Nine Mile Creek Senior Living

My grandmother was living here for over a year. The main problem seems to be the high turnover in staff, constant shortages of staff, and inability to provide the services that they charge you for. Sometimes when she would press her button for help, it would take an hour for the aide to show up. They told her to just urinate in her Depends. That is disrespect in my opinion and makes the elderly person feel terrible about themselves. That could also cause a rash. We finally had to move my grandmother to an assisted living in Burnsville where the staffing levels were better. She is 100 times happier now that she is moved out of Nine Mile Senior. I do have to say that the activities were great, and the meals seemed pretty decent at Nine Mile. But you cannot run a senior facility without adequate staffing!

When my parent needed a great deal of assistance after a surgery, aides were understaffed, running ragged and not providing satisfactory care. They charged thousands of dollars a month for this sub-par service so I moved my parent to a much better facility.

I toured this community and overall I thought it went very well. I would rate them highly.

We liked Nine Mile Creek, they are a five star community. We had put a deposit down here, and we were going to move here. The only thing that changed our mind is that they are not elderly wavier compatible here. Once our money ran out we would have to move, and when we checked out some of the facilities that take elderly wavier, we were not looking forward to that. We ended up finding a place just as nice that will take the wavier once they run out of money. Other than that they were a really nice place.

We really liked this facility. From the moment we walked in we felt comfortable and welcomed. The Activities Director's dog jaunted around, greeting residents and making the place feel more like home. As we toured, Tami provided great information and responded to all of our questions. The building looked and smelled clean. Several housekeepers were hard at work as we greeted them. They were friendly and ready to help any resident when needed. In fact, one gentleman sought out the housekeeper and thanked her profusely for changing his bed linens. He remarked how lovely it was to snuggle in clean sheets and appreciated her hard work to make the beds. I love this kind of reciprocity in action! We met several residents who happily greeted us and shared their positive recommendations. We came away with the opinion that this is a happy community ready to welcome newcomers.

Neither Tami nor Stephanie had the time to give us a tour yesterday, so we will do that next week. Regardless, Tami gave us such a wonderful introduction to the property in our sit-down with her. Mom did not really see the residents 'in action' so could not really form an opinion yet. More to come...

There is no federal funding here, so if they run out of money then they will have to move, or we will have to pay. There were some mistakes with the medication management. She really liked the friendliness of the staff and residents. The first time we went the food was great. Since then there have been some complaints, I think they could use some help in the kitchen. One of the things they promoted was this nice walking path down by the creek, and it's a really steep horrible ramp, there are not steps or handrails to get down to the path.

Very impressed!! This place is very well managed and organized. The rooms are larger and have full kitchens, and some rooms even have their own washer and dryer! There were Residents everywhere we toured. Tami knew everyone's name and they knew her. Every resident we saw was having a great time. I didn't see anyone sitting alone. Everyone was involved in the activities. I was so impressed with everything about this facility, that I would love to live there!!!

They have three different facilities, and they just made a new addition for more acute memory care to handle people that are in the later stages. My mom used to volunteer at Meadow Woods, and they're an excellent place. I thought that they had good activities for the residents, it was clean, and the staff was friendly. They were also in the middle of upgrading and updating the whole thing.

very friendly and nice. units are small and have very small closets. No balconies

My Dad and I toured this place last week. It is #3 on their list of choices.

Their staff is really friendly and they go above and beyond. The employees try to know every residents first name and greet everyone that comes in. They have excellent food. Their cook comes out and greets all the residents and asked if there is anything special they would like to eat. We are so lucky we got my mom in to this community. We looked at a lot of other places and this one was just amazing. They play bingo and many other games to keep everyone entertained. Husband and I were talking about moving ourselves in!

The director showed me this complex and it looks terrific.

Love this place!

They really feel this option is a bit too high end for them, I'm still encouraging a visit, but I don't think they'll go for it.

I have to commend the staffon the tour that I was given plus, they made sure that I was introduced to some of the people living there. But, this property was too small. At the time I visited all units were full including the "end of life" which I believe was 14 units. I was under the impression this property was directly on the creek...could see a scant view of it from the 4th floor. I also didn't like that it was located on such a busy street.

Talked to the director on 9/29. Private pay only. Studio $2750/$2900 starting. 1-bedroom $3350/$3460 starting. Continental breakfast, lunch & dinner served. Additional services separate. Unsure of option to move from assisted living to nursing care if needed.

I have to commend director on the tour that I was given plus she made sure that I was introduced to some of the people living there. But, this property was too small. At the time I visited all units were full including the "end of life" which I believe was 14 units. I was under the impression this property was directly on the creek...could see a scant view of it from the 4th floor. I also didn't like that it was located on such a busy street.

Best of all we've seen. Has independent, assisted and memory care all in one facility. New, light and has small kitchens. No elderly waiver.

Again VERY nice facility and staff