New Perspective West Fargo

It's a nice building. There are plenty of friendly residents, so making friends is easy. The food is mediocre, obviously bought frozen then reheated. It's expensive, but most of the other places are more expensive.

Beautiful community with great views. Spacious rooms and friendly team.

If you can avoid this place please do it's a nice building but in the memory care unit they never cleaned when my dad had accidents I've sat in his pee cause his mattress was soaked cause they didn't know how to put a mattress pad on the bed and his floor has been wet for a week before they shampooed it and they would not help him eat he could not see so someone needed to feed him I had to go there everyday for awhile just to feed him myself the workers are from Africa and they pay them less so they never want to work they don't realize they are putting people's lives at risk for that and I had found him fallen in the shower yelling for help one time I went there who knows how long he was laying there and then they made me take him to the ER when I talked to the head nurse about his accidents on the floor her solution was to wear suspenders but the staff never put them on him and she just kept telling us to report it to try to make things better but it never changed and we have had to take him out in other people's coat and shoes cause everytime I went there someone else had his things it's just a very disorganized place and the workers like to just sit on their phones

I toured six senior communities looking for a good assisted living facility for my mom. We wanted someplace where mom would get the care she needed and where assistance was available 24 hours a day, but also someplace where mom could maintain her privacy and be surrounded by her own possessions and decor. New Perspective of West Fargo was all of that and more. The staff is caring and friendly, the facility is spotless and well maintained, and the amenities and activities are first rate. I wouldn't hesitate to recommend New Perspective to anyone looking for a safe and reliable assisted living facility.

They have a lot of management issues & a lot of staff leave so a lot of turnover.

The ambience of the facility itself is beautiful and largely what attracted us to it. However, it became quickly evident they are severely understaffed and the staff they have are severely undertrained; especially in the memory care wing. I believe the nursing staff do the best they can understanding the needs of the client, but there are so few aids/workers scattered across the units that it was often impossible to find someone and residents wander around in distress with no support. Redirection and de-escalation skills are nonexistent in many of the staff. My dad often had bruises that were unexplainable by staff, likely due to unsupervised falls. His belongings and entire closet of clothes often went missing and took several days to track down in other resident rooms. My dad stated that the food was fair and the menu seemed to have decent variety. Communication with family was hit or miss. I'd alert the nursing manager of appointments, but arrive to find my dad undressed and not ready. On one occasion, he was ready but wearing shorts and slippers (in December). The main areas of the facility were clean, but my dad's room smelled strongly of urine, his sheets often soiled and his bathroom floor STICKY for days on end, despite a contract agreement stating regular cleanings. I would not recommend this facility. I would have moved him out a lot sooner if there were more readily available memory care placement at another facility. His physical and mental health declined over the course of the year he was there and I truly believe it was exacerbated by the quality of care (or lack-thereof).

I would say it's been ok but awful for the amount of money we are spending to have her there. I would never recommend the memory care unit there. If I had a family member that needs assisted living I would recommend that. Their facility is beautiful and all the residents that I have meet are friendly. Both the people that work the front desk are very friendly.

Very nice facility, very homey and inviting. The staff is very friendly and welcoming my Mom is getting hugs all the time and she loves hugs.

Friendlier staff in the memory care unit. Often they don't acknowledge a person (not talking about the front reception area-which are very good). Also, when you go to visit someone in memory care and maybe have a question or concern you have a hard time finding a staff member in that area. This is concerning as I worry about a fall or the possibility of someone having a medical emergency and there isn't anyone in close proximity. Not sure how often a room gets deep cleaned. For the most part things look clean but I noticed wrappers and such underneath my mom's bed which makes me wonder if anyone ever cleans under the beds. Also, I noticed my mom's lamp shade (which is glass) was broken and a large piece of it was on the floor by the nightstand. It made me worried that she could have cut herself on it. Those are just a few things that I think need to be improved. It is a very nice facility and my mom seems to like it there.

The food is cold, very bland, which is understandable, considering the age group and the menu doesn't match up to what is actually being served at times.

We put our dad here as it is very beautiful and [name removed] sold us on her presentation. Once dad moved in to Betty's Harbor we realized we were lied to about the outstanding care he was to receive. For the most part the staff didn’t care and were very dismissive to our concerns. The standard line, "It's not my job," was used often. Staff would disappear for long periods of time and hide in the un-opened section of Betty's Harbor. Dad was not getting showered on his shower days, meds were inconsistent, he was not changed when needed, the residents were left to sit for hours in front of a tv. All the activities we were promised never happened. We took our complaints to the top and were dismissed with excuses. We had to hire a nurse to go in during the days to be with dad and put cameras in his room. This place is horrible and I am glad we got dad out.

The facility and aesthetics are beautiful but consistency, communication and overall quality of care have been concerning. I would voice concerns over staffing shortages and quality of care. If the loved one needing placement was requiring a more intense care plan on the memory care unit, I'm not sure I would recommend. Staffing is typically limited and the staff present appear to be more dismissive as opposed to taking the time to redirect memory care residents with compassion.

The staff is friendly and know my mom by name. They are very strict with Covid and masks still.

The care is good. It seems like a nice community. I don't always get the information back that I request. The billing statement is very confusing. There are credits that are on my loved one's statement, and I'm not sure where this has come from. I have called multiply times to follow up on asking for more details on the billing. I have yet to hear back on this. My loved one says the food has gotten better, and the community has a new cook. They have a lot of activities available for the residents to participate in. They even have physical therapy on site for the residents to use.

I have recommended it already. It is a locked memory unit. This facility is 3 floors and the memory care is located on the first floor. The staff communicate on email with any questions and concerns for my loved one. Billing is setup with automatic payments.

What sticks out about New Perspective for us is the fact that it is a smaller facility with less residents which is something we liked. It has been a really good experience so far.

The staff seem to forget about about my loved ones hearing aids at night time and putting them back in in the mornings some days. Activities in the memory care area are kind of hit and miss. Assisted living is very good. I would recommend it to anyone looking for assisted living. The facility has fireplaces with screens for safety during the winter, it is a very cozy place. The nurse does a great job of checking in on my loved one.

New Perspective is a really beautiful nice place with a huge library. It is a nice nice facility and the food is very good. However it was not exactly what we were expecting. We knew it was going to be a temporary stay so our loved one got a studio apartment. The response time was slow, and our calls would go unanswered. We aren't sure if they were short on help at the time or what.