Ralston Creek Neighborhood Assisted Living and Memory Care

Initially, I liked how attentive & communicative the upper management was in welcoming us/my mother to their community. Since then, they've continued to keep us informed of my mother's well-being and her overall service plan. They've also responded to emails or text messages timely which is HUGE to me. Ghosting customers when it comes to the well-being of their loved ones is a terrible look for a company tasked with taking care of the elderly who suffer from dementia. This is what occurred with her last memory care center.

Their onboarding of new Memory Care residents needs improvement. There needs to be a detailed, sit down orientation with families admitting their loved ones so all required services are explained in detail such as laundry services, bedtimes, medication management, etc. We did not have this sit down and have needed to ask when my mother was last bathed, had her hair washed, when her laundry was last laundered, etc. We shouldn't have to ask these questions. We should already know what the plan is. All of this should've been taken care of when the lease contract was signed and it was not. We picked this community 1) due to the tour we had and liked what we saw overall, 2) the newness of the facility including the large sized rooms and hallways, 3) more importantly that they are a spend down community and not private funds only, and 4) a family recommendation.

The only thing that doesn't get a 5 is the food (it is often bland). Otherwise, Ralston Creek is great. The staff are very caring, and more importantly the facility is well staffed. My in laws are happy and well cared for there.

I was the guardian for a resident here. I took her to appointments often. If the families would like their loved one to be ready to depart at a certain time, it will take multiple reminder calls to staff prior. Staff is wonderful and very kind. I think multiple reminders is necessary to ensure the message gets to the right people for the right time. I think Ralston Creek is exceptional and I would recommend it to others

We chose Ralston Creek because we were moving him during covid and it was one of the places we saw and liked and we had good reviews from someone who had their parent here. I do not think that the staff interact with the residents as much as they should. The facility is very nice but I am struggling with the activities as they are not good for residents with memory care issues. I would recommend depending on where the person is at in their disease.

My mother was a resident at Ralston Creek Memory Care for 4 1/2 years before she passed away. Overall, the care provided to her during that time was excellent. Her room was the perfect size. Very clean. Access to cable TV if desired. A memory window case was provided on the outside of door in hallway so resident could place their favorite memorable items for display. Staff was always very helpful, checking on resident periodically at night. Staff and caregivers kept room clean. Activities for residents were always provided during the day and sometimes residents were taken for scenic drive in the Ralston Creek bus to nearby areas. The dining area was close to her room and when my mother was unable to get to the dining area on her own the caregivers were always there to help her. TV and movies were provided in the activity lobby. Access to the courtyard was available. I would highly recommend the Ralston Creek Memory living area for anyone. Generous, wonderful service.

This place was a close 2nd. It had a lot to offer for my parents. Everyone was friendly. I will be scheduling another tour with my niece next week.

They do a fairly good job and they are doing the best can during COVID times to protect the residents and keep them safe. All the residents have been tested. We chose this community because it seemed like the best fit for my mom. I think that are doing the best they can for my mom. The food is okay , but it was better in the assisted living than in the memory care. The activities are very good during the week but on the weekends there is very little to do. I would recommend it this community to other families. I am a little disappointed that they couldn't do anything with her hair being there's no beautician right now,

It is a very difficult time to be going through this and the staff at Ralston Creek have made the transition as tolerable as possible. The food is good. I would recommend this community. I chose this community because the pricing and the location is close to my mother's neighborhood and where she feel most comfortable. The community is light, wide hallways, cheerful, and felt more open then most places. It seems like the community was well thought out.

The staff at Ralston Creek was constantly cleaning the community. Rooms and hallways were always clean and everything was always in its place. The whole community was kept up very nicely and was free of any smell. The staff did an excellent job in caring for dad. As he progressed in age, he needed higher levels of care and they were very willing to provide everything and anything he needed. At times, he would require extra help transferring and all he had to do was ask and the CNAs would quickly assist. They always showed great compassion towards my dad and the other residents. Dad always had his alert button with him and if he ever needed assistance, the staff was always quick to respond and help. He was never without care for very long. Activities were great, however dad often chose not to participate. We often saw activities taking place when we visited.

The staff are amazing here! I moved my mom in and thought she would have problems adjusting but not at this fine place! They treat you like family and always are there for you! It has a beauty salon and a movie theater to boot! The food is so good too! My mom and her family are very happy and pleased!

My mother stayed here till the end. They feed them very good food but that was the best of it! She had a room to herself, a two bed one bath with a shower. It was nice she didn't have a roomate. HOWEVER, they would help her out of bed, get to the dinning room to eat, then move her to a chair and that is where she stayed...ALL DAY! She needed a walker but couldn't get far by herself without falling, so they would move her walker out of reach. She fell out of bed many times and they had to call the fire dept to come get her off the floor, which we had to pay for. They'd tell her "it's shower time", she'd say no, that was it, NO Shower! She'd go a week without a shower unless one of us MADE them give her one while we were there visiting! They did have activites like kicking a ball around, playing cards, drawing and sitting in front of the TV watching old movies. It was over prices for a daycare center! She went down hill fast!

Very nice, seemed cozy. Oval shape.

The facility was fresh and clean and had a friendly feeling. Employees greeted and spoke with residents. Memory care wing was well laid out; rooms were adequate. I would give this facility consideration when decision making time arrives.

My Mom was resistant at first about this move into Ralston Creek Neighborhood, but now she could not be happier. She enjoys the activities, the food, and is very complimentary of the staff.

I toured this community and it was outstanding, The place looked clean and nice. The staff was helpful and answered all my questions. If they would have taken medicaid we would've put grandma here. The price just was to high for us. We had to chose another community.

I moved into Ralston Creek about a month ago, and I’m unfortunate not enjoying it very much. The rooms themselves are large and the place is generally clean. I do think that the housekeeping needs to vacuum better. I have not seen them clean the carpets in the hallways since I moved in. I don’t feel that the caregivers are very well trained, and they generally seem incompetent. The chef uses too much salt, sauces and gravies cover every dish, and portion sizes are too small. They do have activities like movies in the afternoons, classes nearly every day, bowling every week, and church on weekends, but overall, it hasn’t been a great stay.

The care from this community is very good. We like knowing that she is in a clean community with good care. The menu is good and she likes the nice variety of meals. I like knowing that she is active with a lot of the activities. My mom really likes the size of her room and that makes us comfortable to know that she is happy here. We would recommend this community for the wonderful care and benefits of care.