Mars Hill Manor

Mars Hill Manor is a great place for families that want their mother, father or both to be properly looked after in their later years. They treat everyone there as if they are part of their own families. Nursing staff is onsite 24 hours a day. Residents are constantly involved in activities to enhance both their physical and mental health. Families are kept up to date on their family members residing there by weekly emails. My family would highly recommend them.

My loved one was a resident at Mars Hill Manor. We loved the staff. They were very friendly and were great about taking my Mom to meals and tried to get her to go to activities. We wished we had moved her when she was more motivated to do things or make friends. They were great with communication. I could call and leave messages and could even text the director. They were quick to get my Mom started with the local physician for any minor needs or for monitoring her medications. Housekeeping was good. They kept her bed linens and towels clean and her room was always clean. They were more of a country cooking kind of place meals. And while my Mom had been around country cooking all her life, she did not like gravy so that was the only think I ever heard her complain about. But when we talked to them, they made sure she didn't get gravy on anything. The price was very reasonable. I would definitely recommend them.

Mom has really enjoyed being at MarsHill Manor and the staff is very friendly. The staff that they have are great but not enough staff to care for the residents they have. Mom talks about the food and how good it is.

Mars Hill Manor is an indescribable blessing to us in making the transition of bringing Mom from her home out of town to be here near us. Their Family Advisor's wise counsel ensured a smooth process. Administrators, Caregivers, Maintenance Crew, Dining Hall Staff - all very patient & compassionate – many with years of experience plus a youthful group coming in more recently who are enthusiastic and very well trained. The Medical Director is exceptional – stays on top of everything big or small to meet specific needs. Delicious menus – providing the nutrition Mom needs while also tender, tasty & terrific! On-site Therapy Team – outstanding. A joy to see them cheering her on during exercises. Everyone at MHM is encouraging and inspirational. Their genuine love and respect for each of these precious residents is abundantly evident. Very safe environment; continually working to improve protocol. Lovely main entrance & exquisite sunlit living room/cozy gas logs/front porch like home.

Dad tells me often, “This is a really nice place.” I have to agree. The activities are varied and enjoyable, the food is delicious and caters to all tastes, but the staff is what makes this community special…the staff know all the residents with all their quirks and accommodate those quirks. Staff are considerate and caring. I am extremely pleased with the facility.

Everyone working at Mars Hill Manor is so friendly and helpful. They know all of the residents by name and are always willing to help!! I am so happy my mother in law lives there!! There cannot possibly be a better place for her to live.

For the couple of months my loved one lived at Mars Hill Manor, it was great. It is a very family like atmosphere, and the people that work there genuinely care.

I moved to Mars Hill Manor (previously Mars Hill Retirement Community ) around Christmas 2019. The priority here is the residents. Good food with choices changed each day. Caring CNA's monitor health with good response to call devices Dependable transportation to medical appointments Coordination of meds through Blue Ridge Pharmacy Coordination of medical care as required. Clean apartments weekly. Activities to the level the residents desire and are able.

They are doing a lot of stuff well. They often check on my loved one. They have two to three activities per day. My loved one thinks the food is okay. There is good doctors onsite., and multiple nurses 24/7. The cost is reasonable, and it's a good value. We are very satisfied with the place. They clean the room daily. The staff treat the residents like family. The dining room staff is very polite.

Mars Hill Manor truly is a professional, caring and compassionate community. We recently moved our mom here from another community and we are very happy with our decision. The people at Mars Hill Manor were helpful, knowledgeable and willing to listen to all our concerns and questions regarding our mom’s needs. [name removed]and [name removed]took the time to walk our mom through the facility, introduced her to other residents and team members and made her feel at ease . We especially were impressed with how Mars Hill Manor truly feels like a home not just for the residents, but also for the people that work there. Most, if not all, the staff have been there for many years which says a lot about the commitment and consistency of the care provided. All the staff, the Administration, the CNAs, reception people, dining hall staff and facility staff have been Wonderfull and caring. Our mom is in great hands. And, she’s happy and making a good transition to her new home .

First impressions: greeted so nicely at reception desk. The marketing director sat us down in a lovely, cozy common space sunroom to learn more about us and our specific needs. Our beautiful view was of Mars Hill University and Bailey Mtn. During the community walkthrough, we talked to several residents who wanted to share their favorite things about their “home”. It is clear they love the staff, and enjoy a variety of foods in a comfortable dining setting. Apts were nice and appropriately priced. Staff made a point to introduced themselves which gave us a nice feel for their community personality.

When we were visiting assisted living facilities, my father, who was very much against the idea, actually liked Mars Hill Manor! Every other facility he gave a thumbs down. He has been in MHM for a year and enjoys the activities and the staff and the whole experience. The residents are very caring and watch out for each other. But what sets MHM apart is the staff...exceptional!

After going blind in 2020 I knew I could not live alone. I moved to MHRC and it has been a blessing. The staff accommodates my needs by reading information, escorting me as needed, and monitoring my meds. The dining staff goes the extra mile by cutting up my foods and prompting me as to where things are on my plate at mealtimes. I am blooming here and being on a first-name basis makes me feel included and safe. - Sandy Burns, Resident

My mother has been at Mars Hill Retirement for almost 2 years. The all around care here is very good. I would recommend it to anyone who is looking for a nice place for their loved one.

Mars Hill Retirement Community has been a wonderful place for our mother to spend her senior years. We were told when we were looking to bring her there that if she came they would love her and they have made her feel loved. She attends most activities and enjoys the lovely dining room for meals. We rest much easier each day and night knowing she is safe and happy.

Mars Hill Retirement Community has been a wonderful fit for my mother. She has made numerous friends and loves the staff. The only room I see for improvement would be cleanliness. I would like to have her room cleaned more thoroughly. My family no longer has to worry if she is taking her medications or if she is eating nutritious meals. I would highly recommend Mars Hill Retirement Community to anyone.

[Name removed] is much happier at the Retirement Center. We are very happy with the situation.

The front office staff have been very helpful. They try to keep activities for everyone to do. The food is just fair. The maintenance group does a good job.

I moved here April 2017. I thought I would bring my past professional experiences, but found out it was the best living experience that I had ever had to "learn" about myself. I am an only child and had a wide variety of experiences working with others. The support of the staff including the CNA's is most exceptional as are the activities, food and day trips.