [name removed]have been very helpful and very welcoming. The facility is always clean and inviting. We have met some of the residents and they were so nice to mom and to us. I don’t think I could have found a better place for mom.

Everyone is friendly and ready to help, the facility Director and most of the employees as well as the residents. We are very happy with our choice to move to Sand Safe of West Plains.

Friendly management and staff that keep you informed of changes and very helpful in getting my brother settled in his room and setting up his TV and cable. Laundry services were great. Overall Sand Sage tries to accommodate for the client's needs

I still am no closer to the VA assistance. This week Sand Sage has arranged for several of us to speak directly to a VA representative so that we can finally get the assistance we all need. The VA representative is coming here due to the concern the staff has for our wellbeing. None of us have been able to get results on our own. They are caring and loving people who do the best they can to make our lives easier and happier. They address physical and mental issues rapidly.

My sister is currently a resident at Sand Sage of West Plains and everything has been great for her at this facility. The staff is excellent and friendly. The housekeeping is excellent. Communication with the family is excellent. The move in process was easy. The meals are very good. I would recommend this facility to family and friends.

The staff were/are friendly and try to meet the needs of residents and there are various activities for the residents. Also, another reason I selected this place for my brother is it is only a few miles from my place. I had been in side this place 4 years a few years ago, and it was a nice place and not too many residents, didn't smell when you first walk in. When I toured this place in March of 2023, the facility had been updated, new paint, new flooring and new wall decor which was very eye appealing, no bad odors when you walk in. The facility has only 36 residents. It's nice that people can get to know each other and staff can identify residents, too.

They get 5 tars for all categories. Everyone is nice and very accommodating, administrators and employees both. It's quiet and peaceful. I would surely recommend Sand Sage of West Plains to anybody who is looking.

They are fantastic to work with and to let us know any changes with [name removed]. He is content with them and likes where he is. I told my girls if they needed to put me somewhere Emerald is perfect. I would 100 percent, recommend to others.

The care at Emerald Square is amazing the staff really care about there residents they go out of there way to care for them just like they where family. The community is clean the house keeping department is awesome.

They are going through a lot of changes (TOTAL management change in the last 2 months). They said a lot of things when we signed up, that really hasn't been accurate. Staffing has been a issue for them. Short staffed means the residents don't get the attention they may need. My mom does like the food better than her previous facility. The cost savings, for us was worth the move.

This facility is good. They're doing some remodeling right now, so things are a bit more of a mess than usual. But that's understandable. The staff is friendly, I like them. They do offer activities, but my loved one just doesn't participate. The food is good, but they don't give a menu for the residents to know what is being served for each meal. There also aren't any options, they serve one meal for each breakfast, lunch, and dinner. No choices, whatever they serve is what the residents get. My loved one isn't thrilled about that, but still says the food is good. This facility is a great option for someone who is on a limited budget. I would recommend them to friends and family.

I was pleasantly surprised when going to Emerald Square. I couldn't believe how pretty the interiors were as well as the friendliness of the staff. They are much more updated than others in the price range. The cottage homes are spacious and well appointed.

I would not recommend Emerald Square to anyone. it's a nightmare, stay away.

The cottages on the independent living side are nice and spacious. The staff so far have been very friendly, and the dining service is good but the meal quality could use some improvements.

The communication from the facility was not good. I found out my mother had a back injury at the facility and we were not told until after she passed away. I would definitely no recommend this community. When we received her belonging there were items missing and they cracked her TV.

If you care about your loved one you will keep them far away from this facility. They have rude, untrained staff members in every position, the food is awful, the building is in disrepair, medications mysteriously disappear, and safety is an ongoing issue. A resident was recently killed on busy Council Road due to inattentive staff and an unauthorized exit. Almost every assisted living in the OKC area is better than this one; save your loved one from the poor living conditions at Emerald Square and continue your search.

I toured the facility for my aunt and was very impressed with the homey feel, the good smell (fresh baked bread), the cleanliness, and friendliness of the staff. They seemed to be glad they worked there. My aunt has chosen to move in. I would recommend this place to anyone deciding to move their family and and loved ones into.