Heritage Village Gainesville

Beautiful tour of what the facility and program had to offer. As a resident who brought a guest, we both were impressed with the facility, the program we experienced, including a meal in the dinning hall. A+ is my grade.

As a resident, every day feels like being on Vacation. Many activities, etc.

I would say 95% good but you have to manage your expectations. The management and food staff try hard but there are challenges with maintaining quality care providers. I expect much more for what we are paying, but also understand the practical side of operating a facility like this.I would recommend to someone who has a person in their care under similar circumstances.

I was there last weekend helping a family member move in. I was so impressed by how this facility is run. Many activities for the patients on the weekends, as well as the weekdays. Beautiful dining rooms and bedrooms.

If someone is looking for good communication, this is the last place they should go. There is no communication at all unless you nag at them continually. They really need to improve on the overall care honestly. They present well at first, but then as soon as money changes hands, that seemed to be all they cared about, not the loved one placed there.

It's a great place. We picked it because we heard good reviews & it was close to mom's friends.

Great aides, very nice and clean accommodations, management needs to be more responsive and adaptive. They just lost their best community relations/budget person who was always willing to look for ways to help. The aides are very responsive to residents and the social directors are phenomenal. The residents seems to enjoy the care and attention they get. If there is a medical issue the nurses reach out and keep you aware. Overall, it's somewhere you can have confidence in and know your loved one is in good hands.

It was very clean. We were very pleased with the care services. There was a good quality of food/nutritious for the residents. There was a lot of entertainment/musicans that came in. They had very good activities. I would recommend to other families.

We picked this community because it was very close to our house and we visit 4-5 times per week. It looks really good from the outside as did the other place we looked at, but ultimately it was the location. We are satisfied,but clearly it is not what was advertised or presented. There is good intent by the company, but there is a worker shortage, that is adversely affecting the quality of the services provided.

Like the most that it is clean, staff is professional and friendly and they are attentive to our mother. Maybe each family good have 2 fobs

We had a rough start but fantastic finish to our experience. Would be nice to have more meal options, but they did make requests for him such as when he requested a hot dog and they made it. They should not accept patients with a catheter as he was being discharged from a rehab facility. Which is where we had issues with the rough start, they had issues with the catheter and noticed that something was not correct. He ended up having an UTI, so after this they were very conscious of his behavior and being very attentive going forward after this was pointed out. Very grateful for them after this experience. The staff has been fantastic, very caring, very attentive and just wonderful. The location is wonderful as the hospital is right by the facility.

We have only been able to go inside the community once, but as far as we can see looking through the lobby and the windows it looks to be very clean. The activities were pretty limited due to tall the restrictions, but they really did try their absolute best.

The rooms and overall layout of the community would be a five out of five. All the people were very pleasant they knew everyone by name which was nice. We were very satisfied with the Heritage Village Gainesville.

It's a beautiful facility and if you can afford it your loved one would be happy there. The room sizes were above average, The food was awesome before covid I have tried it since. They had a nice dining facility also. I would recommend this facility.

The food could be improved. I would like more soft foods, due to me being on a pureed diet before. They have bingo as an activity. The staff is friendly. The community backs to a wooded area. The outdoor areas are lovely.

Heritage Village is a little more on the pricier side, but this community is excellent. We can tell the staff members there are constantly giving good care, they are very informative. Every time we go to visit the residents are always engaged and being active whether that is playing games, bingo, or going on group walks around the community. The have eaten there quite a few times and the food is excellent. The rooms at this community are very cozy and have just enough room for your belongings

Don't go there. It is like a jail sentence. They seem to care more about profit margins than servicing the residents, complete with absurd protocols just to keep themselves from being slapped with a lawsuit especially during COVID-19, with no regard for humanity or the mental health of residents. In other words, let the patient suffer or die first. Do nothing without a directive from a physician.