Merrill Gardens at Madison

I would definitely recommend Merrill Gardens at Madison. It's like a dorm, but for seniors. It's a very active community and that makes it different from other communities.

Overall our families experience has been good with a few minor issues here and there. They do keep the community very clean, they wash their linens and clothing on a regular basis and help keep their rooms clean. Our loved one does say the meals are good. They do have a lot of in house activities within the memory care unit - the activities director always has different things going on for them.

I'm very pleased with our experience. This is a beautiful community and my loved one is happy here. The food is your standard options in this type of setting in a nice dining room with special the residents can select from each day. Some of the activities they have available include crafts, movies, holiday celebrations, happy hour, and more for the residents to choose from.

I would tell others to go visit this community. This is the place to place your loved one. The pricing is right, and the community is in great shape. There are games, trips around town, shopping, and more as some of the activities available for the residents to choose from.

One of the main issues we have had is the doctor [name removed] is very not attentive to texts from families. When he was going down to eat, the meals were great and he had no complaints. I think it is a great value for the money, they take care of his medications, the nurses listen to what he needs, and he's got his own apartment. What I would like to see happen is for there to be some very clear communication between the bus driver, the family, and the resident that says this is who and how you call to get a ride somewhere. That is something that was not clearly communicated to us from t he beginning, so we have been taking him to his appointments and I think that would be very helpful.

I love the way the community is decorated, it is so bright and cheerful. The food here is amazing, I love the food. The people who work here are so helpful. On the day we had the big snow and some of the staff couldn't make it in, the mangers and maintenance team was out serving meals to the residents in the dining hall.

Merrill Gardens is having a hard time keeping a steady staff team like we assume a lot of other communities are struggling with, but that has made the meals and dining service a little slower. However, the activities are exceptional, our loved one has so many opportunities to get involved. She loves playing bridge, other card games and bingo. Another huge deal for us is there "free shuttle" service that takes them to and from doctors appointments. Sometimes the residents may have to wait, but it was given us a huge relief and it i very convenient.

Merrill garden has done its best to get everyone active and engaged. I would recommend this community to others based on my experience.

Go young, don't be old when you get there. If you fall they send you to the hospital and then they can't welcome you back into the community. They are unable to handle skilled nursing. I would like to see skilled nursing offered at this community. The best thing about the community is the good location, and nicely set up.

Merrill Gardens is pretty expensive, and it was brand new when we first looked at it so it had some issues. Some of the staff was fine, it really just depended on who you talked to that day. This community is more independent living so there weren't to many care services to be provided. The activities were very good, they have library groups that my mother really enjoyed, they would also go out on little outings. You would pay one overall fee for the food per month, and from what we understand its more of a restaurant setting where you could eat anytime between 7AM-7PM. The was special menu items you could order, as well as a more simple menu. However, they would constantly run out of food or coffee.

Nice enough. Apts are small, no luxuries. Lots of activities. All meals provided. Good tour, everyone friendly. Good location n heart of Madison.i

Terrible General Manager. Food is terrible.

I love this place!! The staff was very nice. [name removed] was the most helpful of anyone with whom I have spoken; she provided much information of which I had no clue. The activities schedule is packed with things to do, including spiritual opportunities. The entire setting is well-kept and hotel-like, instead of institutional. I appreciate the fact that care is on a level-based pricing, instead of an all-inclusive for services one may not need.

Bright, cheerful and beautifully decorated for Christmas. I did not see many residents, but I liked the layout. I also liked the fact that you can eat your meals any time of the day from 7:00 to 7:00. Location is wonderful - near shopping and near medical (and it happens to be near my daughter).

This is a great community and when we walked in we knew that my mom would receive great care. The staff is always caring and attentive to my mom's needs. The community is clean and a wonderful environment for her to live in. The menu is outstanding with the healthy choices that are available. They offer great activities for her to participate. We would highly recommend this community to other families.