Gull Creek Senior Living Community

Fully investigate the Gull Creek Memory Care operation before your lived one resides there as had to pull my 91 year old mom out of there after only 2 months residency and their business manager billing for next month for not giving 30 days notice as well as keeping full deposit. Happy to share our egretful experience personally and asking Md state officials to investigate their operations especially the program. Very disappointed.

Overall, I would rate the experience with Gull Creek as neutral. We moved them out two months ago because of costs and quality of care. They moved to Florida because of the lack of choices of other facilities nearby, and Florida offered much better quality facilities and care for several thousands of dollars per month less.

From the beginning of getting my family not only enrolled but every process step by step all of the staff of gull Creek that we worked with were great and my wife and i have been very happy with there availability for visiting, programs and interactions for our loved one. Gull creek has made us see what great care and interest they take in grandmother's health and wellbeing. So thanks to them for giving us such comfort and peace of mind knowing how much our beloved grandmother is cared for at gull creek.

The facility and staff are excellent. The facility is clean and no crazy smells. Activities are excellent the driver who takes to outside trips and doctor appointments is excellent however the driver only stays in the Berlin area so if you need to see a specialist outside of Berlin you will need family to transport. Laundry could be an issue unless you have the staff do your laundry. Apartments have no washing machines and trying to find time to do your own laundry is impossible due to all the laundry being washed daily by staff

The staff turnover is high. In two plus years there have been about 3-4 nurse administrators. The med techs serve as aids, do laundry , and administer medication. Some are very friendly and some not so much. Turnover rate also high. The facility is currently being painted , cosmetic improvements in the common areas are being made. My Mom's room is large but the bathroom is way too small and the opening is too narrow. Cleaning of the room is fair. The facility has lovely rooms and a new outdoor garden that is beautiful! The recreation director is amazing , there are many activities and trips as well. Upper management is friendly and accommodating. The residents are friendly and interact nicely with each other. I am speaking about the assisted living part not memory care. They seem to have a nice memory care unit - but can't speak for it. Berlin is a great town with lots to do.

For the most part we have been satisfied with the care received at Gull Creek. The biggest challenge I see is with staffing. They seem to have a difficult time keeping the DON position filled for any length of time. The activities team is OUTSTANDING! I would say to any new future resident is to keep an open line of communication between the family, the staff and the resident so everyone is on the same page especially when doctors make changes to medicine etc. it is better to be over communicative then under and the staff is typically prompt to respond and update when there have been changes to anything as it relates to the resident. Overall, I would recommend Gull Creek to friends & family.

They were kind, but not trained to turn patients or clean them. Not aware of need for cleanliness and preventative care.nor concerned for mental well being. Didn't get her out of bed. She could stand and pivot but needed assistance. They Did not do this. They are not trained for professional aid. I was an I U nurse so I know what should be done as an aid. Also didn't warm up her food/didn't help her set up tray/didn't t make sure she liked what she had( I had bought her some things that could be warmed up) Only took a few minutes. They also promised me they would be able to care for her. She really was easy and really sweet lady. Makes me sad to think about. I almost reported them a few times but I did not. Hoping they get their act together

The staff is very friendly, patient, caring, and helpful. Housekeeping cleans rooms once a week and in response to an incident or request. Maintenance responds quickly to requests. The move in process went smoothly. The staff assists new residents with transitioning to their new community. I would recommend Gull Creek.

Very accommodating. Very easy to work with. Communication is very good. I have been extremely pleased with the way the staff has treated my parents. Care has been first class

Experience with Memory care(4 )is better than Assisted Living(2). Some of the staff is a 10 and a few are a 3. The administration is the least friendly after you are a resident. We had medication issues and the lack of honesty is those issues. There was sometimes a lack of responsiveness to aid the wheel chair bound resident. Recently there has been a short staff situations. And there is in general a poor response to questions that I've needed answered. My mother enjoys the food because it is bland. They do a very nice job with the diversity of types of residents who are at. If you added up the fours and even a five you might not understand the 3 for overall, quality of care has been lacking and those issues have outnumbered the few good staff

Overall we have had a great experience at Gull Creek. The staff does all they can to make my family member comfortable, seen, and heard. [name removed] does an exceptional job with activities and keeping the residents involved. They have also done a complete remodel of their outside garden and sitting area and are upgrading many features throughout the community. They do everything they can to create a safe and beautiful home environment, and not an institutional setting. That is one reason why my family member and I chose Gull Creek!

I like the staff. The staff is nice and they listen and try! The staff work hard but they are understaffed and things and people get missed. Too much is expected for the amount of staff, that they have. And I don't think they are properly trained for some things expected of them. Nurses have to bring trays to residents instead of the dining staff. They have terrible food. And they are no help for food allergies.

The food is fine. The value for the money is fair. We picked this community, because of the proximity to my loved ones home, and the friendliness of the staff. I liked everything about it. I would recommend to other families.

Residents are very friendly and many are high functioning. It is easy for residents to make friends. Administration is approachable and willing to please and generally very friendly and kind. As of now there is an aid shortage. My mom likes the food some day and complains on a minimal basis. Food is hard to tell, I haven't eaten there. The facility is airy , large and lovely. The rooms are large and vey nice with many having a terrace. The price for the room and overall price I think is less than some. It's in a quiet area tucked in a residential area. The grounds are lovely and they are building a garden. The recreation director is new and great, she tries to involve all residents. There has been a turnover of administrators lately. I like them and they are very approachable and try hard to solve problems. Berlin MD is a great town! Quaint downtown, close to Ocean City, close to outlets and National and state park at Assatinque. It is where wild ponies live. It's 40-45 min to Lewes / Rehoboth Beach where I live. I wish it was closer but it's an easy ride. Hope they resolve their staffing issues , but it seems to be an issue nation wide.