Prelude Homes and Services

Don't know what I would have done if I didn't find Prelude. I was told I could not take him home after being in a transition care facility. I was driving by Prelude and saw a daughter and her mother sitting outside so I stopped by to ask how she felt about the care her mother was getting. She gave a very positive response. That was the sign I needed. My husband could not walk the entire 3 years at Prelude and was always taken care of in a very respectful way. He felt at home most of the time even though he did get confused and needed to be remined where he was. The spiritual guidance at Prelude was such an added plus to his care and helped make sense for him and me the importance of our faith at the end of life. The activities were very inclusive and surprisingly fun. At the end of his life, he was given the best care anyone could ever wish for, and I will always be thankful.

It is a fantastic place to have your loved one. It is a smaller setting and feels very home-like. It is brand new. The staff is very caring. The food is okay, it is served family-style. The room sizes and layout of the community is great.

My experience with Prelude is of mixed emotions. The shortage of staff truly affects the quality of care. Meds are not given as directed. Residents are forced to urinate themselves because no one is available to toilet them. The quality of meal service is poor! My Mom was in hospice and the staff asked a family member to leave because they didn't let her did soon enough! The communication amongst the entire family is poor. On the positive note...the pastor is exceptional!

The staff is very friendly and involved. They appear to care about the residents and treat my parent very well. They are always peeking in on her, or they stop in to say hi. I would like to see more communication between medical staff and family. The food is not as good as portrayed, but average. I think there could be more activities. I would like to see my parent kept more busy. Overall I am satisfied. I think the very best thing about Prelude Homes is the fact that they want to know how they can improve and they have regular meetings for family members and they are so very willing to work with you on any concerns or ideas.

We love Prelude! We came from a different place and this is so much better, within 2 weeks they got rid of a bed sore that she had for a year and that says so much for how clean they are, the attention the pay to her and how often they check on her. Even her skin, she just looks healthier, we know her mental health is declining but her quality of life has improved immensly, they know when she's drinking, they know when she's eating. No matter when I pop in, they're there giving her a foot massage or just paying attention to her. She was even content with me leaving (her friend the activity director had come in) and staying with the staff which never happened before and that made me feel really good. i went back to work feeling that I didn't have to worry about her.

Everything has been going just great. They have really good staff and they maintain the community very clean. They know how to care for the residents. Overall we are pleased with them and I would recommend them to anyone. They are just a very good community.