Carmel Mountain Rehabilitation and Healthcare Center

My loved one’s room is very dark, and he is kind of getting depressed. They have been really good in rehab, and he is showing improvement. In his room there are miscellaneous items and trash on the floor, it needs to be swept. The meals have been good. He is just not hungry or doesn't have an appetite. They have been very good at keeping me informed.

I think sometimes it’s hard for my loved one to get help quickly, because there are a lot of other patients. She loves the people that come in to help her. There is not a lot of space in her room, this causes stuff to be shoved on the floor. The food looks good to me, but she doesn't have much of an appetite.

The response times were a little slow. They kept me well informed.

I have issues with the nurses, I have to constantly keep on them. My mom has a roommate who talks all day and my mom doesn't get a chance to sleep. The floor has been kind of dirty. They aren't giving her the full meals that she requests. I asked them to make sure that she goes to the dining room to eat so she doesn't just sit in her room the whole day, but they still bring the food to her room.

I have therapy sometimes twice a day. The only compliant I have is that there are early risers here, but there isn't any coffee or water available until after six. I wouldn't want to bother the nurses or anything but I think it would be nice if they had it available. Everyone is nice and friendly. It is certainly clean.

My loved one had a hard time getting the right physical therapy but it's taken care of now. She also had a problem getting her correct medication. They gave her the wrong medicine, but now they have it straightened out. The facility is clean, but they haven't mopped the floors. I'm not sure if she has meal options, but she isn't too happy with the meals. They don't tell me anything, but they tell her.

They could improve the discharge process.

Most of the staff are friendly. My loved one likes the meals. Someone has only called me twice since he's been there with any information.

This was not one of our better stays. I picked them because they were close but I hope I don't have to pick them again. The therapists came to get my loved one for therapy really late at night. I talked to them and it got better, but he doesn't spend much time in therapy. It takes a long time for nurses to respond. They tried to give him medicine for something he didn't have. The CNAs were really great. Nobody ever changed his linens. Breakfast was okay but everything else sucked. They never informed my loved one of his daily schedule, so he didn’t know what to expect.

The tour stated that they would have a meeting to plan for what was going to happen during rehab. We checked in the next day, and the meeting was set out for a week after my loved one was admitted and there were not very many people in the meeting like there was supposed to be. The rehab helped and she did improved, but we were under the impression from the meeting that she would have 40 minutes of physical therapy and 40 minutes of occupational therapy. There was never 40 minute sessions, they were more like 10 and 15 minutes. It just should have been more. All the nurses seemed to be very helpful and attentive. My loved one noticed some roaches, and one of the nurses spilled a liquid medication and never cleaned it up. I had to get a rag to clean it up. She didn't enjoy the food at all, it was too spicy or not hot enough. She can't have spicy. When I got there I had to circle the menu of food choices of things that she eats, and she didn't seem to get anything we selected. They would call me when there were any issues. They were good at informing about us.

There isn't a doctor physically onsite, so it takes a little longer to be seen. The food isn't good. My loved one will put in a request and they can't seem to get it right. I have to ask for information all the time but when I do they are very thorough.

My loved one was not getting the improvement at the beginning that I felt like she needed. The rehab has been helping her. The staff has been doing the best they can for her. They do their best to give you a good attitude and put their best smiles on. As far as cleaning, when you walk in, you get an air freshener smell, then you walk further in the facility and it smells like they mopped the floor in urine. I have also seen an overflowing trash can. The meals are good, and there is a good variety. I have tasted them myself and they were good. Communication isn't great. I was on the phone 45 minutes on hold, waiting to speak with someone. So I drove over there to the facility, and I was still on hold when I arrived.

Sometimes it's great and sometimes it's not. The nurses are sporadic, sometimes they're on top of things but sometimes they're too busy. Meals need an improvement, they're pretty bland. I complained early on about the lack of communication, and they've really gotten better, they started calling me more often with changes.

There is poor communication. First day, there was no therapy and they don’t have a set schedule for therapy. The bathroom was dirty for two days before it was cleaned, my loved one’s clothes are left dirty, and her bed is right by the window and there were dead flies in the window seal. She's real happy with the meals. She hated the pesto pasta but she has enjoyed everything else. I haven't heard from anyone updating me.

My loved one was only there for two days before he had to back to the hospital after they brushed off some serious symptoms he was showing. The facility didn't feel clean, but it wasn't dirty either. The communication was not enough from the facility, I expected updates and info on the expectations of the rehab.

I wish they’d have walked my mom around so she could get stronger. They just subjected her to therapy in her room. I wish the nurses were quicker to respond to her care, sometimes she waited 30-45 minutes to be attended to. Everyone was friendly but I have plenty of friends, I needed someone to take care of my mom. The rooms were clean but the floors were not. There were stains on the floor and the last day she was there they were still on the floor. She enjoyed the meals but when she finally got them, they would be cold. I had to continually call them to get updated.

The facility needed to give more attention to the physical issues that I was having. They also weren't very punctual on giving medication for the first couple days. When I did get attention from the nurses, they were pretty good. The doctor came to see me, said he was going to look at my chart, and said he would come back later, then he left. Never seen him again. The staff was friendly enough. I would say that they are not very clean. No one took the time to clean me or anything else either. They fed me good.

My loved one ran out of her medication and they ordered more and they took 4 days to get it and there wasn’t much when it arrived. The first day she was there, the therapists did a questionnaire and billed us for a full therapy session even though they were only there for 20 minutes and the next day they did the same thing. On the third day they did the full therapy, but the fourth day they didn't do anything. The therapist was very rude after that. Most of the nurses were very nice, but there was one who was angry and not very kind. The bathroom was so dirty and smelled, there was stuff on the floor and in the toilet. My loved one said that in seven days they never mopped or swept, they never wiped down her tray. The food was terrible. And she got meals she never ordered. She ordered chicken and got a ham sandwich with no mayo or lettuce.

I was totally dissatisfied with my stay there, I wouldn't recommend that place to my enemy. There was long wait for everything. They are poorly staffed. The nurses mean well but there are never enough people. They never really fully cleaned my room. The communication was poor.

They were just not ready to take care of my loved one, due to his conditions. He was taken out of the facility because the rehab was not able to meet his needs of care due to the conditions that he has.