Palomar Vista Healthcare Center

Overall, we have been very happy with Palamor! Their rehab therapy services were excellent! Every single person has treated our loved one so well. We spoke with doctors from the hospital about how good the care is at this facility. The place itself needs some work but the staff is outstanding and so caring we come back here. The charge nurse was very attentive to our loved one.

The CNAs are very good here! Some of the staff can have more notes on the individual patient so they understand. They're very nice and friendly! It's clean, and it doesn't smell. It looks nice! I have a lot of food sensitives, and they really work with me. They have a lot more variety I can eat. They're working extremely hard!

Overall, our experience was great!

Overall, our experience was okay. The TV’s in other rooms are so loud that it's hard to have a normal conversation.

I have a friend that watches out for my mom while she is there. My loved one seemed to be okay with the nurses this time. The place is okay. I heard my mom say the food was old or something. We had a family appointment with everyone about my mom's care plan at the beginning. It seemed kind of useless.

It seems they are caring and they take time to see if they can handle the food. PT is great! They've all been great to communicate with me.

Everyone there is really helpful. This one is above the usual! Comparatively, this one is good, I would recommend it. My loved one enjoys the therapy. The staff talks with patients and they know them by name. They wash the floor every day. It looks clean, even the bathrooms. The doctor could communicate more, the doctor doesn't see them that often. The food is overcooked.

My mother feels very comfortable there. If I could give the therapy team a higher score I would. People are good. The care is good. It's a very clean place. I see that everything is clean every day. The people are very well taken care of and the clothes are clean. She loves the food. They look for solutions right away and do things right.

They have been amazing. Everyone has given me a call with what they do. My mother does not like activities and the therapist said she is not going to push her. They give her little prizes when she participates. I love the communication. The PT person is great at communicating and she put a lot of effort to help people who do not like to participate.

The therapist has been really great. They are wonderful people! They answer all of your questions and the staff is excellent. Everything is very clean but it is an older facility. The food is fine.

We are happy with the experience at the facility so far for my father. Also, he is not enjoying his meals. He used the urinal over and over and it was never emptied. When I came to visit it was spilling on to the floor. I had to get a mop and clean the room as well as him. The staff helped me change the bedding. This worries me also because it could lead to health issues if he is not being cleaned properly.

There is a shortage of staff to answer call room buttons. There is a lack of communication.

Outstanding on friendliness. I feel like it is a family and a nice atmosphere to be in. The nurses are friendly and helpful. The staff is excellent, I would even give them a 6 if I could. They come and clean my loved one up, the bed, dust, and mop. They are on top of cleaning. Communication is excellent. My loved one was missing things from the menu. My loved one was dirty and looked like they had been laying there for a while.

Therapy was great.

They work, encourage her and I can see improvement with the therapy. All things considered its up-kept. One room is done very well and it has everything go on in it from activities to dining, the whole 9 yards. I got phone calls had updates told to me when I was there and the communication is great. Initially, I was rubbed the wrong way in regards to asking questions but the director took care of it right away. It was a good experience after that and its been great.

They are responsive and caring.

I am noticing a difference in terms of the patient to staff ratio. At this facility, there are not as many CNAs for patients. Because of this wait time to receive help has been longer as well as not being able to accommodate our requests in general. The program does not necessarily have a great selection or provide as much as it should. I feel as though they lack equipment. Today when I visited, my loved one was lying in bed and the bedding had not been changed after a particular incident.

They were taking care of what needed to be done. They were friendly. Everything looked fine. They seemed nice when I was there.

The people are very friendly, helpful, and it does not smell. Rehab therapy is going well. Nursing care is good. Sometimes when I ask a question, they do not get back to me. I know they are busy. Communication is good, and I am always there. I like the nurse practitioner who has called me.

The staff were really nice, and my loved one liked the other patients. Rehab therapy went really well. He was able to come home sooner than expected. The nurses were helpful and accommodating. I have no complaints about the staff. They made accommodations for my loved one's diet. I was able to get in touch with them if I needed to.