Heartland Health Care Center Canton

The care is really horrible for seniors, but also – their billing practices lack transparency at best. There are SO SO many things I could write to express how bad this place was care-wise for my 85-year-old dad. The [removed] (where he also stayed) might have even been worse. So it is a corporate issue. On top of poor care, they unleased credit collectors on my elderly parents months after discharge - but will not detail what the charges are for. They send statements with no items listed or accounting forms that are confusing and unclear. It feels so predatory. This has caused additional stress that is taking its toll on their health. It is despicable. It does not seem like an ethical company. Do not let nonprofit status fool you. (Two staff were very very nice - that was it.)

I had no idea what to expect and was told nothing when I got here...So a very rocky start...I was put in a "holding room" the first night with no idea what was going on...that room was filled with broken items very old furniture. I was moved the next day to a better room but actually had to speak to someone regarding what was happening. Once I had my information, things were a bit better. the dispensing of my pain meds has been iffy at best. When my Bp climbed high my family was not able to get ahold of anyone after hours...a call to 911 would have been next. Since then things have been better ...the staff is friendly with the exception of one of two, my meds now come on time. They are good about wearing their gear to protect from Covid. The place does need some major upgrades but it is kept clean, housekeeping comes in everyday. The food is good.

This place is a joke and my nest call is to the Michigan Adult Protective Services division of MDHHS. My 90 YO mother is here because she broke her leg in a fall and the nursing staff refuses to answer a call to the point where she had to dial 911 to get someone's attention when she had an issue with some broken teeth. They don't feed her on time. They refuse to answer pages for pain meds, in general the entire facility is a running joke. The only good thing I can say about this place is they gave her the Covid 19 vaccine within three days of her arrival.

Everyone is friendly and professional. I cannot thank you enough for all your help. This is the place to be!!!

If I could give negative stars I would. My father has been here for 30 hours and this place is a terrible joke! My Dad has an open wound on his foot that needs packing, his bandage wrap fell off around 1700 we told the nurse who through her hands up in the air and yelled " I'm out, I'm out", then his night time nurse came in at 1930 and asked what our concerns were, we tell her, her reply is that she has to go see her other patients before she can help. Then advises me that Michigan law requires every patient to be checked on every 2 hours and walk out of the room. After making a few very rude and uncalled for remarks, telling me to pull it together and that I need to be prepared for anything because we all gotta sit in that front row girl!!!! WTH!!!! So we wait it is now 2230 and still counting and no one has been in our room to give meds or pack his wound or even to just check on him, as per Michigan law so she says. I call the nurses station to ask for a unit manager or charge nurse and low and behold there isn't one on duty and there will not be one on duty until between 0800 and 1000 tomorrow. All this while the lpn's and the aides are out in the hallway gossiping and laughing and being as loud as can be. This place is a complete joke, the only staff members that showed any caring or compassion were the OT/PT staff. The nurses and aides are useless, and they do not care about anything but their pay checks, which they are constantly complaining about. If you love your loved ones DO NOT, I repeat DO NOT bring them to this place. The hospital liaison lied to us about the staffing, she is completely misinformed about this place, and its a shame. For people that have never been in a situation where they have to pick a rehab facility, the lies and misinformation about this facility are overwhelming, had been told the truth we never would have chosen this place. Oh, and on the tour they take you to the unit that the patients need the least amount if help where everyone is mobile, DO NOT be fooled. The private rooms are big, but the wallpaper is peeling and the walls are dirty the furniture is old and uncomfortable, very out dated - not like we were shown via tour. In the span for the 30 hours we have been here 2 emails were sent to the facility managers and nothing has been addressed. Its a total shame.

Understaffed and hard to get someone to care for your loved one. They always seem too busy. The private suite area in the back is much better with this but as my mother was moved back and forth from the facility to the hospital they kept giving her a roomate and she was basically ignored. I am as told 4 times most recently they would change her bandages and it was never done in my 4 hour visit. We also had issues with getting her changed and cleaned. There was also an incident with a fall which has worsened her condition. Not impressed with this facility.

This community is wonderful. They did a wonderful job with my wife. She said that the food was not good, but that she liked that the community was clean and that her room was clean as well. This place is very nice.