NeighborCare of Chapel Hill

My mother has lived here for 11 years. She has been through many changes and is happier than ever. She is excited for the updates to the apartments, dog park addition and new security lighting outside. She refuses to go anywhere else because this is the place she calls home. The staff treats her like family which makes my brother and I so happy.

The staff members at Pinnacle are amazing! They are caring and supportive of seniors’ needs. The new owners are doing so much to improve the property. So excited for all of the improvements! All of my neighbors are friendly. We have many opportunities for socializing and starting clubs too! I highly recommend.

What I like the most about Pinnacle West are my neighbors! I've made some very good friends here and I often do recommend this community to others based on the experience I have had so far.

I think there in transition. Hopefully we have clearer leadership soon and based on the experience we have had so far we would recommend this community to other families

I understand this facility has been sold or in the process so I don't know what will happen then. They don't maintain the grass areas by our patios but they may contracted out. They do have issues with bugs that we aren't used to dealing with. They do come out and treat if you have a problem. I think it's the type of people who live here. Now I am not be judging

Everything about NeighborCare of Chapel Hills has made it such a great experience and I would recommend this community to other families.

Staff is very kind and helpful. They try to accommodate the residents. Apartments are good size. There have been rental rate increases.

It feels safe here.

It's ok it just a little pricey. They don't have food - that stopped, its sad. My mom likes it there.

The staff that cleans the lobby and other venues do a good job. Every one has been kind. Although I receive a calendar of events made available to me, I have not yet participated, because I have my own way of life and things Independently that I do on a day to day basis, work, church, etc., come and go as I please. I am Satisfied with having an Apartment with all utilities included that is a tremendous savings to my budget

My loved one is currently a resident at NeighborCare of Chapel Hill and she is in Independent Living. The move in process was okay. Her experience has been great, so far. The facility, overall, is really nice and my mother loves it!

I enjoy the friendliness and the price is good.

I can really only comment on my building. It's ok just isn't for me. No privacy. Also maintenance is very slow. Based off of my experience, I would not recommend this facility to others looking.

I would recommend and I already did. It was recommended by 'A Place For Mom' and other communities had waitlists only.

My moms, in her 80's, lives here, & is an emaculately clean living person. Her legs are ate up with bed bugs, it's so sad & the office asks her & her children to purchase her own $50 bottle of bed bug treatment. This is awful, sad, terrible!! If hospitals, other apartments & hotels can control this, the rent tenants pay should Also do the same. HORRIBLE HORRIBLE!!

The staff was wonderful and very accommodating. We had a time line that was almost impossible, however they were able to work out an apartment for Stephen at a price he could afford. We very much appreciate them. The amenities are very good. There is a barber on site and that was such a relief for him. They have many more things available if he would take part. Maybe with time. It would be helpful if they had someone who could do light housekeeping for a fee or could do grocery shopping. [name removed] and [name removed] were great!

If I could give the friendliness of the staff a 5+++++ I would. I will say that I am very happy here. I am one of the healthier folks, and age 69 and didn't choose it necessarily because it is a care facility. I have not needed the care so I cannot comment on the care services. When it comes to the meals and dining service, they just discontinued meals because so few people used it, preferring do prepare their own meals. For the activities, I have not participated in any of them, so I can't really rate them.

There are a bunch of pests, such as mice, roaches, and more in the community. My apartment is infested due to other apartments, and the community not responding quick enough to the issue. I wish the staff would follow through on concerns and requests from the residents. The oven in my apartment has issues and I have mentioned this to the staff. There are some activities such as Wii and bingo for the residents to participate in.

The community is reasonable clean, and the company is in the process of replacing the carpet in the hallways and the lobby area. The staff members are very helpful and friendly. The building manager checks up on the residents and calls when there is a problem. The meals are average, some do not like the food that is prepared. The activities although are well planned. Based on our experience so far we would recommend the NeighborhCare of Chapel Hill.

Good balance of activities to consider various interest with the community. Have used the onsite Café only a times and it was good. Plan too use this amenity more going forward. Maintenance was quick to address some specific move-in requests. [Name removed] (building manager) has been responsive and easy to work with. [name removed] (building receptionist) is helpful and responsive to questions. [Name removed] (executive director...big boss) has provided informative community updates. [Name removed] (leasing agent) was super helpful during the entire leasing process.