Palmetto Landing

Palmetto Landing is a great facility. I had to make the decision again, I would choose the property again. No regrets.

There is both a newer floor mgr., and an activities director. The floor mgr. Is available by text and always responds promptly. Ill text him that the resident has an appt and they make sure he is ready.

I would recommend it for someone else I think overall, they do a good job of providing activities and engagement with the residence as well as treat them and cater to their specific dietary needs, and they treat them well and definitely foster independence. I picked this place because they offered my mom a shared room price with warm up time minimum a month to be alone and get acclimated to get acclimated before even considering putting a Roomate with her. Having a roommate was the ultimate decision was based on price and proximity to my house.

My Dad is a resident at Palmetto Landing. The move-in process went very smooth and they had extra 'touch' points with Dad to ensure that he was ok. They understood this was a big change in his life. Btw, he refers to it as 'home' now. There was a lot of paperwork for me to sign initially, but it is important to ensure that all POA and other things were clear. He likes all of the meals, generous portions, enough that intentionally stopped breakfast because he was gaining too much weight. The weekend meals are very very basic, sandwiches, but that is not a problem for him. The staff truly engage with my Dad. They, in small incremental ways, get to know him. They encourage him to use his 'call button' when he has a need. Housekeeping, occasionally we will see something that needs cleaning outside of scheduled days and they don't hesitate to take care of it right then. Communication with the family is very good. Although we did have one weekend that newer staff were present and did not follow certain protocols, but primary leaders were quick to say that they would make sure that training on the procedure would be repeated. They have a GP that makes rounds twice a month. I love that. I recommend taking advantage of that and switching to use him. Also, his PA is marvelous! Additionally, we use the medication management service. That gives me great relief, it is daily and is administered correctly. I would recommend Palmetto Landing to others!

My loved one only stayed one week but when I returned my loved one was clean and didn't act stressed. The place is beautiful and everyone was very nice. My loved one does not interact with people, but there a lot of stuff for everyone. The place is very nice and they treated my loved one well.

Palmetto Landing is a Godsend. A Place for Mom - equally a Godsend. We chose this facility initially because of all of the reasons above, but also we had been displaced due to Hurricane Ida. The staff here are very easy to work with. They are consistent in their care and compassion. My mother is a smoker, and they worked with us to ensure my mother is safe as she goes out to smoke.

The staff were really nice, friendly, and accommodating. They went the extra mile to make sure my mom was comfortable while she was there. They were very communicative and kept us in the loop / updated. They were short staffed but did the best they could and did a good job with my mom.

I think Palmetto Landing is a very good facility and a good value. But it isn't the right fit for everyone. I would encourage families to make sure their loved one is thoroughly evaluated before being placed.

My loved one is no longer here, we moved her to a different facility. They need more staff. I only ever saw 2 staff members for 18 residents.

This is the worst place I have been! Most of the staff that works there don't have certificates for home health or CNA. The don't even speak English. The one guy that was always working a double would sleep at night and my loved one told me that he would hit them and was trying to rape them, but since my loved one has memory care issues they weren't going to believe them, but I know my loved one and I know something happened. He wasn't raped cause I took my loved one to the doctor. But he was dramatic.

When you do your tour pay attention to the care of the residents are receiving and not the sales pitch. Ask questions so that you really understand what they offer. I would recommend this community if your loved one is more independent.

We chose Palmetto Landing because it is close to where my sister and I lived. The room sizes here were small but adequate for what she needed. The food here was ok. We had to bring in special care services to this facility, they offer some and some they don't. I would recommend this community.

The food could of been a lot better. The rooms were fine. The care services were just okay, they claimed she needed more medication then what she actually need. They never knew where her medicine was, it was either "lost" or "couldn't find it." One thing that did stand out to us was the location, we liked the layout of the facility. The administrator we spoke to in the beginning was excellent,

I had a terrible experience with Palmetto Landing. My father was diabetic with early to moderate stage dementia. Upon move-in we reviewed this information on his monitoring needs with the director, the nurses, and the physician who would be seeing him here. I found out nearly 3 months later with an ambulance ride to the emergency room that they had not checked his blood sugar in 3 months! It was critically high. They kept commenting on mental status changes and never thought to check his blood sugar. That is unreal to me as an RN and unacceptable. The wellness/nurse director was always very rude to me on the phone, very condescending, and would call me to tell me things my father was doing "wrong" despite having dementia. Never had anything help to offer to improve his quality of life. Their memory care wing is a sorry excuse for memory care, now that I have seen how real memory care facilities function properly and offer care and support. My father did not receive that at Palmetto Landing. He was treated poorly and neglected. I would show up unannounced and find him in the same clothing, unbathed, that he had on 5 days prior, with soiled clothing in his room, and moldy food in his mini-fridge. This is an unsafe place for memory care for many reasons. My Dad lived here for 4 long months while we were searching for a better fit. He was disrespected and treated poorly. He developed new "behaviors" during this time and no one was willing to help get a consult for him. During that time I received many phone calls in the middle of the night saying he was being difficult and threatening to send him to the ER by ambulance and then just not accept him back. Basically threatening to abandon him unsafely if we could not secure a new facility for him quickly enough. They gave me 2 hours notice on a holiday weekend to hire 1:1 care or they would drop him off at the ER and not take him back. So we hired 1:1 companion care for Dad to protect him and ensure he was safe until we could relocate him, and those sitters would tell me what really went on in the facility. His "behaviors" were related to the disrespect he faced at Palmetto Landing and mostly stopped once we got him to a better facility with caregivers trained in dementia care and how to talk to and treat someone who doesn't understand what is happening to them. It is scary for someone with dementia to be in new surroundings with strangers caring for them, strangers wandering into their rooms at all hours of the night startling them out of sleep, yelling at them, taking their belongings, etc. A GOOD memory care facility will mitigate all these things as much as possible and calmly re-direct and console in a helpful manner, not yell at residents and expect dementia patients to understand and change their behavior on their own.

I had a terrible experience with Palmetto Landing. My father was diabetic with early to moderate stage dementia. Upon move-in we reviewed this information on his monitoring needs with the director, the nurses, and the physician who would be seeing him here. I found out nearly 3 months later with an ambulance ride to the emergency room that they had not checked his blood sugar in 3 months! It was critically high. They kept commenting on mental status changes and never thought to check his blood sugar. That is unreal to me as an RN and unacceptable. The wellness/nurse director was always very rude to me on the phone, very condescending, and would call me to tell me things my father was doing "wrong" despite having dementia. Never had anything help to offer to improve his quality of life. Their memory care wing is a sorry excuse for memory care, now that I have seen how real memory care facilities function properly and offer care and support. My father did not receive that at Palmetto Landing. He was treated poorly and neglected. I would show up unannounced and find him in the same clothing, unbathed, that he had on 5 days prior, with soiled clothing in his room, and moldy food in his mini-fridge. This is an unsafe place for memory care for many reasons. My Dad lived here for 4 long months while we were searching for a better fit. He was disrespected and treated poorly. He developed new "behaviors" during this time and no one was willing to help get a consult for him. During that time I received many phone calls in the middle of the night saying he was being difficult and threatening to send him to the ER by ambulance and then just not accept him back. Basically threatening to abandon him unsafely if we could not secure a new facility for him quickly enough. They gave me 2 hours notice on a holiday weekend to hire 1:1 care or they would drop him off at the ER and not take him back. So we hired 1:1 companion care for Dad to protect him and ensure he was safe until we could relocate him, and those sitters would tell me what really went on in the facility. His "behaviors" were related to the disrespect he faced at Palmetto Landing and mostly stopped once we got him to a better facility with caregivers trained in dementia care and how to talk to and treat someone who doesn't understand what is happening to them. It is scary for someone with dementia to be in new surroundings with strangers caring for them, strangers wandering into their rooms at all hours of the night startling them out of sleep, yelling at them, taking their belongings, etc. A GOOD memory care facility will mitigate all these things as much as possible and calmly re-direct and console in a helpful manner, not yell at residents and expect dementia patients to understand and change their behavior on their own.

Very nice and small enough for my mother. The price was a little more affordable than the sister location of the Cascade, however price is a major consideration for my mother.