Landing of Poughkeepsie

My mother is doing as well as we anticipated since her move in. The staff at The Landing are doing a very good job taking care of her. The food is very good, we have actually eaten there ourselves. They have menus and waitresses in a restaurant setting, It is very nice and the people there have been very nice.

The Landing of Poughkeepsie was very disappointing for my Mom & family. Mom should not have been admitted to this facility. Mom required more services than they were willing to give. The care was very poor. They would not take her temperature, blood pressure and/or assisted her (pushing) her in her wheelchair. Mom's legs are very weak and she needed wheelchair assistance. Very expensive and poor service. We had to take Mom out of this facility. Thank goodness. Mom is doing much better now in another facility.

My tour of this community was a good one. Everyone was very kind to my family and myself. The community looked great. The building and everything I saw was very well-kept. The staff was polite and friendly. It was a pleasant experience, but we found another community that was close for us to travel too.

Appears to be a top notch facility. My mother is set to move in next week, and so far every staff member that we've encountered has been professional, patient, and kind. The residents we've observed appear to be well-cared for and engaged in activities. Hoping that my mother's experience there will live up to my expectations.

I really love this community, and my mother is doing very well. Everything has worked out very well, and I'm pleased with all they done have for our family. This is a very nice community, and they are taking good care of my mother and her needs.

I got to take a tour at this community. This is a fairly new community and very pretty. The only thing that bothered me was that the guy that gave us the tour seemed like he was a robot and reading a script. The place just did not have that homely feeling to it. The community does offer activities and they have a restaurant on the property.

The staff at the Landing of Poughkeepsie were knowledgeable, and most important understanding. The facilities in the Memory Enhancement unit were well laid out, secure and inviting. Again the staff was friendly and handled patients firmly but with concern and understanding.

The Landing was kept very nice and clean. I didn't enjoy the tour staff they were very pushy about making the sale and at times did not listen to our needs. The staff was knowledgeable and addressed most of my concerns. I had the opportunity to try a snack at the community and it was good.

I made a $3,500 deposit to hold a room for my mom on June 3rd , but we asked for our guaranteed refund on June 6th. It is currently July 11th and I can't get anyone to return my calls or get my refund sent to me. This is not a good sign!

Beautiful facility, really lacking in care. Infection control is poor leading to residents being in 6 week lockdown in their rooms. Expensive but not worth the cost. Nursing staff is underskilled and not very observant.

I live close to the Landing of Poughkeepsie and watched with interest as it was constructed. It appears to be a beautiful facility. I am wondering however why there are so many calls to 911 to dispatch the Arlington Fire Department to transport residents to the hospital after a fall. Last night (May 28, 2016) there was a call for the AFD to respond for a lift assist. Lift assist? Isn't there sufficient staff and equipment in the facility to handle a lift assist? Lift assist is generally necessary where one lives alone or family members do not have the strength to lift. I do not think the application of stars apply to this comment. I am questioning the facility's policies. I personally am closing in on the need for such care in the not too distant future.

Beautiful but unsafe! My mother is currently waiting to move out of this facility. The medical and personal care is HORRIBLE, verging on neglect. Every time I show up, my mother is unkempt, wearing dirty clothing and her medical conditions are widely ignored. The building was put on lockdown for almost 6 weeks because of an uncontrolled virus. The residents could not leave their rooms for almost 6 weeks. It was a $5,000 a month prison for elders. My mother contracted a serious case of pink eye to the point where her eyes were nearly swollen shut and she had green and yellow goo coming out of her eyes. This was not noticed by any of the staff, despite the fact that she gets meds twice a day. I took her to Urgent Care - the doctor called The Landing to order the meds and she was assured that they could get it (and I quote) STAT. When I got my mother back, it wasn't there. So, I asked what STAT meant. I was reassured she would have it in a couple of hours. Nobody asked her to wash her highly infectious hands - they just let her go to the dining room. I called my mother at 10:30 this morning - no meds had been administered. Now my mother is crying on the phone. She tells me they haven't given her any treatment yet. I call the nursing station, they say they will check and call back. I didn't get a call back for 30 minutes - because they ran upstairs to administer the med and then call me so they could say it was already administered. Can't get her out fast enough! Also - she is constantly covered with bruises. It looks like she is taking falls. The nurse manager assured me that it was just that my mother was walking into stuff. Don't you think I would like to know that? Maybe we would like to know why she is walking into stuff?? Amazing lack of care.

Was concerned about the breakout of a GI illness and the need for Mom to be sequestered to her room for so many days/weeks. I do however understand the need for this and respect the staffs desire to keep it contained, but it did cause stress on all residents (and I'm sure the staff too). This has since passed and back to normal. Hoping it stays that way... Thank you

Overall our exeperience with The Landing of Poughkeepsie has been a good one! It's a beautiful place, they've got a lot of activities, the people are friendly, and they've got a really great person that helps new residents get engaged with the community! My only complaint is that I think the sign-up and onboarding process could flow a little better, there were a few confusing situations I had to deal with.

My wife was refusing to leave her room to go get something to eat. I had to go everyday for her to eat. The people tried to get her to eat, they really seem to know what to do about her eating. There were times when my wife had not eaten for days, they really tried but, it was stressful for me. They really need to come up with a system for rejection.

I think that they did a real good job on trying to make my loved ones feel comfortable and making the transition easy. I think The Landing is still in transition themselves, like trying to get the restaurant up and running and things like that. In general they are happy with the way things are though, there is just still a learning curve.