Carmel Mountain Rehabilitation and Healthcare Center

The food was very good with many options, but was sometimes not hot. The therapy staff for the most part was excellent. And thorough. My biggest problem was the nursing staff, especially med nurse. The nighttime staff was esp unprofessional and didn’t seem to be well qualified or well informed about medications. I don’t know how many RN or LVN they have, but it wasn’t enough. Most are nurses aids I will say that most of the staff are friendly, compassionate and eager to please.

My loved one had some prescriptions that were supposed to be called in but they never were. It took a week in a half to get that cleared up, it was a circus. She liked the food.

My loved one likes the meals. I don't get a lot of calls about the progress that is being made, but I do get calls when the therapist is coming.

The facility has great customer service. The place is spotless and the floors are shiny. My loved one is not used to having a meal and not being able to choose what she wants. Maybe it would be nice to have more options to choose from.

Our goal was for my loved one to stand and walk and so far he has done both.

It was good for the most part. Therapy was good, they worked hard to get me better. I didn't want to leave

My loved one has been treated very well. The nurses are amazing. Someone does my laundry, empties my trash, keeps my room clean.

My loved one is beginning to use her fork again now. I don't get updates a lot, but she's only been there for four days.

Everything has been going good, and my loved one seems to really be enjoying it there. He likes all the meals. They have been doing good at keeping me informed.

Everything was as good as it can be. The people couldn't be nicer.

Carmel Mountain is wonderful! Any time I ask anything, even how much my loved one ate at the meals, they'll tell me.

Therapy is going well. I think they are understaffed, and sometimes there are long waits for the nurses to come. It's like 25 patients to one nurse, they need more nurses. They don't clean the sleep out of my mother's eyes, they don't clean her ears or nose and she can't do those things herself. Whatever happens with my mother they keep me informed.

The place is beautiful and clean and the food is good. My loved one has started therapy and she's showing good improvement. Some of the people were slow to come to her aid when she would call. They are all really nice, though.

The nurses are knowledgeable about my loved one's health needs. The staff is friendly and accommodating. She eats the meals and that's the important part. They are doing good in keep us informed on her health.

My loved one did do some therapy, but it was limited and very brief. There were a few times the nurses didn't respond fast. They moved her to another room when she requested, they were accommodating to her. The staff was very nice and helpful. The grounds were pretty and they did keep everything clean

They do therapy everyday but they don't overdo it. They have about ten people so they are constantly changing, it's really good. You have to go get the nurses to get stuff done. They have all been nice. It's an older rehab, but I've seen worse so it's not that bad. They could update their lighting. They do my dad’s laundry, empty his trash, keep his room clean, mop his floor. They didn't come get his empty tray after breakfast, but when he got lunch they took the old tray. He's picky but he likes some of the food. And he likes that he gets to pick what he wants. His favorite is the tuna. They are pretty good about keeping me informed. If I have a concern the doctor responds in a timely fashion.

The discharge was not very organized and could have been a lot smoother. I would recommend that the staff be more personable, but they did seem to be busy. My mom said that rehab therapy was good. The bathrooms didn't seem to be the cleanest. The floor looked kind of grimy in the corners by the baseboards. My mom mentioned that they didn't have any soda or she didn’t get it the soda that she asked for. I don’t know if I'm supposed to be the proactive one in asking for the information, but I would just ask my mom, and she was very informative and aware of what was going on.

It's an older facility and the rooms are small. Therapy is going well. The therapists are really nice people, they treat my loved one with kindness and respect. The food has been good for her, she has gained good weight. She really likes the beef stew and chicken. They have been really good about keeping me informed

Speech and physical therapy have been wonderful. The trash cans in the room are very small and they get full fast. They have been very good at keeping me informed.

They are understaffed. I have noticed improvements from the therapy.