Merrill Gardens at Rolling Hills Estates

I was disappointed to realize there was no medical oversight. My mom has high blood pressure that she takes meds for. Fortunately she is in the habit of taking her blood pressure every day bc she caught it herself when it started to go up. I took her to the Dr & they increased her meds.

Staff has always shown kindness, patience and care. Super accountable in all matters.

My loved one was a resident at Merrill Gardens at Rolling Hills Estates in Memory Care. The staff on the Memory Care floor were exceptional! Everything about the experience was great. I do have one suggestion: that the office staff be more knowledgeable about the tiers of service and how much things cost/how they are calculated.

We picked this community because of the availability. It's really nice. I would recommend to others, if they can afford it.

The staff is very caring and supportive of the residents as well as family members. I would say that the family members do need to be proactive though! The main reason we chose this facility came down to the price. I was surprised that Merrill gardens was actually about $[removed]/month less than the closest comparable facility. I would absolutely recommend this community to others looking for memory care.

When it comes to the value for cost they charge [fee removed] . Month to park in their garage, which is unacceptable. They increased rent 10% which means I will probably need to move next year. No mercy. Based on my experience, especially based on the quality of food and unreasonable fees, I would not recommend Merrill Gardens. However, if you are wealthy, you will be able to buy your groceries or eat out, and unreasonable fees will be affordable for you. The best thing is that MG is located next to a beautiful library, hair salons, and good stores

We picked this community, because of the location. It's a beautiful facility. Care staff has been more consistent however they are still learning how to run a memory care residence.

Merrill Gardens Rolling Hills is a hidden gem. The facility is pristine and conveniently located in the South Bay Area. The staff is superb and is genuinely concerned about the well being of the residents. [name removed] was outstanding and made the whole process as stress less as possible. Mom is in great hands.

This facility is brand new and it's beautiful, but the workers are lacking in skill. The administration is running the place poorly.

Just like many other places right now they are experience some staffing issues, but the staff that is there is outstanding. They truly are doing their best to give great quality service to the residents and family. Those who work in the dining hall especially go the extra mile which offsets some of the related staffing issues. The new director [name removed] has been so helpful, our loved one really likes her. Overall we are very pleased with the friendliness of the staff. They have great activities, our loved one is very impressed with the things they have during the holidays and all the movies they show. We think the value for the money is really good and we wish we could live in an environment like this

Huge staff turnover. The place is beautiful and brand new. They need an Ambassador program. They don't seem to welcome new people like they should. My loved one loves her apartment.

Our loved one has not moved in yet, but the staff we have spoke with have been great. On our tour we were able to see the entire facility and it is immaculate. We saw some activities going on, we saw the movie theater, exercise rooms and the dining area. We also go to eat there and everything was good. The community also sends out notices to the families if any residents or staff members test positive for covid. They are been very cautious, and to enter the community you have to prove if you have passed a negative covid test, and still get your temperature checked.

I would tell others that there is a disconnect between the general manager who wants to sell and keep people there versus the person in charge of determining care levels for individuals and that causes an issue.