Milestone Senior Living Eau Claire

I have not so much to compare this experience with. Dad eventually has become comfortable. The entire staff and management was removed over the course of ~ 2 months. There was no explanation to the families. I have faith that now that the interim Management team has left, and the new director is in place, that basic procedures and trust will be improved or developed between staff and management and residents. We have watched many residents and staff leave in the last year. If it weren't for the fact that I live in the same town as Milestone and that Dad is receiving hospice care, we would have left as well. I hope things are turning around. Appreciate that there is a substantial effort to manage to a new , higher level, increase training, modernize technology, and staff residence ratio.

I had a hard time picking a place for my sister because everybody was so nice and helpful. I kept getting calls back from all 3 places that we were trying to decide from. I finally made my brother and sister make the decision which place we would use because I was having a hard time choosing.

We are always humbled by how hard the staff works. We are learning how difficult their job is. "Just in time" care is important , but so is quality of life. Food provides calories, but also social engagement and something to look forward to. It would help to increase variety and presentation. I very much enjoy the residents at Milestone.

The staff are wonderful people that took great care of my father that was diagnosed with brain cancer one month earlier. The staff on hand were so caring and helpful with any thing that needed to be done to make father more comfortable the last month of his life. We really appreciated everything they did for us both.

I think Milestone is very good. So far I'm happy with my loved one being there. It's a friendly and clean place. I think the staff are good with the patients. And the patients are mostly acute and on the same functioning level, aside from a few here and there, which is good for my loved one socially.

Really the only issue is that the food is really bad. It's like glop, and they don't serve a lot of fruits or vegetables. The portions are tiny, and nobody really seems to care. Otherwise it's a great place. Physically it's really nice. It's clean. They do the laundry, and they really do take care of their residents. The staff is very responsive to needs. But the food is just not up to par.

I would recommend the community to others. The level of care and each room has a balcony stand out to me. The community keeps them active with different activities. My loved one likes the food. The staff are good at answering any questions I may have.

Sometimes they have activities and sometimes they don't that is a little inconsistent. The value for cost is fair.

Our first impression of Milestone Senior Living is that it is set up really nice, we like all the different seating areas you can go and hangout in. The people there are very friendly and our loved ones apartment is set up very nice

Out of all the 13 places I toured and interviewed, this one impressed me the most. Not just because of the facility but because of the extra things the staff do for the residents. Most of the communities I considered did a phone interview for the pre-admission assessment if the future resident was not local. The Milestone Community director traveled 90 miles to personally do the assessment. She returned to visit twice more. In doing this, she established a connection with the future resident which made moving and the transition to a new residence much easier for all involved. This extra personal attention made a real difference. They do an excellent job of establishing a relationship with the resident as well as the family. The connect and support for the family continues upon admission. They are there to answer questions and offer support. The staff is wonderfully thoughtful and caring. The community is clean inside and out. The rooms are pleasant and much more spacious than some other facilities. There is nice shelving and a large closet. The chef prepared food is tasty. They offer numerous activities for residents and they invite family members to participate with the resident.

Food quality poor and some recent staffing issues.

The facility is very nice. The only thing I think they could improve would be food. It's okay, but there are a lot of people providing feedback on it stating it needs to be improved. Overall it is a very nice place.