Prestige Senior Living at Colonial Vista

My mom was there 5 months she moved to [community name removed] in East Wenatchee it's a smaller cleaner facility when she got sick at colonial vista I asked them if they could provide her meals to go as she was Covid positive they said no and she was given no outside help [community name removed] is smaller and cleaner the units are really nice when she fell nursing staff evaluated and then had her sent to the hospital she broke a vertebrae they brought her meals and checked on her I really appreciate the kindness and care she was given based on this I would probably not recommend colonial vista as they limit what they do to help residents

My mom has been happy at Prestige Senior Living at Colonial Vista. Since she's been there, management has changed and there has been lots of staff turnover. Rent has increased, which has her a bit concerned as she does not have that much money to be there more than another 5 years. Prestige does not take Medicaid, so if she needs to have assisted living she will have to find another place. Which is too bad, as she has established with many friends. For the time being we're not worrying about it. All will work as it should.

I think the community is friendly and helpful. Yes I would recommend it.

My husband could only stay there a few days because he needed more care than that. When I did learn in those few days was that they were very caring and very good at their jobs.

My mom loves it staff are really nice and personable they made sure she met people and had table mates for meals. She loves the activities and doing her paperwork the gentleman drove 2 hours so I could fill them out without missing work

They were over priced the plan of care was not followed and they were over charged in my opinion. It was not clean they did not vacuum or dust. They packed dirty linen in the hamper prior to move out. They over ordered insulin enough for a year. In person they were friendly. They They served burnt sandwiches to my 94 year old father. The fruit was not fresh or ripe. It was Covid there were no activities.

The Meals and dining ( in this area both food and staff are very poor) most staff are very friendly and helpful. My biggest frustration and it was BIG is that the moving in process was not explained and it took forever to get and "handbook" which really wasn't helpful. We were told we could hang things on the wall. We asked to have a TV mounted on the wall and waited weeks and when maintenance showed up to put it up we were told it was too big. I asked about aids for moving in as in hand truck or carts and was told they had none only to find out later they did. I still can find where it tells you or where it is posted as to what time the outer doors lock. The first time I tried to unlock the outside door the key would not work. This was on the weekend and we were trying to move in. It took 3 different trips to the office over several different days to get a key that worked. I felt like as soon as I signed the contract I was abandoned. Feel free to share this with Prestige. This was an every hard time for me. However, I think TP is generally happy there. She made friends fast and has started participating in activities. All in all I think it was a good move.

We are not thrilled, and would recommend you choose a different place to care for your loved ones. One of the biggest of our ongoing issues is the food. When you're paying that much, you should get good food, or even food at all. Some days they give her just a piece of raisin bread for breakfast. Communication is lacking regarding Covid numbers and impact on their protocols. And responsiveness of the staff is lacking as well.

I have had the opportunity to visit most of the so much better tiff XX D.C. enior living facilities in our valley. Colonial Vista stands out for their friendliness, positivity, repoire with their residents, and the general feeling one gets when you enter their doors. They have a wide range of activities to chose from . I know that when I’m ready to chose a retirement apt., Prestige Colonial Vista of Wenatchee will be at the top of my list.