Pacifica Senior Living Merced

This was the best decision I have made overall. The most of my time as a resident in this community, I have been well taken care of. The staff I dealt with' s and witnesses at visits or those I witnessed first hand were never bearing any type of negative characteristics that i witnessed first had nor any that I was aware of. In fact with what I reviewed I saw only positive people.

They are amazing! We are very pleased. Everything is very clean, and the staff is wonderful, they are just fantastic. We had a difficult situation with a couple of different needs coming into play, and Emeritus was great in working with us, and giving us such a good value. They have plenty of activities, and entertainment. We are happy with the food, and I can't think of anything that needs to be better. Such a good job, we are so happy with them.

It isn't perfect but it's a really good place. I haven't had great luck with getting someone to get back to me, when I call. This is memory care, so it can be difficult to plan activities that everyone can do. The food is good. They could improve the response time with the administrative or management. The aides and help are good. This was the only place that was really a true memory care center. They were able to give some hands on services, we could see that they were being well taken care of and were very attentive to their needs.

We had our setbacks, but it was just getting things set up, so I'd give them a five. They are very clean community with a very friendly. I wish the memory care area had a larger outdoor area. I wish there were more activities. Alzheimer’s patients really benefit and need access to the outdoors, places to walk.

I was very very happy with them. I'd recommend them to anybody. We like the location, price, and the facility - all that is good. I think they could do a little bit more in the communication area.

My mother is a resident and her condition has worsened tremendously. It is unclear if she is getting appropriate medical care and meds that might improve her physical and mental condition. When visiting her recently, we found her lying on bunched up bedding, and she and bedding were soaking wet. She clearly had not been tended to for quite some time, and had not been bathed or shampooed for who knows how long. Scary and so heartbreaking wondering what happens when we are not there! We had been hopeful that despite the administrative issues and poor management, that Mom was at least being cared for and loved on. We are upset beyond words and desperate for an alternative place to move her. Any suggestions in the Merced area would be greatly appreciated.

I didn't think it was a good fit for my sister. She was pretty independent and it seemed to me that if you need more care that Emeritus might be the place that you would want to be. It didn't seem quite as open to me.

The staff that we have dealt with have been very friendly. My frame of reference is that for many years mother lived with my sister and brother-in-law and then they were brining in outside help and Emeritus is a little bit under that cost and it's a much lovelier place. She moved in on Sept. 4th and on the 5th of Sept there were a few things not done. When we walked in the room mother was in bed, she did not have her oxygen on that she would normally have at night. that might have been her own doing but anyhow it wasn't on. It was an awkward start. There was some catching up to do. Now things are going better. It was day two before they had it figured out. I get calls from several staff members there and I talk to the former caregiver that came to my sister's house who visits mother and to the best of my knowledge, things are going quite well. There have been no serious issues. It's going about as smoothly as can be.

My mother entered the memory care side of Emeritus in late 2012. Within 90 days we realized that it was not the best place for her and continue to look at options. A few things that we found very disappointing [removed] 1) valuables went missing (despite management's promise to secure them prior to their disappearance); 2) even while under the care of Emeritus and their recommended physician (which included regular dispensing of meds), her mental and physical condition deteriorated; 3) the price that we were quoted at admission nearly doubled, and when questioned about the increasing cost we were advised that the cost is calculated based on the amount of time invested with her each day, and there is no way to provide us with a chart or formula; 4) the facility has numerous areas of deferred maintenance (which included a standard company-mounted cabinet falling off the wall while my mother was in the room, and sliding closet doors falling off the track in her room). Given my mother's deteriorating condition under their care, I phoned the manager (who would not return my initial three calls) and requested a copy of the nurse's notes and a list of meds that she was being administered. The manager responded by advising a) they would not release the nurse's notes as they are the confidential property of Emeritus, and b) they would not release the schedule of meds to me because I did not have a medical power of attorney. Not only do we find the services and actions of Emeritus unacceptable, we believe that given reasonable alternatives in the Merced area, Emeritus would be forced to make significant changes (encompassing a focus on the care of its residents instead of the company's profit) and/or be required to close its doors.

It seems to be a good community but they are more expensive then comparable communities. We would be paying $200-$300 more for a semi private room then we are paying for a private room at another community. Their prices go up at least 3% every year so the prices get higher each year. This is a higher level of care type community that leans more toward assisted living. It is a very nice community just wasn't what we were looking for.

I am pretty pleased with them A Place for Mom recommended them she has a room share a bathroom but are private room value for what they had to offer. Keep open line of communication lunch with her the food was pretty good impressed they have two entrées per meal. Extremely impressed with the staff they have there. The staff is always present when the residents are eating. They have a really fast response time. Staff knows everybody there. They offer really good activities for the residents. They have people from outside like musicians come in and entertain the residents. The staff is always there supporting the residents and really getting to know them. I would recommend them to anyone.

Very nice place, people very nice and helpful. Gina was great. Lots of activities, good food choices, can have pets, good personnel to resident ratio.

Toured on Monday. Approximately 75 clients in two story building. Food was tasty, low salt and healthy. They have entree choices and a salad bar. Fresh fruit always available. Rooms were a nice size. Particularly impressed with shower unit. There is a foam edge so feet do not have to be lifted over ledge. A chair will easily fit. Lots of activities. Clients seemed very happy. Clean facilities and well maintained. Small frig. and microwave included. Large closet(s). Space to turn around with walker in bathroom. Impressive, concerned about price.

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