HarborChase of Madison

I enjoy my new home. I moved in August only here a short time but feels like home. I am always busy with a full calendar!!

HCM provided my 93 year old mother with a wonderful welcome. Staff and residents have been friendly and warm. Everyone has gone out of their way to love her needs. Thank you.

He was very happy there so overall it was a good experience. Unfortunately there came a point where it didn't meet his needs as he was very prone to falling so being alone in his apartment except for meals became unsafe. The current director, [name removed], was very, very kind to me and worked with me with the move out process, as I was doing everything myself and needed extra time. So I would recommend it based on their compassion for both my dad and me.

The Director of Sales in Madison, CT, is awesome! She is extremely knowledgeable and professional which I greatly appreciated in learning about the community. I will continue to refer regularly since I work at a ccrc and always have the need to refer to a more appropriate ALF.

The whole team at HarborChase has been so wonderful to my dad and our whole family - they truly demonstrate a level of care and thoughtfulness that I did not expect to be able to find anywhere. Our whole experience has been seamless - beginning with the very first calls I had to learn about the facility and figure out what package would be right for my dad. The team went above and beyond to accommodate our fast timeline, assuage the various concerns we had, and ease what could otherwise have been a stressful transition. The facility is spotless, they offer a wide range of activities that keep the residents physically active and mentally stimulated, and they offer different packages to accommodate different levels of care. I am so grateful for the hard work of everyone at Harbor Chase - and how they bring joy into the day of all of the residents with their seemingly endless patience, smiles, and laughter.

Extremely knowledgeable and comforting experience. Would highly recommend! Nice facility with many activities for seniors. The tour that was provided meet all of my expectations. If there was any questions I had they were answered quickly and with additional information that I had not thought of which made my decision easier.

The staff at HarborChase of Madison goes above and beyond on accommodating residents.

Each staff member that I have met have gone out of the way to Accommodate any questions of encums immediately, and that goes for the entire staff, from kitchen, to maintenance, to Nursing + management.

My husband and I moved here from south Windsor to be closer to our daughter. We also needed a little help as we no longer are driving or cooking! The staff is very attentive and caring. We enjoy the social opportunities. it feels like home!

The facility is very clean, and in a great location; right in the center of town, located near a pharmacy, a supermarket, and other shops. The staff, while very friendly, does not do a great job in communicating with the caregivers of the people in the facility. Included in that is management. The facility shows a lot of movies, but I don't feel a lot of them or ones that residents would be interested in They say it is a luxury facility, yet two of the three gas fireplaces don't work. I also had one instance where my mother was sick and didn't feel well enough to go downstairs for dinner, and they delivered her meals for the day, but they tacked on an extra charge for delivering to the room. Given the fee that we are paying monthly, I feel sly like that could be included. Granted, if it's every day that meals are being delivered then yes, probably should be somewhat of an extra charge, but I think if it is on the rare occasion when you're not feeling well, and just not up to going down to dinner I don't feel you should be charged to have the staff bring the meal to your room.

My friend has a beautiful sunshiny room. We picked this community because I'm from here.

The staff is very pleasant and helpful. Don't be afraid to ask questions! The facility is located in the heart of Madison, CT. It is right off I95 and very close to a supermarket, drug store, gas stations, a few restaurants, and other shops. I have not had the food, but the menus look diverse. I do feel that there could be more activities provided for the residents.

My loved one is a resident at The Hearth at Tuxis Pond. So far, everything has been great at this facility. The care services, meals, and friendliness are great. Communication with the family is excellent. I would recommend this facility to friends and family.

The staff members are all very friendly, they are very personable and seem more like friends rather than employees. Our loved one absolutely raves about how great the food is there, it would get an A++, they also are still providing activities even though they are still somewhat limited. The staff really do bend over backwards for the residents, and we are having some trouble with the long term care insurance and The Hearth has been very cooperative, helpful, and accommodating with the process.

My mom went from a rehab facility to the Hearth on [date removed], the day that it was announced that no visitors could enter the building and residents would be quarantined due to Covid 19. It’s been very hard not to see first hand how my mother has been doing and very hard for her to be dropped off in a strange place without being able to visit family and friends. Overall, it has been a positive experience. My mother seems well taken care of and from what I can see the staff is kind and friendly. There have been some staff, particularly [name removed], who has gone above and beyond for my mother. I do feel communication is spotty. I have written some emails and left calls to the new director that have gone unanswered. I do think the director is trying hard to provide activities for the staff and has recently hired an activities director which I appreciate. I also sincerely appreciate that they have kept my mom safe during this pandemic. Given that for many family members this is a difficult time, not being able to come in to visit our loved ones or to bring them home, I think that there needs to be more consistent communication.

We chose this community becasue of the location, the cleanliness, and the promises made. The room sizes are not bad, shes got her bed, TV, chair and a couple of tables. My mother actaually eats and she likes the food, no complaints. They have been very cautious with COVID. The memory care is expensive. When they were able to get out, they would be able to get them out and take them on trips, play music, do exercise classes and other activities.

Immediately felt like The Hearth was a home. There was a staff’s dog in reception, fireplace ablaze, oldies music playing, nooks and crannies to read and rest. Going back to have full tour because [name removed] and I connected so well we chatted away an hour. I give 4 stars but expect to raise it to 5 after the full tour. ;)

The Hearth at Tuxis Pond is an excellent Assisted Living Facility in a wonderful location in the heart of Madison, Connecticut. I am a Geriatric Care Manager and would not hesitate to recommend this facility to my clients. [name removed]

As a resident of the Hearth Tuxis Pond, I would like to focus on the what is critical for me. Most important is their respect for me as an individual. The staff are supportive, and caring and willing to assist in any way.