HarborChase of Shorewood

Harbor Chase has been a good fit for my mother-in-law. With only 65 residents (and it’s not full) she doesn’t get lost in the shuffle. Her apartment with the outside patio is great. She real likes it. The food is good and the care staff amazingly friendly. These are the important things that make her happy. There’s been some staff turnover with the head nurse and the maintenance person which has caused some hiccups and we are hoping they will both be settled soon. I’ve biggest frustration has been with the financial department. We were given a month free and after four months are still trying to get that reflected in our invoices. This has been very frustrating but if we had to pick an area of frustration this is the least important to my mother-in-law’s happiness. The activities are ok but they do have some very good programs brought to Harbor Chase. The PT staff is very good too. It’s also a little unclear who we are supposed to contact if there’s a problem.

Good staff. Friendly. Good meals. Could improve communication with family at times. Mom is overall happy Yes, we would recommend this community to other families. We are pleased overall with moms care. As always, fir her it is not home but she is cared for and relatively happy

There are good people who are working there, but room for improvement in keeping the patients clean and keeping the rooms clean and in the quality of food.

My Dad never got out of bed during his respite stay. So no activities. It's difficult to answer because I live in AZ and only saw my Dad In Harbor Chase a couple of times. Two visits to milw and maybe stopped by to see him a couple/three times. Staff followed through with most requests via phone when I was back in AZ. One request for nail trimming wasn't done. Not sure why.

The facility is beautiful and if you are looking for independent living with some extra care it's a good choice. They do struggle to keep qualified nursing staff.

Admittance and head of nursing, were especially helpful and caring. I'm glad they had respite care, it helped me a lot . My dad wasn't there long enough to identify improvements.

It's expensive, but my mom loves it here! What sticks out to me is the positive energy and daily offering/availability of activities. They provide housekeeping. I would recommend them to friends and family.

This is an excellent community. I would recommend the community to others for their loved ones. The dining experience and activities are great for the residents. There are three meals a day served to the residents, and the family can join our loved one for meals. Some of the activities include: dog shows, entertainment, and more for the residents to participate in.

I am appalled at the lack of responsiveness on the part of the staff. We ask for information and rarely get any reply. The place is an apartment that provides food, distributes meds and has opportunities for some residents. If there is a need for medical attention or information on what is available for our loved one, there is no interest in helping us with that basic information, let alone help us understand and figure out how to solve problems within the context of assisted living. I wonder how they keep their accreditation as safety of residents is being compromised.

Lots of ups and downs over the time since opening. Many changes in leadership and RN's? Caregivers on weekends and off shifts need more support. Need more training in memory care on how to deal with roaming residents, going into others rooms. it is a beautiful place and the caregiving staff does their best but in memory care could use more leadership on weekends and evenings to model for and support the staff. Excellent concierge support

My loved ones are loving it there at HarborChase of Shorewood. They are the friendliest people you would ever meet. I'm talking about everybody even the residents are friendly. I was just there and they were saying how much they love it there. The atmosphere is warm and inviting. It is a very clean and comfy home. I have had lunch there and the food is good. They offer variety and choices. They have a bistro bar where they also serve food. They just had a Packer party at the Bistro this past Sunday. They post a daily list of activities that they post everywhere. The staff takes them to do their exercise therapy. They were just telling me about the transportation they provide to take them to wherever they need to go. They went to the store, Dr. appointments and wherever else. They have a beautifully landscaped courtyard with a putting green. They provided glasses for when they had the solar eclipse. They moved into an apartment together. I decorated it with all of their beautiful things that they had in their home. It looks like a Better Homes In Garden Magazine model home. It is beautiful and they said it feels like home.

I have been impressed with the staff at this community and the quality of care they have been providing my mother. They are always trying to encourage her to come to the exercise classes as well as other activities. I have had a chance to try some of the meals they had provided and have no complaints about them. I am happy with her experience so far and would recommend it to anyone.

It was a rough start at the beginning with miscommunication with the new marketing person, and issues in the finance department. I think we have everything straightened out now. My mom is feeling quite at home here. She is thriving more here than the private 24-hour care she was receiving before. We have been there during mealtime and the food looks very good, my mom like the food served. They provide snacks and juice for the residents during the day. There are activities for the residents to participate in. It is a very clean community. The staff is very friendly and very caring.

Mom likes the food and they also offer a snack bar in the lobby. The staff seem to be very good at caring for mom. They do have some newer staff so they do not always know the answer to a questions, however they do find out and get back to you. Mom has enjoyed some of the exercise classes they offer. The community seems clean when we visit and I would recommend it.

I don't live near my sister, but from what I have heard things are going well for her in this community. The staff is treating her well and keeping her safe. The meals provided she says are good and the place is always kept very clean. She is happy so far and so am I.

We feel very fortunate to have found such a caring, beautiful place for my parents. Every single person at Harbor chase has been so welcoming & helpful to us as we transition our parents to assisted living. We look forward to our parents loving their new life & becoming part of the Harbor chase family.

My parents are still settling into HarborChase. The majority of the staff are nice and keep me informed of their care. The community is clean and well maintained. They participate in activities. The food is good I have not heard any complaints.