Heron Cove Assisted Living & Memory Care of Vero Beach

Dad has been a resident for 6 years and is enjoying every minute. The food is great and the way he has made friends is terrific. It is nice to see dad go out on trips with his friends. I highly recommend 5 stars

Do not send family member here. Neglect, inexperienced employees, mishandling of medication. Left unattended for 6 hours while ill. Long list of mishaps removed my mother with in 24 days. I am very familiar with Assisted Living facilities and this place is in servere violation. Beware.

We have been well informed and feel as though Mom has received appropriate attention and care at HarborChase of Vero Beach. It's reassuring knowing that she is in good hands.

The community is pretty clean. For the most part, the care services is pretty good. My loved one does not really like the food. Overall, communication with family and the staff is good. They help to make the stay there, for the residents more pleasant. The staff could be more responsive.

My mothers last months were very pleasant ones thanks to the wonderful care by the staff in memory Care. Often the elderly feel alone an abandoned in their later years when their wish is to live with their family. Fortunately this was not the case for my mother who blossomed when she moved to the memory Care unit at Harbor Chase. My family cannot thank them the enough, they are truly angels! They offered many stimulating events that included great food, beverages, decorations, and musical entertainers.

[name removed] in the memory unit are terrific. I would recommend to interview here for your loved one. The staff are very attentive. They have activities like games, puzzles, and movies that I have seen when visiting my loved one.

This is a good place to go if you can afford it. The people are great and try to keep my loved one involved.

The staff can be attentive towards the residents needs. Sometimes the staff are running to make sure all residents are attending to in a timely manner. The community is very clean. If your loved one is in assisted living they have a big dining room. If your loved one is in memory care they are secluded from the dining room. They do keep the memory care unit "locked down" for the residents safety. The staff are able to get my loved one involved in activities.

The community is very clean, neat, and well organized. They take very good care of my loved ones and I am very happy with this community. They do a wonderful job taking care of my loved one and I would recommend this community to others.

We chose HarborChase because I needed a place for my mother from New York and they were extremely helpful with the process. They offer shared and private rooms in the memory care unit and the rooms were very spacious. They really work with you to get your loved ones in here easily and make the transition as smooth as possible. They were always really good with communication as well and I would absolutely recommend them.

Very Nice Bldg and facility. Clean with friendly staff.

This place here is very prejudice toward minorities, the staff is wonderful but the management that's in the corporate offices are very very rude and disrespectful to they staff, I've witnessed it.

My mom loved this place. It's the right place for her.

I toured here when looking for a place for my Step-Mom. It’s definitely an older facility and there are more residents than staff. But, they seem to be keeping the residents very active. They were cooking things in the kitchen when I went for the tour and the smell was permeating the entire building. The lady that showed me around was quite pushy. She kept calling even after I told her we decided not to go with them. From what I remember seeing, they had jigsaw puzzles and a few other activities they were able to provide to the residents. There were a lot of corners and hallways, being that it was older, but it was clean. I really appreciated that they spent a lot of time with me and told me everything I needed to know. I think bringing your family member here would be fine, you’d at least get your money’s worth.

My mother needed assistance physically & with issues related to dementia. Harbor Chase helped out when the family needed to make a decision quickly for my mother's care.

This is an attractive facility, but my experience with Harbor Chase was marginal. The food was not very good, and they frequently did not have items that were supposed to be on the menu. Resident activities (unimaginative to begin with) were frequently canceled or changed at the last minute. I often had to clean my mother's apartment because housekeeping was inadequate. Maintenance was poor; my mother went for days without air conditioning on several occasions. The rent was raised substantially just a few months after moving in. My mother complained that at times they failed to order her medication in a timely manner, and she went for days without one or more of her medications. I had considerable difficulty with accounting failing to credit payments that had been made. There were some good staff members, and some positive experiences, but overall, I think this is a substandard and over-priced facility by community standards. My mother eventually moved out when issues were not addressed and services continued to deteriorate.

My friend's mother in law was there, it was horrible! Huge bed sores, found her laying on the floor, took pictures & talking to attorney. & $6000 monthly