Independence Village of Peoria

First hand experience of WHERE NOT to MOVE TO...Independence Village is a JOKE. They want one thing!! YOUR MONEY. 1st day my father was there he fell and broke his right arm. We hired Staff of Life to help him in his daily living skills...CNA's REFUSED to get him up to the restroom. NOT THEIR JOB.. One called the fire department to get him up out of his transport chair. They got him in it fine...Reported NOT THEIR JOB TO LIFT!!! I personally talked to Nursing staff about the care and needing help. Got us NOWHERE...If you LOVE your family, DON'T PUT THEM IN INDEPENDENCE VILLAGE IN PEORIA...They didn't get him up for days. He was not assisted to the restroom for days....Moved him out to a skilled nursing facility and Independence Village Charged us for another month...He lived there 11days... [dates removed]. Was NOT a GOOD place. When I told [name removed] we were moving him out, and movers would be there on the [date removed], nowhere did she say you are paid thru [date removed]...RIP OFF... it's ALL ABOUT GETTING YOUR MONEY and NOTHING about CARE! Go listen to their sales pitch...Makes it sound appealing...then live it...I've never seen so many people that DO NOT DO THEIR JOBS!!!

This is a nice place, but the food service is not the best as far as the food choices and they need more servers to pass the food out and get refills. Also a need to vacuum the hallways more offend. and more air-fresheners would be nice. When the residence tell them that somethings needs work on it takes awhile to get things done.

We moved my father into Independence Village last April. We thought we would have much resistance from him, but he willingly went to visit and fell in love with the staff, the people and his apartment. We knew the moment we walked through the doors that it would be a perfect fit for Dad. He is enjoying new friends, new activities and a new freedom and security. He knows if somthing were to happen to him, help would be right there, but yet he has his privacy as well. The staff couldn't be any friendlier. They take time with the residents and never that my father or myself have witnessed ignore or are rude to them.He enjoys the food and his dinner companions. Before any decisions are made to where to transition your loved one, please check out Independence Village.

I think overall my sister enjoys living there. She has made friends and enjoys bingo and some other activities. The facility is clean and the staff is friendly. I think the lobby could use some updating , maybe a little more up to date colors but her major complaint is the food. I have also overhead about 5 residents sitting outside complaining about what they had for dinner. They can't seem to keep kitchen help and the quality could be better. I know its hard to satisfy so many people but I think that is one thing they really need to work on. Overall though I would recommend Independence Village. I do feel she is in a good neighborhood and I feel safe having her there.

Staff is friendly, building is clean and nicely maintained. We toured a small and a medium sized 1 bedroom apartment and we were impressed with the size of both. The monthly rates for apartments are less expensive than the other communities we received information about. When you add in the cost of amenities that are not included in the monthly rate (Ameren, cable, WiFi) it’s a little more per month but still reasonably priced. My mom did not select this community as her new home but it was a very close second. I would recommend touring this community.

I toured here with my loved ones while looking for a new place for them. The community itself was nice enough, but it just did not have the level of care we needed. It was very similar to the community they were preparing to move out of, so we continued our search to find a place with more advanced levels of care.

I have no complaints of how things went during my loved ones tour of this community. The staff where kind and made sure to answer any questions we had for them

My mom's stay at Independence Village is going wonderfully! The grounds are very well maintained. What stood out for me is the fact that everyone was very friendly and never hesitated to help if you needed it. My mom also has plenty opportunities to participate in activities and socialize; she's more busy now than she's ever been! I would absolutely recommend this community!

The best so far! Offers many care options

We love the way they treated us! The day my mother-in-law was suppose to move-in, we experience a change in her health. She needed more care that was offered here. They did not hold us to our contract. I was able to tour and I saw that this is a clean and nice community. I had lunch and it was pretty good.

Very helpful and knowledgeable staff

My mom recently passed. She was given 6 mths til her end. She was at ind village for only 4 1/2 mths. But she got the best care ever. The facility is really beautiful. I refused to put her in a nursing home wanted her short time left to be special.she loved it and was extremely happy and well cared for. The food is delicious menu choices are wonderful. Mom had a small studio apt that was perfect for her. The entire staff is wonderful and extremely caring.the skilled nursing option of home bound Healthcare was outstanding in their care for her. Dawn from homebound went out of her way for my mom and I will always be grateful. Stefanie in the sales office was equally helpful in arranging for my mom's care hospice compassus was so wonderful til the end. My family and myself will be forever grateful for the help and care everyone gave to my mom. Thanks to all of you.

Management and staff are very friendly, engaged, and caring about all the residents' needs. The facility is clean and well-maintained. I am particularly impressed with the number and types of activities that are provided for the residents. They are also open to suggestions and recommendations. Stefanie is particularly involved in the welfare and comfort of all the residents and visitors. As with any group living accommodations, there are occasional glitches, but they are typically addressed and rectified in a reasonable time as personnel/materials are available. Mom is comfortable here and I am comfortable with her being there.

There is a lack of communication between front desk and the rest of the people. On the downside, the maintenance crew is short staffed. There is a lot of residents and they are not able to clean quickly. Other than that, I would say that it seems to be a good place overall. The facility itself is very clean. Everyone is very nice. The staff is helpful and accommodating. I would recommend the Independence Village.

Everyone is friendly & the facility is clean & not overcrowded. It took about a week for our loved one to adjust but she loves it now. It has been good for her because now she has a routine & is making friends. She actually found a neighbor from years ago that she had lost contact with & is catching up on lost years.

Everyone has been very welcoming; had a couple of minor problems when we first moved in but staff were very responsive and the difficulties were solved with relative ease. The staff have all been great; Mom has been very pleased and seems to be adjusting quickly. She likes the meals and the servers, the housekeeping staff, the activities, the exercise, the transportation. Thanks for your help.

Having my parents finally moved out of their house and into a facility where they can probably remain for rest of their lives is a HUGE relief to us, their adult children. They are making use of the Home Bound Home Health Care as well as the Home Bound assisted living services (bathing, etc.) The staff is more than helpful, and always cheerful. The facility itself feels very much like a condo situation, and not at all like a nursing home. It feels as though they are living in an apartment--and I guess they actually are! They've only been there a month, but to this point the type of scheduled and available activities are Iimited, but adequate for their needs/wants.If this type of facility is what you're looking for, I can't really imagine anything better.

Independence Village Directors and staff are 5 star through-and-through! One can see that they have a culture of respect and caring for each other, as employees, and all their residents. As my parents moved into Independence Village, we came into contact with residents and outside vendors. These contacts shared with us that always see staff and residents with smiles at Independence Village (verse other assisted living facilities they have been in contact.) My parents are so happy there and with their new friends. They look forward to the meals prepared by the chefs too! Independence Village is such a blessing to my parents and my family.

They do a pretty good job. They are really friendly. The food not so good but the staff are caring and do a good job. The facility is clean and they seem to take care of things and offer alot of activities.

I have to say I am really impressed with Independence Village. The staff is wonderful. They are very caring and go above and beyond. I went on vacation recently and my mom's (who is a resident there) tv remote went out. A staff member just ran out and got her one no questions asked....they knew I was out of town and knew she would worry about it so they just ran and got it. This is just one example. When I visit I see all the residents are treated like family. It is more than I could have asked for. When we moved her there this summer it was a difficult decision and the staff made the move and transition so easy and comfortable. She is the happiest I have seen her in a long time and I am so glad she is there. They have made such a big impact on her life and I am a very grateful daughter.