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The Décor caught our attention, then after touring and speaking with staff we made our decision. Very friendly and caring staff.
Welcome to Heritage West Allis in West Allis, Wisconsin. This community provides specialized assisted living and memory care services, with compassionate and individualized care 24 hours a day. Residents benefit from the comprehensive health and wellness programs, and caregivers work closely with the community nurses and physicians — to help ensure residents receive high-quality care.
This community houses 40 apartments, with an uncomplicated building design, interior garden courtyard, and convenient access to area shopping, restaurants, and parks. West Allis is a suburb of Milwaukee — with many local parks, restaurants, shopping, and entertainment to offer residents.
Residents are provided with a variety of personalized care services and have access to community specialists to provide additional care as needed. Three chef-prepared meals are available per day in the restaurant-style dining room. Residents and caregivers work together to create a personalized dining plan that meets your individual nutritional needs.
Residents are encouraged to take part in the planned community activities and take advantage of the spacious common areas, both inside and outside at the Heritage West Allis campus. Move your body, try something new, get involved in the community, meet other residents, and more. See what life can bring...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
6.3
Review Score
Review Score
59 reviews6.3
Out of 10
5 star
53%
4 star
34%
3 star
7%
2 star
4%
1 star
4%
A Place for Mom has scored Heritage West Allis with 6.3 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Heritage West Allis has 59 reviews with an average "overall experience" of 4.2 out of 5.
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Overall the experience diminished over the 2 years my mom was there. Turnover in staff was a big issue. The new staff didn't know my mom very well and my mom was drugged up for a while before we took some action. The activities directors came and went every 2 months or so. In the beginning I would give all 4 and 5s but at the end 1 and 2s. That's why many are 3s.
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Communication was poor no one to answer the phone after 5 pm Personal caregivers were negative at times and very demeaning . I would never use the West Allis Heritage for myself or any relative or friend again.
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Great community. I would recommend to all.
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Unfortunately, I could not recommend HERITAGE West Allis Memory Care to other families. While the facility is beautiful (very homey, wide hallways, warm wood-tone doors, charming decor in common areas, lovely outside patio), looks can be deceiving.At a minimum, I would expect that Mom be dressed in the morning; PJs on at night; Depends always dry; showers once a week; apartment smells clean. These things didn't happen. On too many occasions, when I arrived to visit Mom, her room smelled strongly of urine and her Depend was completely saturated and soaking through onto her armchair. The second time this happened I started to do closer surveillance with a Nannycam monitor. On many days, the care she received was very good. However, too frequently for my comfort, this was not the case. My perception was that the Memory Care unit was often short staffed, and while the caretakers intentions were good, there just weren't enough of them to meet the needs of their large Memory Care population. Follow through by senior staff when I expressed my concerns didn't seem to have much impact. I often wondered if the senior staff were just spread too thin, with 3 large communities to manage: Independent Living, Assisted Living and Memory Care. I moved Mom to another community, dedicated to exclusively to dementia/Memory Care, after only two months at Heritage West Allis Memory Care.
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The Décor caught our attention, then after touring and speaking with staff we made our decision. Very friendly and caring staff.
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Our experience after moving in was not the same as during the initial touring process. After moving in, we found that communication between the facility administration is horrible.
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Overall Heritage West Allis is very good. Depending upon the person living there or about to live there (if you're thinking of moving a loved one there), it depends on the location as I know they have other communities, as well as the convenience.
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I toured Heritage West Allis, they provided a great tour and first impression. Culturally my mom is more acclimated to an Elm Grove location than a West Allis one. The other Heritage location we chose is a bit more in the country. I knew that's what my mom wanted because she had a country home.
I had to make an emergency for my mom, and [name removed] was vey helpful with the move in transition. My mom has been enjoying their cooked from scratch meals, and the regular flow of fun activities and exercising. Mom is much happier now, thanks to our move to Heritage.
I just recently relocated my mom to memory care at Heritage West Allis. The move in process went great! The community is clean and well maintained compared to where my mom used to be. My mom is beginning to eat better because the food is really good and she has table mates to chat for her meals.
Heritage West Allis was a beautiful facility and I liked it a lot, they gave a great tour. The only downfall was I really liked the concept of a facility that focused primarily on memory care so the attention was more individualized rather than offering different care services all in one. I felt like we would be paying for things that she ultimately would not be utilizing.
Heritage West Allis is a wonderful place. I' m very happy with the care my loved one is receiving.
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I would recommend you consider this community for your loved one. Overall the friendliness of the staff, cleanliness, and care all stand out to me. The community does a good job in offering activities daily for the residents to participate in.
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Make sure to do your homework and visit more facilities to make sure you get the best place. I know covid is affecting everything. The facility is short-staffed, The room size is good-sized, and they have a whirlpool bathroom.
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My mom is happy and content at Heritage. The residents are well cared for and respected. The receptionists at the front desk are very helpful and friendly, as is the personnel in the marketing department.
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[name removed] (mom) has improved so much during the time she has been living at Heritage and we are so grateful for the caring staff, awesome activities, and socialization that she enjoyed here. Thank you, thank you, thank you!!!!
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We enjoyed our 11 years and hope to have many more to come.
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Staff here do a great job taking care of my mom. Food is very good.
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This is a wonderful place and everyone is so friendly, keeping social distancing in mind. A very great place.
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I love all the people that work here and I love living here.
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See what the neighborhood has to offer and what’s nearby:
Heritage West Allis offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Heritage West Allis 6.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (414) 302-9700 to reach a resident at Heritage West Allis.
To reach a resident at Heritage West Allis call: (414) 302-9700
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.