Inspirations of River Centre

Unfortunately the travesty has been totally mismanaged as everyone was told the lock down was due to a flu outbreak. There is a complete cover up and staff change from medical director to executive director to food manager going on at this facility. Stay Far Far away..... I am trying to get my Mom out of there but I do not feel safe stepping inside that building. Do not believe anything they tell you there is a coverup going on here

My friend is a vegetarian and they promised to accommodate that but once he moved in grilled cheese was his go to option. After complaining he finally (3 weeks into his stay) met with Asst. Chef and since more options were provided. It was clear they did not have anything in place for this but finally came through. Otherwise my friend likes it there. It is a lifestyle change and there are growing pains.

The director was not very good at communication or follow ups with the families. They had a tremendous amount of staff turnover which resulted in poor care, poor activities and poor everything. One of our loved ones get contract covid at the facility and ultimately we had to pull them out.

The staff members are great, and we do think the value is outrageous and our loved one has one of the smallest rooms at the community. It would be better if the food was edible, the food is pretty bad. We take our loved one food so they can put it in the refrigerator. They have no regards for diabetics there. The quality of the care was good, however there would be a few times where someone did not know what they were doing, but it was addressed by the other staff members immediately. We do know the offer a lot of activities for the residents to participate in.

I really can't say anything bad about Elmcroft. But my mom complains that the activities could be revised. She has given some suggestions, but hasn't made any changes. They could have a driver available at least 5 days a week, not 2. According to my mom, they only transport to Dr appointments. No outside activities. The chef could have more options for diabetic meals, but doesn't. Other than those few issues, they are very professional and keep me posted on my mom's care.

My mother entered Elmcroft when she turned 98. She had been living alone in her house until she had a significant fall. She has celebrated her 99th and 100th birthdays here and will soon celebrate her 101st. She is very happy with her life at Elmcroft, as is her family, who visit often (we live in Tucson). Her first comment after she moved in was, "Everybody calls me [name removed] here!" She loved the constant opportunities for company, and soon formed her own dining group. Since then, she has had a few falls that have set her back, but staff have always given her the best of care. They are warm and personable, and keep me informed of all that happens with my mom. We are grateful that we have moved her here for the last stage of her life and are comfortable leaving town knowing she'll be taken care of.

Our father has lived at Elmcroft since November of 2017. We are very happy with his care and he loves his 1 bedroom apartment. He needs help with his day-to-day activities, and they are there to help him. We visit often and the facility is always clean and inviting. The med-techs are familiar with his needs and make sure both his prescription and non-prescription medications are given promptly. The activities are sufficient and their Lifestyles Director is constantly urging everyone to attend. The directors often join their residents in the dining room to check up on them (our father loves watching them serve coffee!). In the span of a few months he had 3 minor surgeries, each requiring time consuming post-surgery care needs. Each recovery was handled very well. Elmcroft does a great job of helping coordinate his health care needs (nurse practitioner, podiatrist, home heath care, etc). Finding a home for an aging parent that needs help with numerous activities of daily living is stressful and fraught with disappointments. We think we hit the jackpot!

Some employees are unfriendly--sometimes a few bad apples spoil the whole bunch. Food is decent, rooms are nice but bad housekeeping (vacuuming, dusting, bathroom). Has a beauty salon but it is rarely open. They have a "sign-in, sign-out" front door policy for residents and their visitors. There are few activities--a short Bingo game twice a week, a "scenic drive" (30 minute bus ride in surrounding neighborhoods or sometimes to Dairy Queen or Amy's Donuts), fireside chitchat, hand massage, "resident choice" (which means there is nothing), occasional games . They are "fair" about giving out medications--a few times I had to go looking for them. On the whole, I would not refer.

The Executive Director, [Removed] and his Staff have been a blessing to my Father and our family! [Removed] has gone above and beyond to take care of my Father's needs. I can't thank you enough for everything! The property is amazing and there's always something fun to do!! THANK YOU SO MUCH!!!

Very, very poor. Mismanaged medications resulting in life threatening trips to ER. Did not report changes in condition or falls to family until resident ended up in hospitals. Very poor communication. Must be prodded to return calls, etc., and communicate with resident's doctors. Family meetings are a waste of time to let you think things will change. Big turnover with staff. Need more qualified on all levels. Food is beyond tasteless, nutritionless and at times totally inedible. Residents daily complaints go unanswered. Lots of wasted food. Lack of fresh fruit/vegetables. Very, very disappointing experience. Wouldn't send anyone I care about there. Unfortunately, it's too late for that.

Staff very helpful during and after enrollment. Facilty extremely clean and well organized. Couldn't be any happier, thank you.

What they have done well is administer the medications that they should be. They have hired some more people who are a little more mindful of that, which is good. They physically make sure that he goes down to his breakfast, lunch, and dinner. What they need to improve is the maintenance. His bathroom toilet was filthy for about a month and a half until they actually cleaned it. So also improve on the housekeeping too.

We had a very good experience with this community. The facility itself was well kept and clean, and the care they provided to the residents was excellent. The staff were friendly and professional, and took excellent care of my loved one all the way until the end of his life.

We had a sister who was visiting in Tuscon and fell. She was unable to fly home so needed a respite place to heal until she could fly. Darlene at Elmcroft was incredibly helpful in meeting her needs and making sure she got the help she needed. Not being able to be out there, it was sure comforting to know that Elmcroft was there. If there was a better rating than 5 Stars I'd be giving it to them! Thank you for the referral!

We weren't here very long, my loved one passed away shortly after we moved in. It did seem very clean when we were there, and I don't think that we ever had any concern over lack of care, or anything like that. I think they did a good job.

They’re very good with the activities. This place is very conscientious about the residents who live there – they’re not just a check book to fill out the expenses. They’re family orient = so all the residents are part of the family. Everyone knows everyone. They know everyone by the first name. If someone needs help they right there to help that individual.

A nice facility - friendly workers and upscale residents. Very clean and new - good sized bathrooms and rooms or suites -- all in top, modern shape. I loved the large central and safe yard with walkways and trees and the spacious, light dining room. The building is adjacent to a nice small shopping center and hair salon. Overall, this seems a great place!!!

Very nice facility.