Harborside at Melbourne

I took the tour and I saw that it reminded me of a hotel very nice. The furniture looked comfortable and the dining areas were appealing.[name removed]gave me a lot of information. Its sort of like a huge circle the residents rooms surrounding the living and entertainment areas. The resident areas are divided. each side has a name Like East and West I don't exactly remember the description. The garden area is nice when the weather is warm.

My mom spent 2 moths at Volante. We were very pleased with them. They were caring and organized. The dining room personal were very attentive and the food was good. The thing I appreciated the most was that her room was always clean and her bed made. We were very sorry to have to move Mom. They were also very fair about the refund as she was moved mid month. We would recommend Volante.

Volante is a nice facility. Their staff that is kind and accommodating, The food is good, and the place is clean! The activities on the calendar don't always happen, but they are always friendly and have gone above and beyond for my mother.

Even though a new corporation has taken over, there are remaining loyal employees. That says a lot! Personally, I am so proud and appreciative of all the teams. Thank you for your support & service teams!

We picked this community because of the location, recommendation from you all and we loved the administration.

They are all very friendly and helpful. I would recommend Harborside at Melbourne to others looking.

The staff members at Harborside at Melbourne are always nice in our presence. Housekeeping is pretty good. I don't know if my mother tells them to go away or not. Because there are times that the room isn't always pleasant smelling. The meals are actually very good. They really need to renovate the place. They were replacing the pool since we signed the lease. It's still a disgusting cesspool. I don't have any other place to compare it to, so I would refrain from any recommendations at this.

after paying and moving all my husband’s things in his room (we gad to buy and peovude a bed because my husband is 6’3” and they did not gave a bed for gim) i did not let my husband spend the night. we arrived in the mirning to check in and participate in activities. staff were in a meeting. we sat and waited a long time. some ladies and one man we at a longctable where there was a big tv. one caretaker. over 40 residents. i found our redidents cannot dtay in rooms during day. some ladies were active but others just sat around. it looks nice and admin in main bldg nice but i did not want my husband just sitting and locked out of him room. cost almost $6000 for memory care. after i brought my husband home and in process of getting his belongings i observed they were understaffed because of people calling in sick. although appears cery nice i do not recommend. i am very glad i dod not let my husband stay. staff mostly nice who i encountered.

I have no regrets when it comes to Harborside at Melbourne and based on the experience we have had so far, I would recommend this community toother families.

I would recommend Harborside. My mom made friends quickly and easily, and all the staff are attentive and friendly. The nurses do regular checkups and call if there's an issue. Mom gets her clothes washed, and everything is neatly folded or hung on a hanger. Housekeeping is once a week, but she can request additional cleanup if needed. Plenty of food and nicely presented. There are scenic trips, trips to stores and library, and even doctors. All holidays are celebrated, great crafts room and everyone loves bingo. Move in was a breeze. Harborside is not new, but well kept. My mom's small world has opened up since moving to Harborside at Melbourne

The HarborSide team assessed my wife at a previous facility and determined she was an acceptable fit for their Memory Care unit. with proper adjustments in medications they could improve her mobility and fitness. Based on this assessment the move was made. The improvement was not to be! my wife was bedridden the entire time of her stay at HarborSide Until her passing. I was told by several HaborSide staff members that the facility was not a good fit. But after consulting with my wife’s Hospice nurse(who was great!) we determined that a move to a new facility would not be a good idea after Considering many factors. The hands-on staff was good and attentive and medication’s and attention to my wife’s needs was acceptable but communication with them Was difficult and it was difficult to understand who was the lead nurse! Facility staffing seemed to be a challenge with people not showing up for work

Feels like home Very friendly staff Staff does take interest in residents Breakfast is decent- maybe a with a few more add on options as well as for them to be offered more often. Lunch is also decent, but would like more add on a la cart options Dinner is not that good at all. For the most part, it's sandwiches, that are in simple white bread with a piece of cheese and a few slices of meat. Otherwise it's a small salad if it is something you do not like. It's not really a 'dinner'. I wish they had more homemade desserts rather than canned and store bought. Also simply putting more meat and a choice of a bun, roll or variety of bread would help. It would also be good if we could get a sandwich or burger etc. or snack throughout the day and early night. There are pastries in lobby in the morning and fruit in afternoon in lobby, but it would be nice to have items from the kitchen be able to be made and had throughout the day. Also, if the elevators can be wiped down 3x a day simple: Mop floors, wipe down buttons inside and out and inner rails and doors Lots of fingers pushing buttons all day and night and looks used and unclean. Plus they would smell better with a simple Pine sol or fabuloso And a vacuuming by elevator doors a few times a day- simple and quick!:) It would be nice if they could clean up and restore the pool

At Harborside at Melbourne, the staff are very friendly and the nurses are attentive. Overall, the place is cheerful and mom adapted very quickly. My Mom is fussy about food, cleaning, and laundry and she's very happy with everything. I would recommend this facility to others.

The activities were what I wanted most at this community - especially the scenic drives they would take twice a week. However since Harborside at Melbourne has recently changed ownership they have cut down the activities and nothing has really happened yet for our loved one.

Harborside is going through a transition with new management and staff shortages. Medical care is great, but they are very short staffed. Midnight shift CNA's very poor, but the other shifts are great, so it's very hard to rate. Just be sure to stay involved with your family member and stay actively engaged with the staff. Majority of the staff is excellent. Medical care from medical professionals affiliated with facility are very proactive.

I could not be happier with this community. I checked out quite a few, even visited twice at two other sites. Harborside at Melbourne is superior to any of the others I visited.

I stopped by the Grand Villa of Melbourne today to provide an update on my mom who is temporarily in Rehabilitation after a 3 week stay in the hospital. [name removed]the Director of Memory Care. She was so supportive and caring as there has just been one catastrophe after another. She patiently and supportively listened as I explained our situation and in the end provided some options. Grand Villa is just the absolute best. Thank you for all your help.

The friendliness of the staff members is fantastic they gave us a great big first impression, and there are always staff and residents walking about in the community. There are plenty of different activities to keep the residents engaged. The meal service is great, our loved one has gained some weight. The medication management is top notch, we have seen a big improvement in our loved ones care which has been incredible. We would recommend this community to other families.

One of the things my dad mentions quite often is how small the portions are at meal time and how unappetizing the food is. Since I haven't been allowed to be with him in the dinning room, I don't know if his comments are accurate. I know nowhere is perfect, but I think I was expecting a bit more