Holiday Kittery Estates

They are having trouble finding an Activities Director and this has been an issue. Had some issues with the meals and chef, but this seems to be taken care of now. Overall, very happy there.

I might move soon, but not much else to choose from currently. The community is clean, but don't like the new décor, all gray, cold, depressing. We had great staff last year, now all but one have quit, some of the new ones not very friendly. Limited transportation times and days, driver just quit, but no free alternative offered, waiting until new one hired whenever that may be. Inconsistent food quality and taste, limited meal options, uncomfortable dining room because chairs have wheels making it hard to rise safely. No permanent activity director for almost a year, now the new one is trying but activities are mostly boring and some involve petty gambling. With the value for cost I guess you get what you pay for.

I would advise caution when considering Kittery Estates for senior independent living. The facility has experienced significant turnover, including five directors in five years, and is currently operating without a chef or sous-chef, leading to subpar meal quality. Additionally, there have been challenges in maintaining a consistent staff for services such as transportation and housekeeping. Communication from senior staff and corporate has been lacking, leaving residents and their families without clear information on when or how the staffing situation will be addressed. Furthermore, rent increases of at least 10% year over year don't really seem justified. It is unclear if these issues stem from new corporate policies or management decisions. Note that this is "current state" review. Quality is not consistent.

We were going to move our mom to Kittery Estates and had left a [amount removed] "refundable deposit" after determining she needed something with more care for her progressing altzheimer's disease we decided to go elsewhere. We have been told now for two months that our deposit would be returned to us and they "didn't understand why it was taking so long", we continue to get the run around every call and now they do not even have the decency to return any of our calls or emails. I am grateful we did not place my mother in an establishment that is missing the mark on compassion and has failed to deliver their word during this sensitive time for our family. [name removed], it is in your business best interest to at least return calls as VP. p.s. your "renovations" are cold and unwelcoming. Hopefully next go around you can do more with the money you take from people.

The staff are attentive, friendly and thoughtful. I have had only good experiences in dealing with any of them from the dining service to the director. There are many offerings and excellent service. My mother does not participate, but there are many activities going on. They do an excellent job all around.

My loved one is currently a resident at Holiday Kittery Estates and everything has been very good for her at this facility so far. We are very happy with this facility, but it is still quite new for my loved one. The only recommendation that I have at this point would be to add more staffing. Otherwise, everything has been going very good. I would recommend Holiday Kittery Estates to others.

We feel grateful that someone is there for her if she needs help most of the time. Two areas of concern are your staff shortage especially related to dining and housekeeping. My mom has been there 2 months and I believe housekeeping has only been in her apartment once. Regarding dining, my mom cannot hear the PA system in the building and has missed the to-go dinners several times when you don't have enough staff or during bad weather. One other concern is that there is still someone smoking in the building and most units can smell it through the vents.

I would recommend Kittery Estates overall. I think it is a good place for seniors who may have a little bit of health issues, but nothing too serious.

We chose Kittery Estates because they had availability immediately and they were needing to move as soon as possible. My sister has a 2 bedroom so the size is ample. I think the food could use improvement, they serve the same things over and over so they need more variety. They do charge extra to take the food to the apartments, so she has been cooking herself instead.

Kittery Estates is the best independent senior living in the area - very well kept , the meals are great , super friendly staff and great management team . Super happy with our decision moving loved one in the community!

We chose Kittery Estates because it fit everything we were looking for at the time. It is a wonderful place and I would highly recommend them to others who are looking, there have been no complaints yet and he loves it here.

The Kittery Estates community is beautiful to look at and its kept very clean but that is about it. The individual house keeping in our loved ones room is really lacking. They have had staff turnovers, the previous staff team was very friendly, but the new staff team not so much they are almost cold towards the residents. The meals are not that great, our loved ones are having to buy a lot of their meals. Every once in awhile they will bring in live entertainment to sing to the residents which they really enjoy, but they say it feels like their living in a nursing home. The value is extremely high to live there especially since they are not getting all of the amenities and services.

The majority of the food is subpar. You can count the vegetables on the plate. I think it could be much better. The quality of the vegetable is okay. There is a cost to have food delivered to your room if outside of the pandemic. There was supposed to be cleaning available for the apartments and the individual has never been here to help with this. They have activities available to participate in, if you choose to. I think it is overpriced for what you are getting overall. I think the parking is convenient. The staff are very nice; however, there are no staff after 7 pm. There has been a lot of turnover in staff.

My mother-in-law is at Kittery Estates and we have have received at least eight unsolicited comments regarding how poor the food is, even aside from being delivered cold during the COVID issues. Her room has not been cleaned in 3 weeks and their contract is for once per week, and this has happened several times previously. We understand there is a new manager, but the issue with food transcends the manager's abilities. Something is seriously wrong when so many people are reporting the same thing, despite the manager telling us that he is hearing good things about the food. A private health care worker who sees people in the facility reports that she received four phone calls just yesterday which were all complaints about the food. Covid or no Covid, these elderly folks deserve so much better, especially for what they are paying. My own Mom was at Kittery Estates for several years about five years ago and it was awesome - we used to be a great advertisement for the facility - great food, events, etc. Sadly, we are considering, with several other tenants, moving my mother-in-law to a different place. The food is the biggest issue - and it is, sorry to say, a very big thing when you don't want to eat because "hot" meals are cold, vegetables are served way under-cooked and the main courses are ill-prepared. Some residents either go out for food or shop for their own food.

My mother-in-law is at Kittery Estates and we have have received at least eight unsolicited comments regarding how poor the food is, even aside from being delivered cold during the COVID issues. Her room has not been cleaned in 3 weeks and their contract is for once per week, and this has happened several times previously. We understand there is a new manager, but the issue with food transcends the manager's abilities. Something is seriously wrong when so many people are reporting the same thing, despite the manager telling us that he is hearing good things about the food. A private health care worker who sees people in the facility reports that she received four phone calls just yesterday which were all complaints about the food. Covid or no Covid, these elderly folks deserve so much better, especially for what they are paying. My own Mom was at Kittery Estates for several years about five years ago and it was awesome - we used to be a great advertisement for the facility - great food, events, etc. Sadly, we are considering, with several other tenants, moving my mother-in-law to a different place. The food is the biggest issue - and it is, sorry to say, a very big thing when you don't want to eat because "hot" meals are cold, vegetables are served way under-cooked and the main courses are ill-prepared. Some residents either go out for food or shop for their own food.

Impressed with facility. At the moment it is our first choice.

My mom is here doing okay in general. There are many advantages of living in the community. It's very nice and I had meals with her and I meet the people. They were bending over backwards being very nice and friendly. She has a caregiver who helps her within the community.

We are very pleased with this community and everything they have done for us. Everything is working out very well for my father here. He really likes it here, and I'am satisfied. He has a room that is twice as big as the room he had at the other community he was at. Everybody is respectful and polite. The food is great. They have great activities on site, and also nice outings outside the community. We couldn't be happier with this community. I would highly recommend it.