Oaks at Seneca

Overall I am satisfied with the care that my wife gets. I have a few complaints. It took 2 days for her to get toilet paper and her toilet does not flush properly and that has been like that for over 10 days. It takes over 45 minutes for her to get her food

My mom was previously a resident at Oaks at Seneca. The girls were amazing, they loved my mom and really treated her like she was their mom. During her last days, I spent most of the days with her, I left to go home and shower when I would come back one of the girls were sitting with her. I just wasn't impressed with the few that were in charge.

The community is always very clean and the staff members are so welcoming! They treat every one like family and it is obvious the staff cares deeply for each patient. The food is obviously better than most and activities are always exciting!

I was visiting with my aunt for the holidays and I was very impressed with my experience at oaks. Every staff member spoke and made me feel welcome. My aunt has made so many friends and even introduced me to a few of them. I am very grateful she has a place like this.

They get 5 stars on all except for the value, it is a little pricey, but a great place. Everyone is really nice and easy to work with. The meals that are provided have a good variety. The hard wood floors are a huge plus for those in wheelchairs. I would recommend Oaks at Seneca , again it is a great facility and great people.

Loved the support we got there. I'm not used to cost/ comparison. But this was tough for what he draws. Director was awesome as well as the activities and routine. Based on the experience we have had so far with Oaks at Seneca, we would recommend this community to other families.

We recently began the process of looking for respite or long-term care for my grandfather and I literally had no idea where to start. I reached out to [name removed] at The Oaks and we scheduled a lunch date. I am so happy that I did!! She is so knowledgeable in her field and I really felt that she cared about helping me, but also about what is best for my grandfather. After our lunch, I reached out to her multiple times with questions about Pops’ long-term care insurance coverage, financial questions, and just general frustrations/emotions with being a caretaker for my grandfather. Over the next few months, Pops was in and out of the hospital and she consistently reached out to me to check on him/us. When it’s time for him to move in somewhere, I know without a doubt that we’ll choose The Oaks for him. Also a bonus—[name removed] works there now and we had an amazing experience with her at her previous place of employment.

I really love the feeling of this community. It’s feels like a bed and breakfast and is beautifully updated. The residents seem to be very happy and well taken care of. The staff is friendly. I’ve also had the food their dining services coordinator has made, and she can cook!

I am currently working with [name removed] to move my Dad into the Oaks. The experience has been painless as I am being kept well informed providing the info I need. Very cordial communication letting me know what to expect. She has been readily available even on weekends. I should get Dad moved in late this week or the first of next week if all works out. My Dad took a tour and was very pleased with the facility.

This community has such a feeling of family. We toured the facility and was so impressed with the staff members and there interaction with the residents. You get a true feeling of home and genuine love. The accommodations were made to fit any of needs we would have. I just can't explain how welcome they made you feel. We were very impressed.

The staff here is amazing. They always go above and beyond to make lives of their residents better. This is a difficult decision for a lot of people, but the minute you step in the door you feel so welcome and it feels like home!

I think that they need to offer more information up front about paperwork families need to take to the doctor and return to the facility when a resident has an appointment. And more details about the process for a change in medications. The staff at Oaks at Seneca are all wonderful, they are all very caring.

The food can be improved, based of the age of people that are there. Some of the food looks good, but some of the older people don't know what they are being served.The staff are not very patient or do what they are supposed to do, so they could improveon those things.

My loved one, just seems very happy there and really likes the staff.

The head nurse is terrible. Most people are good but understaffed like everyone else. Overall, Mom likes it.

The community is a good place. The employees stay and seem to be loyal and have been around a while. There is a transition due to the community being bought out by another company. They have a new activities director. My loved one likes the community and everyone is very nice to them.

I'm very happy with them. I've been very pleased with the care and the comfort that they provide. They made it very clear, if there's' anything at all that you need, press that call button. And the vast majority of the time they're right there responding to those calls. My loved one tells me the food is good overall. She loves breakfast, but she said that lunches and dinners are starting to go downhill a little bit recently. As far as activities, I know they do manicures once a week, bingo, and they often have outings on the bus/van. They celebrate all the different holidays, and they do celebrate them very well and make them special for the residents, even the smallest little holidays. If there's any opportunity to celebrate, they do. I made a suggestion to the activities director that they could send the activities calendar to the family members too so we can encourage our family members to attend the events.

My mother has been at Morningside of Seneca for over 12 years. I have to say that over the last few months I have seen a lot of improvements since [name removed] has been the Director. I have seen an improvement in the quality of the new staff hired within the last few months. The buildings and grounds are also looking a lot better. The staff really cares about the residents and do everything they can to make my mother feel loved and special. I would highly recommend Morningside of Seneca