North Pointe

My mother was in dire straits about my step-father who has dementia & Alzheimer. They both had gotten into bad health and Mama just wasn't able to continue on without help. I lived two hours away from them, therefore it was awfully hard for me to go up & down the road to help give them the care they both need. So, mama asked for my help. I made a couple of calls & emails. I received a call from Jan [Removed] at North Pointe. I made an appointment to visit the facility that day. She made me feel at home there. I just knew it was the "right" thing to do for my step-father. I also felt peace for him knowing he would receive around the clock care that is well needed and mama would living in my household. Everyone one the staff at North Pointe are wonderful. Nikki has also been a blessing as well. My step-father loves her very much. My mother & I truly feel this was a God send and could not have gotten a better facility. Thank you North Pointe!!!

okay, but not the best! Not enough Activities. Staff could be more caring!!

The buildings and surroundings were very pleasant. The staff were very friendly and caring. The memory care unit seemed a little small and was very loud. All areas were clean but could be upgraded.

If I could give a negative 5 stars, I would. Do not, under any circumstances, take your loved one to this facility. They (the administration) do not care about your loved one. If your loved one starts becoming "trouble", they will have them out the door faster than you can blink. I had a substantial issue regarding my mother's care and tried to get answers regarding my concerns from the in-house admin office. When no answers were forth coming, I directed it to the national headquarters. I have yet to have a phone call from them either and its been several months. I am left to assume the headquarters approves of the shoddy way families are being treated.We removed my mother from this place and her health has since improved. I was sorely disappointed by the poor treatment the entire family received from this facility.

North Pointe has been a good experience. I did have some concerns. They were getting some of her laundry mixed up. Also I had bought 3 separate sheets for her bed but kept seeing the same ones on. I am not sure they are changing her sheets. I have not complained about this to them at this point though. The staffs friendliness there is excellent.

We are happy with North Pointe. The staff is very good with the patients, and I believe Mom is as happy here as she could be anywhere except at home. The laundry is done well and promptly, but things frequently disappear. We also wish there were private baths available with the private rooms. However, this is a very good place for long term confinements.

Wonderful administrative staff. Some of the caretakers are a little slack, but nowhere is perfect. Overall, it's a good place. Great value. Great administrators. Good nursing staff.

The facility is very clean and well kept. My mother doesn't participate in the activities but I see a lot of activities going on. My mom has had a few episodes that we were not pleased with. She had one yesterday. I'm thinking that they were not giving her medications on time. The meals are very good. I had lunch with her several times. Overall, everything has been going great. I would recommend this facility.

I think it's a very well runned organization. We have been quite pleased and my mother seems really happy. We are very pleased with North Pointe. I would recommend this place. It is a very nice community.

Our contact was very helpful. Size of facility very nice. Remodeling in process. Gave information to my cousin. Good ratio patient to care givers.

Facilities not quite as pleasant as Morningside, but OK & people very nice. Some good amenities: exercise every day, cable included, Doctor, Phys. Ther. & Pediatrist visits every week (use as needed - bill to insurance), better price. Companion rooms did not have any privacy.